Rotan Veterinary Hospital Inc

Initial Business Response /* (1000, 5, 2016/08/29) */
In correspondence with the customer, she stated that the individually sealed product inside the box was goodThe bottom of the box had popped out and could just be popped back inWe followed all Return & Refund policies stated/posted on
Sears.comThe customer was given all the information and told that if she would like to return the item she would be refunded per the posted return policyWe have not received the item back in order to issue refundWe cannot send a new item unless we receive the return or a new item is paid forIf you need any other information please feel free to contact us
Initial Consumer Rebuttal /* (3000, 8, 2016/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business should pay for the return shipping and not charge a 20% restocking fee
Final Consumer Response /* (4200, 12, 2016/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will there be a 20% restocking fee?
Final Business Response /* (4000, 10, 2016/08/30) */
In an effort to move from a middle ground, we will send the consumer a return label to send the product backAfter inspection the refund will be issued according to the refund/return policy that is stated on our main website, *** website and has been provided to the consumer multiple timesThe return label will be issued via the email address that was provided to us previously