Roto - Rooter

[redacted] , the General Manager of Canton Roto-Rooter is meeting with [redacted] h this Thursday afternoon January 21stto resolve this issue [redacted] will update you after his meeting

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

WE HAVE MAILED A CHECK TO THE ADDRESS PROVIDED IN THE AMOUNT OF TO [redacted] WE HOPE THAT THIS REFUND WITH HELP SATISFY THE SERVICE EXPERIENCE [redacted] RECEIVED WE ARE SORRY THAT WE AT ROOTER ROTO DID NOT PROVIDE THE PROPER SERVICE TO BOTH [redacted] AND HER DRAINAGE SYSTEMTHEN THE FULL REFUND CHECK TO [redacted] IS RECEIVED WE AT ROTO ROOTER CONSIDER THIS MATTER RESOLVED

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

It is common
practice for plumbers/excavators to "mound" dirt to settle. When ground is
disturbed to replace pipe, air impregnates the dirt expanding its mass. The
disturbed dirt is filled back in to excavation areas and mounded allowing the
dirt to settle. Water will fill air
voids helping dirt to compact and shrink
the mass. There is no exact science to it, we just return the dirt that was
disturbed there. To haul dirt away would be more expensive/costly to consumer.
We leave landscaping to the experts
Plus we (plumbers)
are not landscapers we fix pipe in an emergency service and repair business
model. You don't want your plumber doing your landscaping.
This is why we
have a disclaimer on each of our proposals. We have each proposal signed as
well by the customer (note see circled area of signed
proposal)
Please call w/any
questions
*** ***

Dear [redacted]
"">We at Roto-Rooter strive to achieve exemplary customer serviceFrom all of us, we sincerely apologize that we were not able to meet your needs regarding your downspouts in November and December of 2015. Regarding the technician on November 30th: We sincerely apologize that our Service Professional was unable to properly meet your needs. Regarding the technician on December 22nd: Please refer to the invoice attached (171027)Your credit card was charged in the amount of $for Sewer and Drain services performed to your downspouts. In an effort to resolve this issue to your satisfaction, we would like to inform you that the full amount paid for the services, $500, has been refunded to the credit cardThe authorization number is [redacted] Please allow 7-business days for this refund to reflect on your credit card statementA receipt of the refund has also been attached. We appreciate you bringing this matter to our attention, [redacted] and sincerely hope that we were able to resolve this matter to the fullest level of satisfaction possibleOn behalf of all of us at Roto-Rooter of Canton, we consider this matter resolved and closed. Thank you, Roto-Rooter of Canton

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] We at Roto-Rooter strive to achieve exemplary customer service. From all of us, we sincerely...

apologize that we were not able to meet your needs regarding your downspouts in November and December of 2015.  Regarding the technician on November 30th: We sincerely apologize that our Service Professional was unable to properly meet your needs.  Regarding the technician on December 22nd: Please refer to the invoice attached (171027). Your credit card was charged in the amount of $500 for Sewer and Drain services performed to your downspouts.  In an effort to resolve this issue to your satisfaction, we would like to inform you that the full amount paid for the services, $500, has been refunded to the credit card. The authorization number is [redacted] Please allow 7-10 business days for this refund to reflect on your credit card statement. A receipt of the refund has also been attached.  We appreciate you bringing this matter to our attention, [redacted] and sincerely hope that we were able to resolve this matter to the fullest level of satisfaction possible. On behalf of all of us at Roto-Rooter of Canton, we consider this matter resolved and closed.  Thank you, Roto-Rooter of Canton

WE HAVE MAILED A CHECK  TO THE ADDRESS PROVIDED IN THE AMOUNT OF 420.00 TO [redacted] WE HOPE THAT THIS REFUND WITH HELP SATISFY THE SERVICE EXPERIENCE [redacted] RECEIVED WE ARE SORRY THAT WE AT ROOTER ROTO DID NOT PROVIDE THE PROPER SERVICE TO BOTH [redacted] AND HER DRAINAGE SYSTEMTHEN...

THE FULL REFUND CHECK TO [redacted] IS RECEIVED WE AT ROTO ROOTER CONSIDER THIS MATTER RESOLVED .

[redacted], the General Manager of Canton Roto-Rooter is meeting with [redacted]h this Thursday afternoon January 21st. to resolve this issue[redacted] will update you after his meeting.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It is common
practice for plumbers/excavators to "mound" dirt to settle.  When ground is
disturbed to replace pipe, air impregnates the dirt expanding its mass.  The
disturbed dirt is filled back in to...

excavation areas and mounded allowing the
dirt to settle.  Water will fill air voids helping dirt to compact and shrink
the mass.  There is no exact science to it, we just return the dirt that was
disturbed there.  To haul dirt away would be more expensive/costly to consumer. 
We leave landscaping to the experts.
Plus we (plumbers)
are not landscapers we fix pipe in an emergency service and repair business
model.  You don't want your plumber doing your landscaping. 
This is why we
have a disclaimer on each of our proposals.  We have each proposal signed as
well by the customer (note see circled area of signed
proposal).
Please call w/any
questions.
[redacted]