RotorLogic

Greetings Members of the Revdex.com,My name is [redacted] , and I will be representing Rotorlogic in the case of this complaint.Firstly, This was a case of Amazon.com's selling, and we sell on Amazon.com in ordinance with their store policies, and have been doing so for years, or else we would have been banned from the website by nowWe cannot take this case outside of Amazon.Second, My role here at Rotorlogic is customer service, So I provide Support through emails, website messaging(Built in messenger programs i.e ebay and amazon messaging) and phone chats I also handle incoming returns to inspect, confirm authenticity of such returnsIn the case of this [redacted] ***, I personally inspected this item for return and found it ineligible for a refund of any sortHe had misrepresented the case of this productAs you can see in his complaint, in the 3rd sentence, he states that it would not even lift off the groundImmediately this flagged my inspection in to look for absolutely no damage to the craft, if it could not lift off the ground, then it could not be damaged correct? Well, when we had inspected this item the tail motor was broken off, and super glued back together In regards to all amazon emails, the return was requested upon the fact that the 'controller wouldn't sync'Meaning the craft shouldn't have even moved if the remote would not connect to the helicopterAs you can see with the severe damage to the helicotper, super glue, we can deduct that this customer was flying the copter, crashed it, and wanted his money back for mishandling the productHowever this is not fair to us, nor is it in our policy to accept any return due to crash damage or mishandling of the product We denied the buyers refund, and told him we can ship his helicopter back to him for a shipping fee, he will not pay the shipping fee and we will not ship the item back on our own expense.Thank you for your time, [redacted] Rotorlogic.com

Greetings Members of the Revdex.com,My name is [redacted], and I will be representing Rotorlogic in the case of this complaint.Firstly, This was a case of Amazon.com's selling, and we sell on Amazon.com in ordinance with their store policies, and have been doing so for years, or else we would have been banned...

from the website by now. We cannot take this case outside of Amazon.Second, My role here at Rotorlogic is customer service, So I provide Support through emails, website messaging(Built in messenger programs i.e ebay and amazon messaging) and phone chats.  I also handle incoming returns to inspect, confirm authenticity of such returns. In the case of this [redacted], I personally inspected this item for return and found it ineligible for a refund of any sort. He had misrepresented the case of this product. As you can see in his complaint,  in the 3rd sentence, he states that it would not even lift off the ground. Immediately this flagged my inspection in to look for absolutely no damage to the craft, if it could not lift off the ground, then it could not be damaged correct? Well, when we had inspected this item the tail motor was broken off, and super glued back together.  In regards to all amazon emails, the return was requested upon the fact that the 'controller wouldn't sync'. Meaning the craft shouldn't have even moved if the remote would not connect to the helicopter. As you can see with the severe damage to the helicotper, super glue, we can deduct that this customer was flying the copter, crashed it, and wanted his money back for mishandling the product. However this is not fair to us, nor is it in our policy to accept any return due to crash damage or mishandling of the product.  We denied the buyers refund, and told him we can ship his helicopter back to him for a shipping fee, he will not pay the shipping fee and we will not ship the item back on our own expense.Thank you for your time,[redacted]Rotorlogic.com

Greetings Members of the Revdex.com,
My name is [redacted], and I will be representing Rotorlogic in the case of this complaint.
Firstly, This was a case of Amazon.com's selling, and we sell on Amazon.com in ordinance with their store policies, and have been doing...

so for years, or else we would have been banned from the website by now. We cannot take this case outside of Amazon.
Second, My role here at Rotorlogic is customer service, So I provide Support through emails, website messaging(Built in messenger programs i.e ebay and amazon messaging) and phone chats.  I also handle incoming returns to inspect, confirm authenticity of such returns. In the case of this [redacted], I personally inspected this item for return and found it ineligible for a refund of any sort. He had misrepresented the case of this product. As you can see in his complaint,  in the 3rd sentence, he states that it would not even lift off the ground. Immediately this flagged my inspection in to look for absolutely no damage to the craft, if it could not lift off the ground, then it could not be damaged correct? Well, when we had inspected this item the tail motor was broken off, and super glued back together.  In regards to all amazon emails, the return was requested upon the fact that the 'controller wouldn't sync'. Meaning the craft shouldn't have even moved if the remote would not connect to the helicopter. 
As you can see with the severe damage to the helicotper, super glue, we can deduct that this customer was flying the copter, crashed it, and wanted his money back for mishandling the product. However this is not fair to us, nor is it in our policy to accept any return due to crash damage or mishandling of the product.  
We denied the buyers refund, and told him we can ship his helicopter back to him for a shipping fee, he will not pay the shipping fee and we will not ship the item back on our own expense.
Thank you for your time,
[redacted]
Rotorlogic.com