Route 1 Chrysler Dodge Jeep Ram

Route Chrysler Dodge Jeep & Ram *** *** ***
*** ** *** June 30th, Revdex.com Whitehorse-Hamilton Square RdHamilton, NJ Revdex.com: I am writing this letter in regards to ***
*** service visit on 6/28/The Ram came into Route for a lower console latch, a 3rd brake light assembly, a recall, an oil change, and a tire rotationWe spoke with *** *** yesterday evening about the concerns that he conveyed in his statementWhile speaking with *** ***, we attempted to go over each one of his repairs with him to verify that there were no other issues with his vehicle before approaching our technicianIt appears that there was a miscommunication on the phone when *** *** ended the conversation abruptly once asked about the other repairsWe will be more than happy to help *** *** regarding his tire rotation as we are at fault for not resetting his tire pressure at the time of his visit*** ***’s service advisor Barbara spoke with *** *** this morning to extend two complimentary oil changes to him, a cost of $232.64, when he returns to have his tire pressure resetWe sincerely apologize for any inconvenience this has caused *** ***, and we hope that he will continue servicing his vehicle at Route as a valued customer Vladimir K*** Service and Parts Director *** *** * *** ***

Route Chrysler Dodge Jeep & Ram of Lawrenceville *** *** *** *** ** ***
*** ***
November 15th, Revdex.com Case #*** Dispute Amount: $ To Whom It May Concern: I am writing this letter in regards to ***
*** service that took place on 10/30/at Route Dodge Jeep & Ram of Lawrenceville NJRoute will not be reimbursing *** *** $for the diagnostic time performed on the Chrysler AspenRoute is declining this reimbursement after coming to a mutual agreement with *** *** on the cost for the engine tear down that was not covered by her aftermarket extended warranty company ***
In an effort to assist this customer, Route reached out to *** *** to lessen her total repair bill of $to $*** *** approved the diagnostic to be performed, and signed her final discounted repair bill*** *** acknowledged that Route was not at fault for her warranty company not assisting her in the engine tear down diagnostic costDue to efforts made by Route 1, *** *** agreed to remove the Revdex.com reviewPlease see the attached signed repair order for more details Sincerely, Jean Paul V*** Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***