Roto Rooter Plumbing

Hello,Thank you for your businessWe have heard your concerns and are responding to those concernsOn May 22, we sent technicians together to take care of a reported smaller sized child's toilet no drainingWe questioned both Frank and Deshawn separately to determine what occurred during that serviceBoth technicians described the same thing; Upon arrival, they found a classroom with two toilets, the left toilet was backed up onlyThey removed the toilet, and augered to retrieve the back clip off a house phoneThey then set the toilet back with a new wax ring and closet boltsOn June 7, they both returned to the site in response to customer's call that the same toilets affected on the first service were backed up again, and that they had been backed up since the first serviceThey found a toilet back up only, augered the toilet and cleared a soft blockage, but did not pull the toilet on the second serviceThere was no charge for this second service.There was no variation in the report received from either technician, both valued and trusted employeesThese are the events as described to managementIf you still feel you would like a refund for the service provided, please let us know and you will receive a refund in the mail.Thank you

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Hello,We have read your response and understand your frustrationIn a situation like you describe there are always differing stories, and continuing attempts to validate the information we've received does nothing but compound your frustrationThe fact that you are concerned enough about the service you received to reach out to us is more than enough reason to respond to you in a positive mannerIn an effort to show our sincerity in wanting to create customer relationships based on fairness, trust and reliability we are refunding the entire amount of the serviceA check for that amount will be put in the mail within hours, and you should receive it in a few days.Thank you for your patience

Complaint: ***
I am rejecting this response because: evidence proves that the Roto-rooter plumbers did not remove the toilet as they imply. Upon *** finding the problem and letting us know that the toilet showed no indication of being removed recently I told them that Roto Rooter had asked to remove the toilet. The teacher whose classroom the toilet is in said "they never took the toilet off. I was here watching them the entire time to keep kids away and they never removed the toilet. Besides, that toy *** *** found after removing the toilet has been missing for at least a year!" I asked her, "They did not remove the toilet." Again she stated that they had not. Not to mention that the plumbers from Roto Rooter insisted the toilet was broken and that a new one needed to be purchased. The plumbers from *** *** doubted we needed a new toilet before they even removed the toilet and found the toy. Since *** removed the toilet and found the toy the toilet has been working fine. I feel my company is owed a at least half of the total paid to Roto Rooter as all evidence points to Roto Rooter doing half a job. Half of the total amount would be "$
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,Thank you for your business. We have heard your concerns and are responding to those concerns. On May 22, 2017 we sent 2 technicians together to take care of a reported smaller sized child's toilet no draining. We questioned both Frank and Deshawn separately to determine what occurred during...

that service. Both technicians described the same thing; Upon arrival, they found a classroom with two toilets, the left toilet was backed up only. They removed the toilet, and augered to retrieve the back clip off a house phone. They then set the toilet back with a new wax ring and closet bolts. On June 7, they both returned to the site in response to customer's call that the same 2 toilets affected on the first service were backed up again, and that they had been backed up since the first service. They found a toilet back up only, augered the toilet and cleared a soft blockage, but did not pull the toilet on the second service. There was no charge for this second service.There was no variation in the report received from either technician, both valued and trusted employees. These are the events as described to management. If you still feel you would like a refund for the service provided, please let us know and you will receive a refund in the mail.Thank you