Round Rock Honda

**. [redacted] came in for a diagnosis on his air conditioning failure.  His advisor had the issue diagnosed and then gave **. [redacted] an estimate of $1606.00.  This was to replace the compressor, receiver dryer and some o-rings.  **. [redacted] asked for a discount.  The Service...

Manager offered a discount, bringing the estimate down to $1377.00  **. [redacted] agreed to do the work.  While the work was still in process, **. [redacted] called the Penske Corporate hotline  (we are part of the Penske Automotive Group)  and stated that he felt the price was too high.  He did not contact the shop to stop the work.  The Penske corporate offices forwarded **. [redacted]'s concerns to the GM Curtis [redacted].  Before **. [redacted] could contact **. [redacted], the shop called him and informed him that his car was ready.  **. [redacted] showed up at the shop, paid the bill as agreed, and took his vehicle.Later, when talking to **. [redacted], **. [redacted] indicated that he thought the price was too high.  When **. [redacted] asked him why he felt that way, he said because he doesn't make very much money.  At no time during the conversation with **. [redacted] did **. [redacted] indicate that he had any issue with A/C performance.  As a goodwill gesture, **. [redacted] provided a $50.00 Gift Certificate for **. [redacted] to use on his next service visit.At this time, **. [redacted] has not contacted the repair shop with any concerns regarding the A/C repair.We feel that the price is fair and there is no reason to refund any money.  Additionally, we warranty the work we performed on **. [redacted]'s A/C system and will be happy to take a look at it if he feels something is not right.

We have already resolved this with the customer. Please notify them to please take this complaint off and let the Revdex.com know this has been handled to their satisfaction. Thank you

Sorry for the misunderstanding, We are aware that their vehicle is supposed to be repaired on that date and more then happy to wait for final resolution with the Revdex.com once its resolved correctly. I am the person that they talked to and agreed that their was a legitimate concern. I'm confident in our Body shop team that we will get it handled properly.  [redacted]General Sales ManagerRound Rock Honda

We would like to offer an official apology to Ms. [redacted] for
the delay in refunding the check to her lienholder. The cancelation of the
product was delayed by our error and while waiting on authorization because it
was actually a non-cancelable product. In the interest of customer satisfaction
we...

have elected to refund Ms. [redacted] the full amount and we have attached a copy
of the check and tracking code that was sent to her lienholder.Again Ms. [redacted] we apologize for any inconvenience and we
value you as a customer.[redacted]Round Rock Honda

First and foremost sorry to hear that you had a less than favorable experience at Round Rock Honda. I would like to discuss in person or over the phone the details of your experience and how we can continue to perform maintenance and repairs on your vehicle. Please call me at ###-###-#### or email me at [redacted]General Sales Manager Round Rock Honda