Rouses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] this is not true, no one has sent anything to my home!!!!
I am still waiting for the coupon for a free oil change!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the gentle was rude and yelled at me, they did not do and oil change, I went straight to a place when I left their shop to get the oil change that was needed for my car, I believe I'm entitled to a free oil  change just for this guy being unprofessional 
Regards,
[redacted]

The business has indicated that the coupon can be picked up at 5965 Centennial Circle in Florence at any time.  It is ready.

Tell her to come pick up the coupon at Glenway.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]i would pick it up there, but need to know the coupon would be there, I need to know for sure that it's there 
Regards,
[redacted]

Mr. [redacted] brought his vehicle in and stated his air conditioner was not working, was blowing warm air. As is standard procedure, the technician hooked up the pressure gages to see what the Freon level looked like, to see if it were low. It was indicated that the Freon level was low, so the next step...

in process is to charge the system to proper Freon level. Now the system was blowing cold air but an electric blend door in the dash was preventing the cold air to come out proper vents. After physically checking the blend door actuator, the system started working again (which subsequently failed electrically through the heater control). We did not experience this failure after inspecting the actuator and it started working. I the technician would have experienced this, we would have called Mr. [redacted] to get authorization for further repairs. Mr. [redacted] states he wants his money refunded due to "incompetence and nonperformance". I completely disagree that either of those terms apply to this repair. The vehicle had two failures, and he is asking Glenway to pay for one of the failures. I believe that a refund is not in order.[redacted]

Hi [redacted],Hard to believe this is still going on. Glenway did purchase a gift card for $40.00 so Ms. [redacted] could go get an oil change elsewhere. We have tried to deliver to her house numerous times, never anyone home ? I would like a release signed by Ms. [redacted] to close the case.Phil Purkiser###-###-#######-###-####

I Contacted an Office in the attempt to get a free voucher for a free oil change and this company has refused to send that to me and I have waited over a year for this free voucher and that's all I want is this free voucher and the issue will be resolved. The complaint was from a year ago where the manager of this store in Florence Kentucky was very insulting towards me and told this office they would give me a free voucher. I'm looking for this company to keep their word.Free oil change voucher to take my car to get an oil change at the auto store of my choice

Review: On 10/15, I purchased four pounds of Rouses branded frozen crab legs from the seafood counter at the Mid-City New Orleans location, 400 N Carrollton Ave, and a four count of pretzel croissants. Both items were well before their sell by date. The crab legs were cooked immediately to the right temperature for the right amount of time. However, after eating one crab leg, which felt unusually dry, I tried another. This leg and all of the rest in the bags were slimy on the inside and smelled of ammonia. This is a clear sign I've been sold crab legs well beyond their prime. I then tried the croissants. The croissants were also slimy and had a strong odor (and taste) of banana. Since banana is not a typical croissant ingredient, I can only assume the product I bought was baked in a pan that had previously housed something with banana. Clearly, the pan was not properly washed. When I called and tried to speak to a manager, the customer service rep at the store refused to provide their name or put a manager on the phone. Since my entire family is now risking food poisoning, not being allowed to speak to a manager is completely unacceptable.Desired Settlement: I would like a refund for my purchases. And while I do not plan to shop at a Rouses again, the corporate office should take responsibility for the unsanitary conditions in this store.