Rottler Pest & Lawn Solutions

I have been using this company for ten years They are professional and they do a great job

My tech, Andrew, is always courteous and does a good job of keeping the pests under controlHighly recommend Rottler

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ We have been able to reach the consumer regarding her complaintWe are working with the consumer to understand and address her concerns to resolve the matter Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Appreciate the offer for a refund from this companyI still have the mice issue but can now try to find a company that will help me

I'm very happy with Rottler they have gotten rid of my pests and they have very good serviceI really appreciate there service tech Ben, he is very friendly and will work with your schedule to do the job at a time that is convenient

I have been extremely satisfied with Rottler and their service techniciansMy current rep is Jason [redacted] and he does a phenomenal jobHe listens to my concerns and truly goes beyond my expectations to keep my home bug free

We have made contact with our customer regarding her concerns and to address the problem she reportedShe is an established customer and has our signature service which includes flying insects under a treatment warranty We have performed an additional inspection and treatment to correct any issues and have increased our service frequency (no additional charges) to ensure the problem has been completely resolved and to monitor for future activityWe have been in contact with our customer today and she reports that she has not seen as much as one fly since our last serviceWhen asked if she was 100% satisfied, her reply was yes I’m 100% satisfied

Very happy with Rottler Ben [redacted] has done an outstanding job for us Always takes care of our issues and responds very quickly Keep up the good work

My issue has been resolved

Great service and Scott the technician was very thorough

They are always courteous and efficient, and the ants have stayed gone

Mr***, First I want to apologize for the misunderstanding regarding the appointment you had with us, Rottler Pest & Lawn Solutions on 10/17/We do value our customers time and our prospective clients time as wellWe provide a “window of time”( minutes) for these appointments,
mostly for the following reasonsSafety of our drivers and the general publicWe have to travel many miles, some at peak traffic times and high traffic areasAlso, the time necessary at each stop can differ greatly depending on our customers’ needs and wants. This allows for an expected arrival time and time for a thorough inspection to provide all the information needed to make an informed decisionProviding a reasonable window of time prevents our customers from having to wait all of, or a large part of a day for serviceWe are always striving to look for new and better ways to provide services that benefits our customers while providing a safe, and thorough inspection and service. Again, I’m sorry we couldn’t meet your expectations but hope you can understand that it was not an intentional disregard for your timeIf you would like to discuss this matter further, I can be reached on my cell @ *** Respectfully, *** *** *** *** A.C.ERottler Pest & Lawn Solutions Operations Manager *** *** *** StLouis, Mo *** *** Cell *** ***@rottler.com

We have made contact with our customer regarding her concerns and to address the problem she reportedShe is an established customer and has our signature service which includes flying insects under a treatment warranty We have performed an additional inspection and treatment to correct any
issues and have increased our service frequency (no additional charges) to ensure the problem has been completely resolved and to monitor for future activityWe have been in contact with our customer today and she reports that she has not seen as much as one fly since our last serviceWhen asked if she was 100% satisfied, her reply was yes I’m 100% satisfied

Professional, quick response and effective Competitive pricing and pleasant employees

We have been using Rottler for a number of years We have no bugs, rodents, or termites! We are extremely appreciative of the excellent service that Dan *** provides for us on the interior and exterior of our home

Initial Business Response /* (1000, 5, 2015/10/19) */
We have been able to reach the consumer regarding her complaintWe are working with the consumer to understand and address her concerns to resolve the matter
Initial Consumer Rebuttal /* (2000, 8, 2015/10/22) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Appreciate the offer for a refund from this companyI still have the mice issue but can now try to find a company that will help me

Just signed up great so far!!

We have made contact with our customer and listened to his complaintAs per his request and our company policy we have refunded the amount of $The amount was credited to his credit cardHe indicated that he did not wish to continue with our service as he is comfortable that we have solved the
mice issueWe have cancelled the agreement and the account as he requested with no further obligation on his part

We have had Rottler since we moved to Lincoln County Mo back in 2012/We just got a new technician, Kevin ***He was very attentive and thorough! Also very knowledgeable! I love our Rottler service!

Professional, on time, and very courteous! Explained everything in detailHighly recommend

Final Consumer Response /* (3000, 6, 2014/12/01) */
As a result of my letter to you, a Rottler representative phones and discussed my complaint with them, then made an appointment for a personal interviewAs a consequence they refunded the full amount of the initial contract feePlease
note in my letter to the Revdex.com, I had not asked Rottler for any reimbursementWhat had particularly incensed me was that they had sent a bill for services for which I had not contractedThen when I returned it with an explanation, and they sent a repeat bill
Although, Rottler has given me a full refund, I still do not endorse themThey did not provide nearly enough traps, especially for the initial fee, although the personal representative stated my area has a lot of moles, and secondly, they would have continued the "service" although the mole activity was lessening because of the change of seasons
*** J ***
** *** **
*** ***, MO XXXXX
CC: ***