Rotech Healthcare Reviews (%countItem)
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Rotech Healthcare Rating
Address: 3600 Vineland Rd STE 114, Orlando, Florida, United States, 32811-6460
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improper billing of items I did not order nor did I receive. Also abrogated agreement to not allow refund after 72 hours even though I did not reciev
Recieved package of items I did not order. I had ended relationship with company in Nov of 2016. they did not record my ending. sent items I did not order in Feb of 2017 that I did not receive. sent another package in May of 2017. It arrived in June of 2017. First I was aware of situation. Tried to refund package they would not take. Billed be for packages I did not receive in Febr that I was unaware of. Will not drop charges. will not take items back.
remove all billing charges to me and accept return of merchandise I did not order.
August 30, 2017
Revdex.com of Central Florida
1600 South Grant St.
Longwood, FL 32750
Attn: Sabrena Critton
Sent Via Revdex.com Website Upload
Re: Case # ***
Dear Ms. C:
Rotech Healthcare Inc. ("Rotech") submits this letter in response to your email dated 08/21/2017.
Consumer's Original Complaint:
Sent supplies I did not order and one shipment I did not receive. Would not adjust bill for missing supplies and overcharged for the items. Insurance company said they overcharged by hundreds of dollars.
Consumer's Desired Resolution:
Adjust bill and never contact me again.
Rotech's Response:
Rotech removed the charges for date of service 02/22/2017 as patient had moved and package was left on porch. Also, as requested we have removed Mr. from our resupply program or call system.
We apologize for any inconvenience this issue may have caused Mr..
Respectfully submitted,
Jamie M
Compliance Manager
For over a year I have been having billing issues with this company. Each time they assure me it was an oversight in accounting and we were straight. A few months later I received a new bill. the last one I received I went to the local office and sat with an account rep. she called the accounting office and I was assured that if I paid the bill (2nd one) that all would be square. Now I have received another bill. When does this end? Appears they can't get out of their on way. Sorry I got mixed up with with this company. I sure won't make this mistake again and I will try to convince my associates to not make the same mistake.