Roto - Rooter Plumbers

Initial Business Response / [redacted] (1000, 10, 2016/04/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Dear Mrs***, At the beginning of your escrow, our company was asked to go out and do a certification on the properties septic systemA septic certification includes the following; locate, uncover, pump the septic tank and inspect both the septic tank and drain field to make sure that it is functioning properlyIf the Septic system is functioning properly we draw up documents stating that the system has passed certification/inspectionIf the Septic system is not functioning properly we fail that part of the system, draw up documents stating the part of the system that failedIn which your septic tank indeed failed due to the metal tank was deteriorated and in failureThe leechline appeared to be in working condition When a system fails we send the customer a proposal as to what it would cost to replace/repairIn our proposal we do not include the previous septic certification inspection as they are two separate services and the customer can go elsewhere to have it replaced/repairedIf customer chooses to go with our company for repairs, we do the work and then send the customer a passing/clear septic certification for their records per our proposal I appreciate the opportunity to help clarify the issue at hand

Initial Business Response /* (1000, 10, 2016/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Dear Mrs. [redacted],
At the beginning of your escrow, our company was asked to go out and do a certification on the properties septic...

system. A septic certification includes the following; locate, uncover, pump the septic tank and inspect both the septic tank and drain field to make sure that it is functioning properly. If the Septic system is functioning properly we draw up documents stating that the system has passed certification/inspection. If the Septic system is not functioning properly we fail that part of the system, draw up documents stating the part of the system that failed. In which your septic tank indeed failed due to the metal tank was deteriorated and in failure. The leechline appeared to be in working condition.

When a system fails we send the customer a proposal as to what it would cost to replace/repair. In our proposal we do not include the previous septic certification inspection as they are two separate services and the customer can go elsewhere to have it replaced/repaired. If customer chooses to go with our company for repairs, we do the work and then send the customer a passing/clear septic certification for their records per our proposal.

I appreciate the opportunity to help clarify the issue at hand.