Good morning,In in response to the complaint I'd like to give details on exactly what occurredI was never contracted to do work for the complainantI was asked to give an estimate buy a realtor for the original owner of the house for stucco repair and a new roofAlthough there was damage to the stucco, the original owners decided not to contract my company to do the stucco workMy company was only contracted to do the roofingThe roofing was completed, and an independent inspector hired by the realtor and the original owners inspected my workAll work was passed, and my company was paid in full for the completed work.My company was notified by the complainant that there was damage to the stucco during roof installationAnd inspection was completed and all damage stucco was the results of Prior instances,and had nothing to do with the installation I personally spoke with the complainent and explained in detail this very factThis included the fact that there were inspectors that saw the damage before and after my work was started and completedThe owners decided not to go with the stucco bidTherefore, the work we were contracted for was complete to the satisfaction of the original parties that my co my company contracted with
Complaint: [redacted] I am rejecting this response because: I am honestly shocked by David B***/Enchanted Roofing's response for several reasons: As I stated in my original letter, David B [redacted] told me on April 21st that the name of the customer does not matter, it's the address that countsSo for him now to say that he was never contracted to do work for me, personally, is irrelevantAnd not only does he not refer to me as the customer, he writes "complainant" or "complainent" depending on which part of his response you read Also, their response says that they replaced the roof, which I did not dispute, but they did not even address the poor work they did that led to a leak and significant water damage in a guest room at my homeAn inspector would have missed that because it was not apparent until the A/C unit overflowed and resulted in the water damage which happened because of the poor sealing Enchanted did near and around the swamp coolerAs I mentioned before, I filed a claim with my insurance company, who found Enchanted liable for the damageAs far as the stucco damage, Enchanted claims that after my initial call, an inspection was completed and it was decided that it was not due to the roof installationThat is a flat-out lieDavid B [redacted] refused to have anyone come out to even look at the area I was referring to, and it was not until a sub-contractor of theirs came out to try (again) to find and fix the leak, which was on July 13thThat day I showed "Victor" the stucco damage and he agreed to come patch the stucco on July 16th (which did not happen).I believe that the "independent inspector" David B [redacted] referred to could have missed the stucco damageHowever, my home has a warranty that states "all materials and workmanship furnished and installed by Enchanted against defects for a period of six years"The stucco damage--that to this day only Victor looked at--was minor; it would have been a small repair for David B [redacted] and Enchanted Roofing to make in good faith to a new customer The manner in which this situation has been handled by them is pathetic and reveals a lack of understanding in customer relations Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Good morning,In in response to the complaint I'd like to give details on exactly what occurredI was never contracted to do work for the complainantI was asked to give an estimate buy a realtor for the original owner of the house for stucco repair and a new roofAlthough there was damage to the stucco, the original owners decided not to contract my company to do the stucco workMy company was only contracted to do the roofingThe roofing was completed, and an independent inspector hired by the realtor and the original owners inspected my workAll work was passed, and my company was paid in full for the completed work.My company was notified by the complainant that there was damage to the stucco during roof installationAnd inspection was completed and all damage stucco was the results of Prior instances,and had nothing to do with the installation I personally spoke with the complainent and explained in detail this very factThis included the fact that there were inspectors that saw the damage before and after my work was started and completedThe owners decided not to go with the stucco bidTherefore, the work we were contracted for was complete to the satisfaction of the original parties that my co my company contracted with
Complaint: [redacted] I am rejecting this response because: I am honestly shocked by David B***/Enchanted Roofing's response for several reasons: As I stated in my original letter, David B [redacted] told me on April 21st that the name of the customer does not matter, it's the address that countsSo for him now to say that he was never contracted to do work for me, personally, is irrelevantAnd not only does he not refer to me as the customer, he writes "complainant" or "complainent" depending on which part of his response you read Also, their response says that they replaced the roof, which I did not dispute, but they did not even address the poor work they did that led to a leak and significant water damage in a guest room at my homeAn inspector would have missed that because it was not apparent until the A/C unit overflowed and resulted in the water damage which happened because of the poor sealing Enchanted did near and around the swamp coolerAs I mentioned before, I filed a claim with my insurance company, who found Enchanted liable for the damageAs far as the stucco damage, Enchanted claims that after my initial call, an inspection was completed and it was decided that it was not due to the roof installationThat is a flat-out lieDavid B [redacted] refused to have anyone come out to even look at the area I was referring to, and it was not until a sub-contractor of theirs came out to try (again) to find and fix the leak, which was on July 13thThat day I showed "Victor" the stucco damage and he agreed to come patch the stucco on July 16th (which did not happen).I believe that the "independent inspector" David B [redacted] referred to could have missed the stucco damageHowever, my home has a warranty that states "all materials and workmanship furnished and installed by Enchanted against defects for a period of six years"The stucco damage--that to this day only Victor looked at--was minor; it would have been a small repair for David B [redacted] and Enchanted Roofing to make in good faith to a new customer The manner in which this situation has been handled by them is pathetic and reveals a lack of understanding in customer relations Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]