Rotary Cleaners

Good Evening ***, Thanks for reaching out about your billing concernsI'm so sorry to hear that you've had difficulty getting in touch with someone at Zocdoc to clear any existing contract/billing confusionOur goal is to be as transparent as possible with our Service and renewal terms, so I apologize you experienced otherwiseI've contacted your Account Manager, Ethen, about your concerns, and he should be reaching out to you shortly.If you have any questions in the meantime, please feel free to give us a call at 866-962-Our Service team is here to answer any questions you may have! I hope you had a nice Monday! Isaac Zocdoc Service Team

Dear [redacted] , we're so glad to hear that this issue has been resolved by our teamThank you again for bringing it to our attentionIf you have any additional questions along the way, please don't hesitate to reach out to us at [redacted] or ###-###-####.All the best,Team [redacted]

Revdex.com: I have received a new response made by [redacted] in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am attaching a copy of the email sent to me by [redacted] that states the steps they will be taking during the coming months.Thank you for your help in resolving this problem.Sincerely, [redacted]

Dear [redacted] , At Zocdoc, we always strive to provide our patients and doctors with a great experience, and apologize for the technical issues that you have been experiencingI have spoken to members of your practice in the past to ensure them that our technical team has been working diligently to find a solutionYour personal account manager will be reaching out to discuss this furtherBest, Alex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They reviewing my complaint It has not yet been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experienceOur team has been notified and we have removed this practice from the list that our team will call in the future.We appreciate you bringing this to our attentionPlease let us know if there is anything else we can doAll the best,Team ZocDoc

Hi [redacted] ,Thanks for contacting us againZocdoc is not a doctor's office and we do not have any purview over the operations of DrH [redacted] 's officeMy team has connected you directly to the doctor's office at your request on several occasionsMy team has also emailed you directly to explain that we reached out to DrH [redacted] 's office on your behalf to ensure they had the most accurate phone number listed and to express the concerns you had with handling your care during your visit with themSince Zocdoc is simply an appointment booking service, we do not manage or have access to any information regarding your specific care or the paperwork you mentioned earlierYou will need to contact DrH [redacted] 's office directly for any further concerns you haveIf you have any questions about Zocdoc and online appointment booking, we are available at ###-###-#### or by email at [redacted] Best,CloryZocdoc Service Team

Dear Revdex.com,Thank you for bringing this to our attentionThe appropriate teams have been notified of this case to ensure that our strict sales policies are being enforced.If there’s anything else we can do to close out this issue, please let us knowAll the best,Team ZocDoc

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experienceSince this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted] ***’s officeWe have let them know that based on our agreement, we won’t provide a refund, and want to now close the loop with you.If [redacted] would like to speak with a member of the ZocDoc team more in depth, he can give us a call at ###-###-#### and we’d be happy to discuss the case further If there’s anything else we can do to close out this issue, please let us know.All the best,Team ZocDoc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same response we always get and nothing happensI do not accept this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***,At Zocdoc, we always strive to provide our patients with a great experience, and that does usually start with the initial booking to find a provider in-network with a patient's insurance carrierWhen looking at the patient's booking history for the appointment in question, the patient selected their health insurance rather than vision which provided the patient a list of optometrists that accepted the health insurance rather than the patients vision insuranceWe understand that insurances can be complicated, and have continued to make updates to our system to better assist Patients in determining their accurate insurances when booking.As this patient noted in his statement, he did speak to two associates on our Patient Team and on the second call it was escalated to a Service Team supervisorThe second associate the patient spoke to did call the office and was informed that the patient was made aware they were out of network with the patients correct insurance, and the patient agreed to the subsequent chargesFollowing the conversation with the office, Olivia, one of our Service Team Supervisors, did have a conversation with this patient to explain the situation with the booking of the appointment with an inaccurate insurance for the healthcare the patient was looking for and that we would not be providing any compensation for the appointment the patient had with the office.If the patient has more questions about the booking process and determining their vision insurance, we do encourage them to contact our Service Team at 855.962.3621.Best,Sam

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Please note that on my calendar, there is a spot for 8:00-8:am on 6/**I took this screen shot on 6/ [redacted] at 6:pmFrom the patient's end, there is no availability for me at that time

Dear Revdex.com, The Zocdoc team, supervisors specifically, have spoken to this user about this issue on several occasions and our technical team have actually resolved the issue in questionThis users personal account manager just spoke to them today and resolved their other concerns Please let us know if there is anything else we can doBest,Alex

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although ZocDoc has indeed contacted my office, there has been no attempt to remedy the situation The information and promises they made to me were objectively false, supported by results seen months into our 12-month contract I request full reimbursement- this is when I will consider this matter resolvedThank you[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***, Here at Zodoc we understand the importance of healthcare and providing the best possible experience for all users of our services, and we pride ourselves on transparency when it comes to working with our patients and providersPart of this transparency is making sure our Terms of Use are regularly available for all to viewZocdoc users and non-users are able to easily access our Privacy Policy and Terms of Use via link at the bottom of every page on desktop and on mobile devices The first image attached is the very beginning of our Terms of UseThis section immediately points out that any user or potential Zocdoc user, must agree to all terms outlined in the Terms of Use, which are all listed below, to use our service In my previous response I shared one section of our Terms of Use regarding insurance, and I will review three other relevant sections here to outline the guidelines that this patient had agreed to before booking the mentioned appointmentThese sections will help show Zocdoc’s purpose and limits when it comes to assisting patients in getting the healthcare they deserve Section (image 2) – While we want to assist patients in finding outstanding healthcare, we make no guarantees, including insurance coverage or benefit informationIn an ever changing environment, we do what we can to bridge the gap of information from providers to patientsThis section also outlines that we are not liable for the decisions made by users based on such content providedAt Zocdoc we do not endorse or recommend specific providers because we understand how personal healthcare is and believe that everyone should have the choice in how and where they get the care they need Section (image 3) – Feeding of the information provided above, this section emphasizes that it is the patient’s choice to select their own healthcare providerZocdoc provides patients with lists of possible providers for patients to review and select a provider to book with at their own willThese lists are created based off of information provided by the patient and providerAfter booking an appointment, patients are provided contact information for the office they booked with to follon information if they so desireZocdoc only has the information patients provide us to generate a list for the patient to then select their own healthcare provider fromAs mentioned in our first response, this patient provided inaccurate insurance information for the healthcare they were seeking, yielding them a list of potential providers that were in-network with the insurance searched, rather than the patient’s actual vision insuranceAs shared in the previous response, our Terms of Use also outline that it is the patient’s responsibility to provide accurate insurance informationPatients are also able to see a complete list of in-network insurances a provider accepts directly on the provider’s patient facing profile, which is easily accessible by the patient on their Zocdoc account homepage Section (image 4) – In regards to the patient’s payment for services rendered during the booked appointment, this section outlines the patient’s responsibility of any healthcare expensesWhile Zocdoc assists in connecting patients to providers, patients are responsible for the payment of the services they receive from any provider While we understand the frustrations of many patients when it comes to insurances, and we truly want patients to find the best providers for them, we must rely on information given to provide a general list of options for patients to choose fromAs stated before, this patient has spoken with several Service Associates, as well as a Service Supervisor regarding this appointmentWhile associates do empathize with patients that feel they have had inadequate experiences and do all they can to try to assist patients, all Service team members that spoke with this patient came to the same conclusion that inaccurate information was provided and then attempted to align the patient on what happened We hope that this additional information provides the Revdex.com with a better understanding of Zocdoc, and why we will not be providing any type of reimbursement to this patient for the appointment that they selected to book with this provider Best, Sam

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I called ZOCDOC for the second time(After they failed to follwith me as they had promised) The second Rephelping me out agreed their process was very confusing and could totally understand why an experienced user had failed to set up an appointment. Keep on mind, I have made appointments using ZOCDOC before and this time it was very confusing. I am not arguing the fact that a mistake was done, but fighting the fact that how ZOCDOC presents or presented their information is not accurate, and could be deceivingThis leaves a big opportunity for people who have used their services, or who have never done it to make the same mistake. Keep on mind , the average ZOCDOC User does not have the same knowledge regarding insurance and terminology as ZOCDOC does, it is imperative they are able to present their information such as: Options and out-of-network doctor in the simplest terms possible.Again, If the information does not match the insurance information they have on file, they should AT LEAST VERIFY if any changes were made recently , especially before providing options to go see a doctor. The only reason why I called ZOCDOC before filling a complaint through the Revdex.com is in order to be fair to everyone to them , and give them the opportunity to resolve this issue before being escalated to the Revdex.com. They provided an excuse, that I do not think is reasonable based on the actual consequences and thats the reason why I escalated it to a competent authority.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, At Zocdoc, we always strive to provide our patients and doctors with a great experienceSince
this case has been brought to our attention, a member of the Zocdoc team is following up personally with *** *** office to connect and work to resolve this issue. All the best, Team ZocDoc

Dear Revdex.com, The Zocdoc team has tried on several occasions to work with this user including offering to help get him in touch with doctor’s offices specifically. As we stated in our original reply, in order to uphold our service standards and make Zocdoc a safe and useful platform for both patients and doctors, we are not able to unlock this patient’s account based on repeated misuse of the service.Please let us know if there is anything else we can do.Best,Team Zocdoc