Round Rock Toyota would like to thank [redacted] for reaching out to usWe would also like to apologize for any inconvenience the situation with her vehicle has caused herWe never like to hear a customer has a bad perception of our store, processes or people for any reason, legitimate or not In regards to the Toyota Camry with 166,that [redacted] purchased from us on August the 1st of please note the following in response to her claims: As is Buyers sticker was not in the car aWe do have the “as is” stickers in every vehicleIt is state law and we have never had an infraction from not complying bWe have a signed copy acknowledging that the vehicle was sold “As is” on file....stating that their is no warranty The tire was not covered due to it being under the minimum tread depth of 3/whe it was brought to the service departmentThis vehicle was sold in August and at the time of purchase the tires must have been above 3/or it would not have passed a state inspection, which it didThe warranty follows the vehicle and not the tires, thus, new tires purchased will have full road hazard on themWe have since gotten her claim for the tire covered and can replace it at no cost to her if she would like us to We sell vehicles of this age and miles because we have found that more and more customers would like the opportunity to purchase such cars because of their much lower priceThey buy them with full disclosure that there is no warranty-either implied or spoken [redacted] drove several cars while she was here we cannot verify that there was a discussion about the rack and pinion this long after the car was purchased but we can say that on all value select cars those that are a decade old, or older with more than 150,miles we are very careful to disclose to the customer that we do a point safety inspection onlyThese are vehicles that are deemed safe to drive and have passed a state inspectionAt the end of the day-this was a pre-owned vehicle with 166,miles on itAll paperwork was signed and discussed As already noted, we would be happy to replace her tire under the warranty she purchasedWe would also be agreeable to work with her on the pricing to replace her steering rack and/or other items that she would like taken care of, despite the fact that we feel strongly that we disclosed the conditions of the sale of her car properly to herWe would like nothing more than for her to feel we did everything we could to make this right and change her perceptions about our dealershipWe understand that purchasing cars of this age is a tough choiceWe wish we could make them all perfect .but that would be unrealistic and we know that the Revdex.com knows and understands this fact, as well ll us why here
We certainly apologize for using the name *** That was what every ticket from service had on it It was certainly, not meant to assume familiarity and we would never had used it, had it not been on all of our service paperwork We apologize that are paperwork reffered to her as "***" as well The salesperson had mentioned that according to his recollection there were two other vehicles she drove Obviously, this is heresay and we should not have referenced that as well....all though, it hardly is the matter at hand Round Rock holds firm that There was not a discusion of the rack and pinion or tiresWe address all concerns before the sale of a vehcile on a WAF that is signed by all customers before purchase; just like that "AS IS STICKER" is...We also hold firm that sticker was in the window, at time of sale Using logic that we would sale a vehicle with a known issue that was supposedly brought up at time of sale doesn't even make sense? There is no ONE car deal that is worth our integrity One car deal does us no good Forcing car deals does absolutley nothing for us, as a business and it never will Especially, a 166,mile vehicle If we didn't have customers that want these less expensive vehicle choices, knowing the risk they are takiwould never offer them Howewver, the overwhelming desire for these vehicles are the only reason we offer them for sale with all disclosers in place There was never a mention of her needing to buy new tires? We have the tire issue covered under the warranty she purchased if she would like for us to take care of that for her We also, offered to help her with the rack and pinion, if she would like to have it fixed We wish we could make 166,mile vehicles perfect and guarantee there will never be an issue That will never be the case....no matter how much we wish that was the case We are sorry for [redacted] s issues, from a customer and human perspective..and would like to help in the areas mentioned before-however, we hold firm to the fact that there was never any decptive action taken in the selling of the vehicle The only thing that happened was that a 166,mile vehicle was purchased and we didn't own it for those 166,miles-there will never be any certainly when dealing with any used vehicle with any amount of miles We wish there was more then anyone
Complaint: ***I am rejecting this response because:I do not accept the response of the dealership, and in fact found it insulting. First of all, my name is *** and I was referred to as "***". I have never used that name, I dislike it, and creating that level of familiarity where there is none is unacceptable. Perhaps they confused me with another customer? Secondly, they claim that I took several vehicles for test drives when in fact I only drove the vehicle I purchased. I had done my research regarding this specific vehicle and requested the VIN so that I could further research it following the test drive. I was aware of the issues with the car prior to purchase and had conversations regarding those specific problems (i.erack & pinion and the tires) prior to the purchaseThey also mentioned that the tire warranty is not included in the warranty on the vehicle. I purchased a separate tire warranty for $for issues that may arise in the future. Their claim that I wore those tires to the point of a voided warranty within the miles I drove the car is ridiculous; when the warranty was purchased, I was not informed that I would be required to purchase a new set of tires for the warranty to be in effectTo say that there are misleading and deceptive practices going on in this dealership would be putting it mildly. We have been trying to resolve this problem for weeks, with little to no satisfaction from the dealership, and am now requesting mediation by the Revdex.com.Regards,*** ***
Complaint: ***
I am rejecting this response because:I reject your responseI will make this as simple as possible;I am a detail oriented person being in the medical profession and have anexcellent memory*I did due diligence in researching this car and I knewthere was a steering issue diagnosed in Feb by this dealershipThisdealership would have known this*I asked several times if that repair hadbeen done and was told by a person with initials * * that it had been takencare of. I have a witness to me askingand his telling me it was taken care of before signing paperworkI acted ingood faith believing in this Dealership*As I signed the AS IS /BuyersGuide I asked again about steering issue and given assurances that the problemwas taken care of*Under Deceptive Trade Practices Act Section 17.46(b)(23)failure to disclose the above mentioned information when asked is a directviolation of the act(Dealership knew of the issue because they generated the serviceticket)Furthermore, that section states had I known the truth about the repairI would not have had any obligation to purchase this vehicle; and personally Ican tell you that I absolutely would not have made the purchase had I beenfully informed about the issues I researched and asked about I was deliberately lied to twice with the soleintention of making the saleLying about a potentially dangerous problem withthe vehicle was not only deceitful, but also incredibly unethicalIrrelevantat this time is what I was called, the amount of the mileage, whether the stickerwas posted or not, or for that matter the cost of the car. It is important to have cars AS IS for consumeraffordability but, more importantly that the dealership not hide facts whenclearly asked in the purchasing of a vehicle new or used (guidelines clearlyestablished by Texas Law)I stand firm on my desire to settle this. My steering issue needs to be remedied at nocost to me and all tires replaced due to the steering being the issue at nocost to meThe relatively little amount of driving that I did during the timeI had the car before I found out about the problem would not have worn my tireto that point, that is clearly tied to the rack and pinion issue, which I wasled to believe was taken care ofMy tire warranty is to be left in placeI amcurrently without a vehicle and have had to postpone education due to thisissue. I need this settled as quickly aspossible.
Regards,
*** ***
We certainly apologize for using the name [redacted]. That was what every ticket from service had on it. It was certainly, not meant to assume familiarity and we would never had used it, had it not been on all of our service paperwork. We apologize that are paperwork reffered to her as "[redacted]" as well. The salesperson had mentioned that according to his recollection there were two other vehicles she drove. Obviously, this is heresay and we should not have referenced that as well....all though, it hardly is the matter at hand. Round Rock holds firm that There was not a discusion of the rack and pinion or tires. We address all concerns before the sale of a vehcile on a WAF that is signed by all customers before purchase; just like that "AS IS STICKER" is...We also hold firm that sticker was in the window, at time of sale. Using logic that we would sale a vehicle with a known issue that was supposedly brought up at time of sale doesn't even make sense? There is no ONE car deal that is worth our integrity. One car deal does us no good. Forcing car deals does absolutley nothing for us, as a business and it never will. Especially, a 166,000 mile vehicle. If we didn't have customers that want these less expensive vehicle choices, knowing the risk they are taking-we would never offer them. Howewver, the overwhelming desire for these vehicles are the only reason we offer them for sale with all disclosers in place. There was never a mention of her needing to buy new tires? We have the tire issue covered under the warranty she purchased if she would like for us to take care of that for her. We also, offered to help her with the rack and pinion, if she would like to have it fixed. We wish we could make 166,000 mile vehicles perfect and guarantee there will never be an issue. That will never be the case....no matter how much we wish that was the case. We are sorry for [redacted]s issues, from a customer and human perspective..and would like to help in the areas mentioned before-however, we hold firm to the fact that there was never any decptive action taken in the selling of the vehicle. The only thing that happened was that a 166,0000 mile vehicle was purchased and we didn't own it for those 166,000 miles-there will never be any certainly when dealing with any used vehicle with any amount of miles. We wish there was more then anyone.
Round Rock Toyota would like to thank [redacted] for reaching out to us. We would also like to apologize for any inconvenience the situation with her vehicle has caused her. We never like to hear a customer has a bad perception of our store, processes or people for any reason, legitimate or...
not.
In regards to the 2004 Toyota Camry with 166,975 that [redacted] purchased from us on August the 1st of 2014 please note the following in response to her claims:
1. As is Buyers sticker was not in the car.
a. We do have the “as is” stickers in every vehicle. It is state law and we have never had an infraction from not complying....
b. We have a signed copy acknowledging that the vehicle was sold “As is” on file....stating that their is no warranty...
2. The tire was not covered due to it being under the minimum tread depth of 3/32 whe it was brought to the service department. This vehicle was sold in August and at the time of purchase the tires must have been above 3/32 or it would not have passed a state inspection, which it did. The warranty follows the vehicle and not the tires, thus, new tires purchased will have full road hazard on them. We have since gotten her claim for the tire covered and can replace it at no cost to her if she would like us to.
We sell vehicles of this age and miles because we have found that more and more customers would like the opportunity to purchase such cars because of their much lower price. They buy them with full disclosure that there is no warranty-either implied or spoken. [redacted] drove several cars while she was here…we cannot verify that there was a discussion about the rack and pinion this long after the car was purchased but we can say that on all value select cars…those that are a decade old, or older with more than 150,000 miles we are very careful to disclose to the customer that we do a 10 point safety inspection only. These are vehicles that are deemed safe to drive and have passed a state inspection. At the end of the day-this was a pre-owned vehicle with 166,975 miles on it. All paperwork was signed and discussed.
As already noted, we would be happy to replace her tire under the warranty she purchased. We would also be agreeable to work with her on the pricing to replace her steering rack and/or other items that she would like taken care of, despite the fact that we feel strongly that we disclosed the conditions of the sale of her car properly to her. We would like nothing more than for her to feel we did everything we could to make this right and change her perceptions about our dealership. We understand that purchasing cars of this age is a tough choice. We wish we could make them all perfect….but that would be unrealistic and we know that the Revdex.com knows and understands this fact, as well.
ll us why here...
Round Rock Toyota would like to thank [redacted] for reaching out to usWe would also like to apologize for any inconvenience the situation with her vehicle has caused herWe never like to hear a customer has a bad perception of our store, processes or people for any reason, legitimate or not In regards to the Toyota Camry with 166,that [redacted] purchased from us on August the 1st of please note the following in response to her claims: As is Buyers sticker was not in the car aWe do have the “as is” stickers in every vehicleIt is state law and we have never had an infraction from not complying bWe have a signed copy acknowledging that the vehicle was sold “As is” on file....stating that their is no warranty The tire was not covered due to it being under the minimum tread depth of 3/whe it was brought to the service departmentThis vehicle was sold in August and at the time of purchase the tires must have been above 3/or it would not have passed a state inspection, which it didThe warranty follows the vehicle and not the tires, thus, new tires purchased will have full road hazard on themWe have since gotten her claim for the tire covered and can replace it at no cost to her if she would like us to We sell vehicles of this age and miles because we have found that more and more customers would like the opportunity to purchase such cars because of their much lower priceThey buy them with full disclosure that there is no warranty-either implied or spoken [redacted] drove several cars while she was here we cannot verify that there was a discussion about the rack and pinion this long after the car was purchased but we can say that on all value select cars those that are a decade old, or older with more than 150,miles we are very careful to disclose to the customer that we do a point safety inspection onlyThese are vehicles that are deemed safe to drive and have passed a state inspectionAt the end of the day-this was a pre-owned vehicle with 166,miles on itAll paperwork was signed and discussed As already noted, we would be happy to replace her tire under the warranty she purchasedWe would also be agreeable to work with her on the pricing to replace her steering rack and/or other items that she would like taken care of, despite the fact that we feel strongly that we disclosed the conditions of the sale of her car properly to herWe would like nothing more than for her to feel we did everything we could to make this right and change her perceptions about our dealershipWe understand that purchasing cars of this age is a tough choiceWe wish we could make them all perfect .but that would be unrealistic and we know that the Revdex.com knows and understands this fact, as well ll us why here
We certainly apologize for using the name *** That was what every ticket from service had on it It was certainly, not meant to assume familiarity and we would never had used it, had it not been on all of our service paperwork We apologize that are paperwork reffered to her as "***" as well The salesperson had mentioned that according to his recollection there were two other vehicles she drove Obviously, this is heresay and we should not have referenced that as well....all though, it hardly is the matter at hand Round Rock holds firm that There was not a discusion of the rack and pinion or tiresWe address all concerns before the sale of a vehcile on a WAF that is signed by all customers before purchase; just like that "AS IS STICKER" is...We also hold firm that sticker was in the window, at time of sale Using logic that we would sale a vehicle with a known issue that was supposedly brought up at time of sale doesn't even make sense? There is no ONE car deal that is worth our integrity One car deal does us no good Forcing car deals does absolutley nothing for us, as a business and it never will Especially, a 166,mile vehicle If we didn't have customers that want these less expensive vehicle choices, knowing the risk they are takiwould never offer them Howewver, the overwhelming desire for these vehicles are the only reason we offer them for sale with all disclosers in place There was never a mention of her needing to buy new tires? We have the tire issue covered under the warranty she purchased if she would like for us to take care of that for her We also, offered to help her with the rack and pinion, if she would like to have it fixed We wish we could make 166,mile vehicles perfect and guarantee there will never be an issue That will never be the case....no matter how much we wish that was the case We are sorry for [redacted] s issues, from a customer and human perspective..and would like to help in the areas mentioned before-however, we hold firm to the fact that there was never any decptive action taken in the selling of the vehicle The only thing that happened was that a 166,mile vehicle was purchased and we didn't own it for those 166,miles-there will never be any certainly when dealing with any used vehicle with any amount of miles We wish there was more then anyone
Complaint: ***I am rejecting this response because:I do not accept the response of the dealership, and in fact found it insulting. First of all, my name is *** and I was referred to as "***". I have never used that name, I dislike it, and creating that level of familiarity where there is none is unacceptable. Perhaps they confused me with another customer? Secondly, they claim that I took several vehicles for test drives when in fact I only drove the vehicle I purchased. I had done my research regarding this specific vehicle and requested the VIN so that I could further research it following the test drive. I was aware of the issues with the car prior to purchase and had conversations regarding those specific problems (i.erack & pinion and the tires) prior to the purchaseThey also mentioned that the tire warranty is not included in the warranty on the vehicle. I purchased a separate tire warranty for $for issues that may arise in the future. Their claim that I wore those tires to the point of a voided warranty within the miles I drove the car is ridiculous; when the warranty was purchased, I was not informed that I would be required to purchase a new set of tires for the warranty to be in effectTo say that there are misleading and deceptive practices going on in this dealership would be putting it mildly. We have been trying to resolve this problem for weeks, with little to no satisfaction from the dealership, and am now requesting mediation by the Revdex.com.Regards,*** ***
Complaint: ***
I am rejecting this response because:I reject your responseI will make this as simple as possible;I am a detail oriented person being in the medical profession and have anexcellent memory*I did due diligence in researching this car and I knewthere was a steering issue diagnosed in Feb by this dealershipThisdealership would have known this*I asked several times if that repair hadbeen done and was told by a person with initials * * that it had been takencare of. I have a witness to me askingand his telling me it was taken care of before signing paperworkI acted ingood faith believing in this Dealership*As I signed the AS IS /BuyersGuide I asked again about steering issue and given assurances that the problemwas taken care of*Under Deceptive Trade Practices Act Section 17.46(b)(23)failure to disclose the above mentioned information when asked is a directviolation of the act(Dealership knew of the issue because they generated the serviceticket)Furthermore, that section states had I known the truth about the repairI would not have had any obligation to purchase this vehicle; and personally Ican tell you that I absolutely would not have made the purchase had I beenfully informed about the issues I researched and asked about I was deliberately lied to twice with the soleintention of making the saleLying about a potentially dangerous problem withthe vehicle was not only deceitful, but also incredibly unethicalIrrelevantat this time is what I was called, the amount of the mileage, whether the stickerwas posted or not, or for that matter the cost of the car. It is important to have cars AS IS for consumeraffordability but, more importantly that the dealership not hide facts whenclearly asked in the purchasing of a vehicle new or used (guidelines clearlyestablished by Texas Law)I stand firm on my desire to settle this. My steering issue needs to be remedied at nocost to me and all tires replaced due to the steering being the issue at nocost to meThe relatively little amount of driving that I did during the timeI had the car before I found out about the problem would not have worn my tireto that point, that is clearly tied to the rack and pinion issue, which I wasled to believe was taken care ofMy tire warranty is to be left in placeI amcurrently without a vehicle and have had to postpone education due to thisissue. I need this settled as quickly aspossible.
Regards,
*** ***
We certainly apologize for using the name [redacted]. That was what every ticket from service had on it. It was certainly, not meant to assume familiarity and we would never had used it, had it not been on all of our service paperwork. We apologize that are paperwork reffered to her as "[redacted]" as well. The salesperson had mentioned that according to his recollection there were two other vehicles she drove. Obviously, this is heresay and we should not have referenced that as well....all though, it hardly is the matter at hand. Round Rock holds firm that There was not a discusion of the rack and pinion or tires. We address all concerns before the sale of a vehcile on a WAF that is signed by all customers before purchase; just like that "AS IS STICKER" is...We also hold firm that sticker was in the window, at time of sale. Using logic that we would sale a vehicle with a known issue that was supposedly brought up at time of sale doesn't even make sense? There is no ONE car deal that is worth our integrity. One car deal does us no good. Forcing car deals does absolutley nothing for us, as a business and it never will. Especially, a 166,000 mile vehicle. If we didn't have customers that want these less expensive vehicle choices, knowing the risk they are taking-we would never offer them. Howewver, the overwhelming desire for these vehicles are the only reason we offer them for sale with all disclosers in place. There was never a mention of her needing to buy new tires? We have the tire issue covered under the warranty she purchased if she would like for us to take care of that for her. We also, offered to help her with the rack and pinion, if she would like to have it fixed. We wish we could make 166,000 mile vehicles perfect and guarantee there will never be an issue. That will never be the case....no matter how much we wish that was the case. We are sorry for [redacted]s issues, from a customer and human perspective..and would like to help in the areas mentioned before-however, we hold firm to the fact that there was never any decptive action taken in the selling of the vehicle. The only thing that happened was that a 166,0000 mile vehicle was purchased and we didn't own it for those 166,000 miles-there will never be any certainly when dealing with any used vehicle with any amount of miles. We wish there was more then anyone.
Round Rock Toyota would like to thank [redacted] for reaching out to us. We would also like to apologize for any inconvenience the situation with her vehicle has caused her. We never like to hear a customer has a bad perception of our store, processes or people for any reason, legitimate or...
not.
In regards to the 2004 Toyota Camry with 166,975 that [redacted] purchased from us on August the 1st of 2014 please note the following in response to her claims:
1. As is Buyers sticker was not in the car.
a. We do have the “as is” stickers in every vehicle. It is state law and we have never had an infraction from not complying....
b. We have a signed copy acknowledging that the vehicle was sold “As is” on file....stating that their is no warranty...
2. The tire was not covered due to it being under the minimum tread depth of 3/32 whe it was brought to the service department. This vehicle was sold in August and at the time of purchase the tires must have been above 3/32 or it would not have passed a state inspection, which it did. The warranty follows the vehicle and not the tires, thus, new tires purchased will have full road hazard on them. We have since gotten her claim for the tire covered and can replace it at no cost to her if she would like us to.
We sell vehicles of this age and miles because we have found that more and more customers would like the opportunity to purchase such cars because of their much lower price. They buy them with full disclosure that there is no warranty-either implied or spoken. [redacted] drove several cars while she was here…we cannot verify that there was a discussion about the rack and pinion this long after the car was purchased but we can say that on all value select cars…those that are a decade old, or older with more than 150,000 miles we are very careful to disclose to the customer that we do a 10 point safety inspection only. These are vehicles that are deemed safe to drive and have passed a state inspection. At the end of the day-this was a pre-owned vehicle with 166,975 miles on it. All paperwork was signed and discussed.
As already noted, we would be happy to replace her tire under the warranty she purchased. We would also be agreeable to work with her on the pricing to replace her steering rack and/or other items that she would like taken care of, despite the fact that we feel strongly that we disclosed the conditions of the sale of her car properly to her. We would like nothing more than for her to feel we did everything we could to make this right and change her perceptions about our dealership. We understand that purchasing cars of this age is a tough choice. We wish we could make them all perfect….but that would be unrealistic and we know that the Revdex.com knows and understands this fact, as well.
ll us why here...