Rouse's Supermarket

NOT SO....COMPLAINT IS INACCURATE...WILL FORWARD DOCUMENTATION TO Revdex.com FOR FINAL EVALUATION.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did reply to Mr. [redacted] at the Attorney General Office through an email dated April 6, 2015. I never received a reply in  turn which I assumed was due to Mr [redacted] neglect to cooperate as I have come to expect through this process. When I received notification of this message on June 29 I called Mr. [redacted] and left a message but my call has yet to be returned. I will try again to contact him this week to find out why my email and submitted documents were not received. I will not agree to consider this situation resolved until the business owner recants all lies and accusations and issues a respectful apology in addition to a refund for the poor quality of services rendered. 
Regards,
[redacted]

Enclosed are the Documents (Enclosures #1, #2 and #3) that were sent to Mr. [redacted], Office of the Attorney General, State of Indiana. In addition to the above Enclosures, I have also enclosed a copy...

of the final findings (Enclosure #4) that Mr. [redacted] concluded in his investigation of the [redacted]s complaint in an email notification, dated June 8, 2015, where [redacted] failed to respond to the documentation provided to [redacted] by [redacted]. In short summation, the undersigned will summarize our company's current position in regard to the above complaint. The complaint lacks no merit whatsoever. Twenty four (24) plus hours after the job was performed, Ms. [redacted] contacted our office with her complaint. Clearly [redacted] realized that the original job invoice (Enclosure #1) that she endorsed ,PRIOR TO THE CLEANING JOB PERFORMED, clearly states that some "STAINS THAT HAVE GONE THROUGH THE PADDING OF THE CARPET MAY RE-APPEAR AFTER DRYING." Therefore, [redacted] realized that some of the stains in her carpet could possibly re-appear after drying, which they did. [redacted] realizes she ([redacted]) has a problem in her Revdex.com complaint with her endorsement of the job invoice, PRIOR TO THE CLEANING SERVICES, so [redacted] conveniently claims the technician refused to go over "a few spots". For the written record, the American Carpet Cleaning technician (Darin) DID NOT REFUSE THE [redacted]' REQUEST TO CLEAN "A FEW SPOTS", which apparently were re-appearing in the carpet (Enclosure #3). The undersigned made several attempts to contact [redacted] for a re-dean of the area IN THE CARPET that [redacted] had problems with after the carpet dried one (1) day later. Due to the enormous cost of diesel fuel, we have a company policy that we will not start our journey to a customer's job site until telephonic contact is made. [redacted] contended that she could not answer her cell phone because "of her job nature." AT NO- POINT- IN- TIME DID [redacted] OVER VOICE ANY DISPLEASURE WITH THE COUCH CLEANING SERVICES RENDERED, YET, [redacted] IS DEMANDING A FULL REFUND FOR ALL SERVICES RENDERED, WHICH APPEAR TO BE DEMANDING A FULL REFUND FOR THE COUCH CLEANING, TOO. After several telephonic conversations with [redacted] it became obvious that her ([redacted]') intent was to seek a full return of money for services rendered.The undersigned did offer a return of money to [redacted] FOR THE CARPET CLEANING COST ONLY AND MAILED [redacted] A "LITIGATION WAIVER RELEASE FORM" TO BE SIGNED PRIOR TO THE REFUND BEING REMITTED TO [redacted] (Enclosure #2). [redacted] never endorsed the above "Litigation Waiver Release" that was mailed to the [redacted]' residence.In conclusion, because of the many distortions of the truth of what actually happened in the chain of events surrounding the [redacted]' job (time of arrival, refusal by technician to re-clean "a few areas" of carpet, failure of undersigned to do follow up to original complaint) AND THE FACT THAT [redacted] ACKNOWLEDGED (IN WRITTEN FORMAT) PRIOR TO THE CARPET CLEANING JOB BEING PERFORMED THAT SOME OF THE EXISTING CARPET STAINS COULD RE-APPEAR AFTER CLEANING, the undersigned should refuse any return of money whatsoever for the carpet cleaning work performed. However, the undersigned will still remit some form of refund to [redacted] for the carpet cleaning services rendered based on a percentage of the carpet cleaning work performed that [redacted] was originally not satisfied with ("A FEW SPOTS"), NOT THE ENTIRE CARPET CLEANING COSTS ON THE INVOICE ($64.95). Respectfully submitttedJim [redacted]/American Carpet Cleaning