Route 2 Hyundai

Awful talked more about tatics of another dealership that we had a approval with intending it was a lye we were told and he knew that for sure min meeting with a orrd on we were not suppose to meet with ended in a nightmareWell I only have to say even after that a loan seemed be way he wanted go but ran get a car before telling us what that large payment was Awful sad thing is they came highly recommended I put in a personal complaint with the GMAnd I plan on reporting this experience to Revdex.com

My car was one of 650,000 affected by the engine recall. I had to wait 6 weeks for my vehicle to be repaired. While it was repaired, Hyundai had an arrangement with Enterprise that it would provide a rental car as my loaner vehicle. It was a crappy, flimsy Ford Focus, but I needed a vehicle, so I accepted the loaner. What I wasn't told, was that I needed to return the rental car within 24 hours of my Hyundai being repaired. I was over by 1 day (less than 48 hours of the car being repaired). Knowing I'd be charged hundreds in rental fees for the "extra" day, I called Rt 2 Hyundai and asked that the extra day be waived. Then, I bundled my two babies up (one sick with the flu, one an infant) and drove in a snowstorm in the flimsy Focus to speak personally with the Service Manager to waive the fee.

I arrived at Rt 2 Hyundai and met with Joie [redacted] From the onset, she was argumentative, belligerent, and obstructive. She told me she "didn't have time" to listen to or help me. She claimed that she had "looked for John," (the Service Manager) and he "wasn't in today," yet later in the conversation said that "John said 'No' to extending the loaner for one more day." One statement contradicted the next, and she was lying in circles.

When it became clear I wasn't believing in or being persuaded by her lies, and I insisted upon seeing John, she summoned a man who she claimed was John. Now, this person is not on the Rt 2 Hyundai list of employees and, because of the magnitude and quantity of her earlier lies, I don't know if he actually was John, the Service Manager. This person had wind-damaged skin, was heavy-set, and had white hair.

Joie's belligerence paled in comparison to John's! I said to John, "Is there an office we can go to so we can figure this out?" John said argumentatively, "What's there to figure out?!" I was stunned anyone in a management position would speak to a customer in such a manner.

I said, "I drove through a snowstorm with two babies to return this car to avoid hundreds of dollars in rental fees."

John said, "I don't want to hear your excuses. And it's not snowing now."

At this point, I wondered if this was even an employee, or a thug that hung around the dealership. He was so aggressive in his mannerisms, I wondered if he was on drugs.

I said, "Excuse me. It was snowing at 10am. That is not how you treat a customer, with such disrespect. I have spent hundreds, if not thousands, at Rt. 2 Hyundai over the years."

John muttered to Joie, "Give her the keys and paperwork. And don't charge her for today."

Joie threw the keys at me.

And that is how I discovered that Rt 2 Hyundai had the power to waive the cost of an "extra" day on the rental fee with simply a word, and that everyone I had spoken to in the Service Department had been lying to, or evading me, all along.

I wish I could say this had been negative interaction with Rt 2 Hyundai. We leased the Sonata from another dealership in December 2010, and when the lease was up (December 2015), called Hyundai corporate to see where we needed to go to buy the car outright. Hyundai corporate told us we could buy it anywhere, so we called our nearest Hyundai dealer: Rt 2 Hyundai. The salesperson answering the phone told us to come down, it wouldn't be a problem. She gave her name. We arrived shortly thereafter and were intercepted by another salesperson who told us the saleslady we had spoken to on the phone "wasn't available now." So, we sat down with this new salesman instead. He tried repeatedly to get us to turn in the lease, and lease a new vehicle instead. We told him we weren't interested; we wanted to buy out our current lease. After wasting at least an hour, he left, claiming he'd speak with the "Sales Manager," and then came back, saying we couldn't buy out the lease at Rt 2 Hyundai after all! We stated that Hyundai corporate told us clearly we could buy out the lease anywhere. In response, the salesman said Hyundai corporate, "Must have been mistaken." It was unbelievable! We ended up driving to the original dealership, two hours away, to purchase the car instead. Later, we learned that sales staff does not make commission on customers who buy out their leases, which is why Rt 2 Hyundai refused to help: the salesman would not make any money from the transaction.

If this is how I was treated on these two occasions, how does Rt 2 Hyundai treat its other sales and service customers? How does Rt 2 Hyundai represent the Hyundai brand every day?

I have learned my lesson: I will never give my business to Rt 2 Hyundai again. And I will tell everyone I know, and write every review possible, on every platform possible, to warn others of my experience.

The dealership is not honoring the tire warranty on the new vehicle I purchased in April 2014, which only has 3678 miles on it. I was driving down a smooth road and did not hit anything and the tire pressure light came on. I had a sidewall blowout, a known manufacturing defect for this model. The car is new, purchased in mid April 2014 and only has 3678 miles on it. It was towed to Route 2 Hyundai and neither they nor the tow truck driver found any nail or other object in it, yet Route 2 Hyundai would not let me take my car home without payment and now is not refunding my money. They say another party in [redacted] ([redacted]) may or may not refund me and cannot give me any timetable for if or when I will get my money back. I have a tire warranty booklet I was given when I purchased the car that states this repair is covered as NO road hazard was involved in the brand new tire blowing out. I have spoken to numerous individuals at the dealership - service [redacted] (who on Saturday said he would have an answer for me by this afternoon but did not), [redacted] who sold me the car and hung up on me today, [redacted] the sales [redacted] who said he would call me back in twenty minutes today and four hours later still has not, and [redacted] in sales who tried to help me but was not empowered to do so. I have never in my life had to prepay for a warranty repair and wait for possible reimbursement. This is not how warranties work!Desired SettlementI want an immediate refund of the $118.12 I had to pay for the tire. Route 2 Hyundai can then seek reimbursement from their [redacted] office. The dealership is supposed to handle all warranty work for the customer - it is not my obligation to call [redacted] to get the refund processed or to front the dealership the money for repairs made under warranty.

Awful talked more about tatics of another dealership that we had a approval with intending it was a lye we were told and he knew that for sure 10 min meeting with a orrd on we were not suppose to meet with ended in a nightmare. Well I only have to say even after that a loan seemed be way he wanted go but ran get a car before telling us what that large payment was Awful sad thing is they came highly recommended. I put in a personal complaint with the GM. And I plan on reporting this experience to Revdex.com

Purchased a car on 2/12/15 was not told till after signing papers when I asked about inspection that rear brakes needed to be repaired.an appointment was set up for wed 2/18/15 did the brakes but said they didn't have title yet to 8nspect the car.its the 7th day and still no inspection or registration .wasn't told until signing that car had a collision.Desired SettlementGet the title and inspect this car or replaced it.Business Response The customer purchased the vehicle on 2/12/15 and had existing plates to transfer. His registration was completed on 2/19/15 within the seven days allowed by law. Mr. [redacted] has purchased several vehicles here. If he is not happy with his experience we would gladly take the vehicle back.

January 27, 2015AzeI purchased a Hyundai [redacted] in Sept., 2013. I traded in a 2009 Chevrolet registered in Florida, where we resided.I financed the entire transaction with a loan and a trade. The finance officer handled the entire transaction to acquire the loan, pay the sales tax and transfer the Florida plates from the Chevrolet I traded to the new Hyundai.The enclosed Motor Vehicle Purchase Agreement states [redacted] was paid to Massachusetts (line item 5)_ However, the tax was incorrectly paid to Florida by Rte. 2 Hyundai. If any vehicle is purchased in Massachusetts, the sales tax must be paid to Massachusetts.Now in 2015, we are moving back to Worcester, Massachusetts. When we went to register the Hyundai at the DMV in Worcester, they charged me the sales tax of [redacted] plus a penalty [redacted] because the sales tax was paid to the wrong state by Rte 2 Hyundai at the time of purchase_ They stated that Rte. 2 Hyundai should have paid the sales tax to Massachusetts. The Massachusetts DMV would not register the car if I did not pay_I spoke with the Mass. Dept. of Revenue (DOR) at [redacted] St. in Worcester (XXX) XXX-XXXX and the Mass. DOR in Boston (phone X-XXX XXX-XXXX). Both parties emphatically said the transaction was not done properly — the sales tax should have been paid initially to Massachusetts because the car was purchased in Massachusetts_ Because there is a reciprocity agreement between Mass and Florida, an affidavit would have been issued by Massachusetts DMV stating the sales tax was paid in Massachusetts. This affidavit would be used to avoid paying a sales tax in Florida ( only the difference would have to be paid to Florida because of different tax rates).In addition to speaking to the two DOR offices and the DMV in Massachusetts, I talked to [redacted] in the Florida DOR (X-XXX XXX-XXXX). She agreed the transaction was done improperly, and the tax should have been paid in Massachusetts She spent considerable time to find out if the tax could be refunded. It cannot be.I spoke with the Hyundai Rte. 2 financial officer. He stated that Rte 2 Hyundai did everything right and they would not do anything about it. I then spoke with the General Manager, [redacted] and explained that the three different DORs said Rte.2 Hyundai was wrong, and he stated that his people said they did everything right. I called back later, and talked to him again trying to convince him that Rte.2 Hyundai did this wrong. Again, he just stated that Rt.2 Hyundai knows what it was doing, did nothing wrong, and would not make any amends.I feel strongly that Rte. 2 Hyundai made a serious mistake.Desired SettlementI feel they owe me the Massachusetts sales tax I paid plus the penalty I incurred.Business Response When this customer purchased the vehicle from us they said they were a Florida resident. They traded a Florida registered and insured vehicle. They requested that we transfer their florida plates and registration. This is not something we normally do. We contacted a third party company for the customer and arranged for them to complete the registration on her behalf. The customer was directly involved in the registration process and it could not have been completed without her cooperation. She actually signed papers with that company to have them transfer the registration. Massachusetts and Florida we found out have a reciprocation agreement. This person knows she can file for a abatement of tax in Florida and receive a refund, contrary to her complaint. The B.B.B. has confirmed this to be true.Consumer Response Rte2Hyundai's response uses vague language and inaccuracies to beat around the bush: First, in their response, Rte2Hyundai never even discusses what the complaint is. They do not once mention that the sales tax was wrongly paid by them to Florida instead of Massachusetts. They beat around the bush by talking about the registration. Secondly, when we first learned that they had incorrectly paid the sales tax to Florida, I called them and got no satisfaction. I was told by [redacted] (the general manager) that "We did this right. We do this all the time and we know what we are doing.". That is the same response we got from the owner. Now in their response, they say "This is not something we normally do". Third, Rte2Hyundai states "The customer was directly involved in the registration process and it could not have been completed without her cooperation". What does this even mean? We never had contact with the third party, and never knew who they were until last week. The financial person offered to take care of the the loan, registration and sales tax. All I did was sign a limited power of attorney and the sales agreement so the dealer could process the whole thing. That was my total involvent in the whole process - sitting in front of the financial person. (Rte2Hyundai had the fiduciary responsiblity to excercise the power of attorney to pay the sales tax in the correct state). Rte2Hyundai put the Florida plates on the car and we drove home that day. Several weeks later, after two phone calls, we got the Florida registration. Fourth, Rte2Hyundai states "she actually signed papers with that company to have them transfer the registration". That statement really gets to me. It infers that I dealt with the third party, which is totally false. The only person I dealt with on the transaction was the financial officer. Fifth, yes, there is a reciprosity agreement between Florida and Massachusetts. Here is how it works. The card dealer should have paid the sales tax in Massachusetts. Massachusetts would have given them proof that the sales tax was paid. Then, the dealer could have shown the state of Florida that it was paid. If more was due to Florida (in this case 1/2 %), that would have to be paid. That is how reciprosity works, by paying the sales tax to the state where the vehicle was purchased. The dealer, who signed the check to Florida did not do it that way, so there is no guarantee that I can receive a refund now. Rte2 Hyundai states "this person knows she can file for a abatement of tax in Florida and receive a refund". I do not know if I can get a refund. We talked to the Dept of Revenue in Florida and submitted a form for a rebate. We were not able to file before this because the Florida DOR said only the person who wrote the check to pay the sales tax could file for a refund. (I did not know if that was Rte2Hyundai or the third party). As it turned out, Rte2Hyundai had to file for the rebate, since they wrote the check to pay the sales tax. I was only able to file because I asked Rt2Hyundai whose check was used to pay the tax. They said it was theirs. I emailed them and they returned to me a signed Assignment Of Rights to Refund Of Sales Tax. That finally gave me the ability to file for an abatement, which I did on March 13. However, there is no guarantee that filing for the refund will result in me getting a refund. Finally, they say "the Revdex.com has confirmed this to be true". The Revdex.com did not know that the check to pay the sales tax was written by Rte2 Hyundai and not me. They could not have possibly been told that there is a guarantee that the sales tax would be refunded. I assume the Revdex.com did not have all the information when they spoke to Florida. The bottom line is that Rte2Hyundai paid the tax to the wrong state. So it ended up costing me [redacted] that was paid to Florida by Rte2Hyundai, [redacted] sales tax plus a [redacted] penalty to Massachusetts. I feel it is time for Rt2Hyundai to own up to their mistake and make full restitution.Final Business Response I have not been been inaccurate. I have not attempted to be vague or beat around the bush. I have attempted to be civil and not continue this back and forth. However according to the rules of the B.B.B. I must once again respond to your at best inaccurate complaints and at worst I would prefer not to say. I will reply to your numbered comments the same way.1. I do not mention the sales tax was wrongly paid by us to Florida instead of Massachusetts because we paid the tax to where you requested us to pay it. If you had requested us to pay Massachusetts sales tax we would have done that. The tax money was yours we sent it where you wanted it sent. Your complaint is that we should have paid sales tax to Massachusetts. We are not obligated to collect or pay sales tax in the state Of Massachusetts. Tax on motor vehicles is paid at the D.M.V. We offer our customers the service of handling on their behalf the registration process at the Massachusetts D.M.V. Many people use this service and many choose to go to the registry and pay the tax and get plates themselves. You requested that we register your car in Florida, not something we normally do but we were trying to please a new customer. So we found a company that could complete your request. We informed you of documentation you would need to provide, a Florida insurance card, Florida registration of your trade in. You also signed power of attorney forms allowing the company to act on your behalf paying tax and registering your car in Florida. This was all done at your request. You were fully aware of what was happening and called complaining during the process that it was taking to long.2. When you decided to become a Massachusetts resident again you contacted the D.M.V. In Massachusetts and found out you needed to pay sales tax again. You also found out that you would not have to pay the tax if you had a form saying the vehicle was delivered to you out of state. You called the dealership in in November/December 2014 asking us to fill out and sign this form on your behalf. We naturally refused because it was not true. You made no accusations about the tax being improperly paid at that time. You were however rude and demeaning to the manager who declined to falsely fill out your form. These are some of the details I left out of my original response to you. I guess this may have made me seem vague. 3. I think I covered how you were involved in the registration process in response #1. The limited power of attorney you signed gave a company the right to use your signature to register a car in Florida. It did not give Rte. 2 Hyundai the right to do anything. It certainly did not give us fiduciary responsibility to pay tax in Massachusetts. Finally yes we know you made two phone calls complaining about the length of time it took for the company to complete the process on your behalf.4. You did actually sign a power of attorney for a company to pay tax and register a car on your behalf in Florida. You were fully aware of that when you signed the papers. you were involved in the process.5. Your explanation of the reciprocation agreement is not accurate. You state "the dealer should have paid the tax in Massachusetts" Dealers are not required to charge and collect tax. It is different than going to a store where they ring tax in as part of your purchase. In layman's terms it has been explained to me that the D.M.V. collects tax from the consumer at the registry so people don't avoid paying the tax by purchasing cars in N.H. where there is no sales tax. Massachusetts always figures out a way to collect tax money.It is unfortunate that Massachusetts charged you sales tax again after they knew you had already paid it in Florida. When I said "the B.B.B. confirmed this to be true" I was talking about the fact that the woman at the Florida D.M.V. that you suggested that I call had said you were entitled to a abatement from Florida. I asked the B.B.B. to confirm that the Florida D.M.V. said that, which they did confirm you could file for a refund from Florida. We did as you requested when you purchased the car. we are owning up to that.Final Consumer Response I only dealt with the financial person at Rte 2 Hyundai about registering the auto, not the gerneral manager, who wrote the last response to my complaint. His information is second hand. I know what I said, and I never, ever said to pay the sales tax in Florida. Registration and sales tax are two completely different issues, and Rte2Hyundai keeps lumping them together. I asked to transfer the registration from my trade-in to the new car, period. I never said to pay the sales tax in Florida. The Massachusetts Dept. of Motor Vehicles and the Massachussets Dept. of Revenue both said Rte.2 Hyundai did it wrong. (Why else would Massachusetts fine me [redacted] The Florida Dept. of Motor Vehicles and the Florida Dept. of Revenue both said Rte2 Hyundai did it wrong. The check that paid the sales tax to Florida was a Rte.2 Hyundai check, according to the state of Florida. Rte.2 Hyundai paid this through a third party, who I never had any dealings with whatsoever. I signed the limited power of attorney to have the process completed, fully trusting that Rt.2 Hyundai would do it properly, whether they used a third party or not. My explanation of the reciprocity agreement between Mass. and Florida is correct. I only called Rte.2 Hyundai about the out of state delivery form at the suggestion of the Mass DMV. When I was told that that would be fraudulent, I immediately agreed that it would not be in our best interest to do that. As far as as my acting rudely, I never used any abusive language. I was upset that I had to pay [redacted] additional to Mass., and I was getting absolutely no cooperation from the dealer. [redacted]

Awful talked more about tatics of another dealership that we had a approval with intending it was a lye we were told and he knew that for sure 10 min meeting with a orrd on we were not suppose to meet with ended in a nightmare. Well I only have to say even after that a loan seemed be way he wanted go but ran get a car before telling us what that large payment was Awful sad thing is they came highly recommended. I put in a personal complaint with the GM. And I plan on reporting this experience to Revdex.com

Purchased a car on 2/12/15 was not told till after signing papers when I asked about inspection that rear brakes needed to be repaired.an appointment was set up for wed 2/18/15 did the brakes but said they didn't have title yet to 8nspect the car.its the 7th day and still no inspection or registration .wasn't told until signing that car had a collision.Desired SettlementGet the title and inspect this car or replaced it.Business Response The customer purchased the vehicle on 2/12/15 and had existing plates to transfer. His registration was completed on 2/19/15 within the seven days allowed by law. Mr. [redacted] has purchased several vehicles here. If he is not happy with his experience we would gladly take the vehicle back.

The dealership is not honoring the tire warranty on the new vehicle I purchased in April 2014, which only has 3678 miles on it. I was driving down a smooth road and did not hit anything and the tire pressure light came on. I had a sidewall blowout, a known manufacturing defect for this model. The car is new, purchased in mid April 2014 and only has 3678 miles on it. It was towed to Route 2 Hyundai and neither they nor the tow truck driver found any nail or other object in it, yet Route 2 Hyundai would not let me take my car home without payment and now is not refunding my money. They say another party in [redacted] ([redacted]) may or may not refund me and cannot give me any timetable for if or when I will get my money back. I have a tire warranty booklet I was given when I purchased the car that states this repair is covered as NO road hazard was involved in the brand new tire blowing out. I have spoken to numerous individuals at the dealership - service [redacted] (who on Saturday said he would have an answer for me by this afternoon but did not), [redacted] who sold me the car and hung up on me today, [redacted] the sales [redacted] who said he would call me back in twenty minutes today and four hours later still has not, and [redacted] in sales who tried to help me but was not empowered to do so. I have never in my life had to prepay for a warranty repair and wait for possible reimbursement. This is not how warranties work!Desired SettlementI want an immediate refund of the $118.12 I had to pay for the tire. Route 2 Hyundai can then seek reimbursement from their [redacted] office. The dealership is supposed to handle all warranty work for the customer - it is not my obligation to call [redacted] to get the refund processed or to front the dealership the money for repairs made under warranty.

I purchased a defective car from Route 2 Hyundai and they refuse to return my money. I purchased a 2009 Honda Civic on July 6 2013 for Route Hyundai with a $1500 down payment. Right after purchasing this car it had a service engine light come on and started making a noise. I brought the car in to be serviced on July 9 2013. I was told my car was fixed and that is was just a heat shield. Unfortunately my car continued to make the noise. I then brought the car in again for this issue on July 18th. I was then told again that it was just the heat shield and it was fixed. The car continued to make the same noise. I then brought the car in for the third time for the exact same issue. At this time I informed [redacted] that I was not happy with the car that it was unreliable and defective and I wanted my money back. He spoke with his [redacted] who then informed me that I would have to go through the state to get my money back or trade for another car. At that time I agreed to look at their other used cars and see if I could find something else. I then found a 2011 Hyundai Elantra and agreed to see how much my monthly payments would be after test driving it. The car was being sold at $15,179 but then I was informed that the payments would be $287 a month for 75 months which was $77 more than the Honda Civic. I questioned this because the math did not add up that at $15,179 at a 3% interest rate my payment would be $287 a month. I was told it was because of taxes and fees which I still questioned because that would be over $5,000 in taxes and fees. I was still told that is what the payments would be. The [redacted] came over and told me that they were paying off my car loan ONLY at the trade in value and that the difference was being added to my loan. No one informed me of this until I questioned it many times. I was very upset and told them I wanted my money back and I was told to go through the state. I stated the Lemon Law for Used Cars is that if you have to bring a car back 3 times for the same issue within the warranty period that they HAD to return my money. And if then they refused then I would have to go to court and asked them if they were refusing and they said yes. I was given a defective car, was willing to keep my business there and they then tried to sneak in just the trade in value of the defective car instead of returning my $1500 down payment and taking care of the car loan. Desired SettlementI would like my down payment of $1500 back in full and my auto loan paid off. I was willing to exchange for another car but then they tried to be sneaky and screw me over. Business' Initial Response The customer purchased a preowned Honda civic. The vehicle was safety checked by us prior to purchase. It also passed the state inspection after the customer purchased it. The vehicle has never broken down at any time and has no safety or mechanical issues. There was a maintenance engine light that came on. This is a light that Honda puts in their cars that comes on at a certain predetermined mileage. They do this to direct the customer back to the Honda dealer for scheduled maintenance. We reset the light for the customer at no charge and checked on a intermittent noise described as coming from under the vehicle. At that time they adjusted a exhaust heat shield. These concerns are not covered under the lemon law but in the interest of a happy customer we addressed the issues. A few days later she came in and stated there was still a intermittent noise. We checked the vehicle again and could find nothing wrong. We readjusted the heat shield hoping that would address her concern. At this time she had told service employees she did not want the car and should have purchased the other vehicle she had looked at here. She came in a few days later and told the salesman she did not want the car. She stated it was a lemon and wanted to return it for the other car she had looked at originally. We explained there was nothing wrong with the car and it was not a lemon. We offered to trade the vehicle back in against the Elantra. No one "screwed her" as she is stating. We directed her to the state because the lemon law protects the consumer from unsafe vehicles and it protects the dealers from unreasonable consumers. We have tried to please this customer even though she is filing complaints with no justification. We would be happy to help her with any reasonable request she has in the future.

horrible customer service and bad advice and horrible sales and false infoit all started when I got a message outside the dealership from a sales person named adam cause I was interested in a new car, I didnt like my leased hyundai coupe cause of too many issues going on with my credit and my car and then when I arrived with my boyfriend I had sat down with the sales person adam and he laid it all out smoothly, this is what has happened at every dealership I have been too and it really bothers me.They go to talk to finance then when they come back over they come over with this excuse that I can only afford a [redacted] box, and then they all tell me that I need to have my car repossessed and that I can never afford the payments and then they have had other people with XXX-XXX credit scores come in and they get approved 0 down with bad credit no proof of income or nothing and then they drive off with like a XXX-XXX dollar car payment which completely makes no sense to me at all.....Desired Settlementwould like my credit fixed and or a deal worked out to get myself into a car, if not any inquiries to be removed from my record and a big appology and I feel like me and my boyfriend were talked about there and made fun of or harassedBusiness Response We have investigated this complaint. The only reference we have to this consumer is from February 7th, 2014. He inquired about a sonata hybrid and was currently in a lease that he got from another dealer. He makes reference about having derogatory credit and that we should fix it. This is a confusing complaint because it came in November 2014. We never sold or leased him a car so we don't understand what we have to do with him having bad credit and if he felt that he was "made fun of or harassed" of as he puts it why did it take nine months for him to complain. I'm not sure we are even the correct dealership he is referring to.

I purchased a defective car from Route 2 Hyundai and they refuse to return my money. I purchased a 2009 Honda Civic on July 6 2013 for Route Hyundai with a $1500 down payment. Right after purchasing this car it had a service engine light come on and started making a noise. I brought the car in to be serviced on July 9 2013. I was told my car was fixed and that is was just a heat shield. Unfortunately my car continued to make the noise. I then brought the car in again for this issue on July 18th. I was then told again that it was just the heat shield and it was fixed. The car continued to make the same noise. I then brought the car in for the third time for the exact same issue. At this time I informed [redacted] that I was not happy with the car that it was unreliable and defective and I wanted my money back. He spoke with his [redacted] who then informed me that I would have to go through the state to get my money back or trade for another car. At that time I agreed to look at their other used cars and see if I could find something else. I then found a 2011 Hyundai Elantra and agreed to see how much my monthly payments would be after test driving it. The car was being sold at $15,179 but then I was informed that the payments would be $287 a month for 75 months which was $77 more than the Honda Civic. I questioned this because the math did not add up that at $15,179 at a 3% interest rate my payment would be $287 a month. I was told it was because of taxes and fees which I still questioned because that would be over $5,000 in taxes and fees. I was still told that is what the payments would be. The [redacted] came over and told me that they were paying off my car loan ONLY at the trade in value and that the difference was being added to my loan. No one informed me of this until I questioned it many times. I was very upset and told them I wanted my money back and I was told to go through the state. I stated the Lemon Law for Used Cars is that if you have to bring a car back 3 times for the same issue within the warranty period that they HAD to return my money. And if then they refused then I would have to go to court and asked them if they were refusing and they said yes. I was given a defective car, was willing to keep my business there and they then tried to sneak in just the trade in value of the defective car instead of returning my $1500 down payment and taking care of the car loan. Desired SettlementI would like my down payment of $1500 back in full and my auto loan paid off. I was willing to exchange for another car but then they tried to be sneaky and screw me over. Business' Initial Response The customer purchased a preowned Honda civic. The vehicle was safety checked by us prior to purchase. It also passed the state inspection after the customer purchased it. The vehicle has never broken down at any time and has no safety or mechanical issues. There was a maintenance engine light that came on. This is a light that Honda puts in their cars that comes on at a certain predetermined mileage. They do this to direct the customer back to the Honda dealer for scheduled maintenance. We reset the light for the customer at no charge and checked on a intermittent noise described as coming from under the vehicle. At that time they adjusted a exhaust heat shield. These concerns are not covered under the lemon law but in the interest of a happy customer we addressed the issues. A few days later she came in and stated there was still a intermittent noise. We checked the vehicle again and could find nothing wrong. We readjusted the heat shield hoping that would address her concern. At this time she had told service employees she did not want the car and should have purchased the other vehicle she had looked at here. She came in a few days later and told the salesman she did not want the car. She stated it was a lemon and wanted to return it for the other car she had looked at originally. We explained there was nothing wrong with the car and it was not a lemon. We offered to trade the vehicle back in against the Elantra. No one "screwed her" as she is stating. We directed her to the state because the lemon law protects the consumer from unsafe vehicles and it protects the dealers from unreasonable consumers. We have tried to please this customer even though she is filing complaints with no justification. We would be happy to help her with any reasonable request she has in the future.

I bought a new 2014 [redacted] in[redacted] 2014 My car has been in and out of the service dept numerous times never fixed my car was stolen off their lot A clapping noise coming from back I purchase car in [redacted] still isnt fix as of [redacted]Desired SettlementAfter all of this they had my contact [redacted] the manufacturer to fix the problem my car was stolen nothing was done about that damage my car recieved anything . I want the dealership to purchase my carBusiness Response We care very deeply for our customersand we were trying to explain the procedure Ms. [redacted] would need to take according to [redacted] law for her claim to go forward. She has not wanted the car for some time and feels there is a intermittent noise that entitles her to a refund from the manufacturer. Lemon law claims are filed against the manufacturer not the dealer. We want her to be happy with her purchase from us and if she is entitled to another vehicle we will be happy to help her with that process.

horrible customer service and bad advice and horrible sales and false infoit all started when I got a message outside the dealership from a sales person named adam cause I was interested in a new car, I didnt like my leased hyundai coupe cause of too many issues going on with my credit and my car and then when I arrived with my boyfriend I had sat down with the sales person adam and he laid it all out smoothly, this is what has happened at every dealership I have been too and it really bothers me.They go to talk to finance then when they come back over they come over with this excuse that I can only afford a [redacted] box, and then they all tell me that I need to have my car repossessed and that I can never afford the payments and then they have had other people with XXX-XXX credit scores come in and they get approved 0 down with bad credit no proof of income or nothing and then they drive off with like a XXX-XXX dollar car payment which completely makes no sense to me at all.....Desired Settlementwould like my credit fixed and or a deal worked out to get myself into a car, if not any inquiries to be removed from my record and a big appology and I feel like me and my boyfriend were talked about there and made fun of or harassedBusiness Response We have investigated this complaint. The only reference we have to this consumer is from February 7th, 2014. He inquired about a sonata hybrid and was currently in a lease that he got from another dealer. He makes reference about having derogatory credit and that we should fix it. This is a confusing complaint because it came in November 2014. We never sold or leased him a car so we don't understand what we have to do with him having bad credit and if he felt that he was "made fun of or harassed" of as he puts it why did it take nine months for him to complain. I'm not sure we are even the correct dealership he is referring to.

January 27, 2015AzeI purchased a Hyundai [redacted] in Sept., 2013. I traded in a 2009 Chevrolet registered in Florida, where we resided.I financed the entire transaction with a loan and a trade. The finance officer handled the entire transaction to acquire the loan, pay the sales tax and transfer the Florida plates from the Chevrolet I traded to the new Hyundai.The enclosed Motor Vehicle Purchase Agreement states [redacted] was paid to Massachusetts (line item 5)_ However, the tax was incorrectly paid to Florida by Rte. 2 Hyundai. If any vehicle is purchased in Massachusetts, the sales tax must be paid to Massachusetts.Now in 2015, we are moving back to Worcester, Massachusetts. When we went to register the Hyundai at the DMV in Worcester, they charged me the sales tax of [redacted] plus a penalty [redacted] because the sales tax was paid to the wrong state by Rte 2 Hyundai at the time of purchase_ They stated that Rte. 2 Hyundai should have paid the sales tax to Massachusetts. The Massachusetts DMV would not register the car if I did not pay_I spoke with the Mass. Dept. of Revenue (DOR) at [redacted] St. in Worcester (XXX) XXX-XXXX and the Mass. DOR in Boston (phone X-XXX XXX-XXXX). Both parties emphatically said the transaction was not done properly — the sales tax should have been paid initially to Massachusetts because the car was purchased in Massachusetts_ Because there is a reciprocity agreement between Mass and Florida, an affidavit would have been issued by Massachusetts DMV stating the sales tax was paid in Massachusetts. This affidavit would be used to avoid paying a sales tax in Florida ( only the difference would have to be paid to Florida because of different tax rates).In addition to speaking to the two DOR offices and the DMV in Massachusetts, I talked to [redacted] in the Florida DOR (X-XXX XXX-XXXX). She agreed the transaction was done improperly, and the tax should have been paid in Massachusetts She spent considerable time to find out if the tax could be refunded. It cannot be.I spoke with the Hyundai Rte. 2 financial officer. He stated that Rte 2 Hyundai did everything right and they would not do anything about it. I then spoke with the General Manager, [redacted] and explained that the three different DORs said Rte.2 Hyundai was wrong, and he stated that his people said they did everything right. I called back later, and talked to him again trying to convince him that Rte.2 Hyundai did this wrong. Again, he just stated that Rt.2 Hyundai knows what it was doing, did nothing wrong, and would not make any amends.I feel strongly that Rte. 2 Hyundai made a serious mistake.Desired SettlementI feel they owe me the Massachusetts sales tax I paid plus the penalty I incurred.Business Response When this customer purchased the vehicle from us they said they were a Florida resident. They traded a Florida registered and insured vehicle. They requested that we transfer their florida plates and registration. This is not something we normally do. We contacted a third party company for the customer and arranged for them to complete the registration on her behalf. The customer was directly involved in the registration process and it could not have been completed without her cooperation. She actually signed papers with that company to have them transfer the registration. Massachusetts and Florida we found out have a reciprocation agreement. This person knows she can file for a abatement of tax in Florida and receive a refund, contrary to her complaint. The B.B.B. has confirmed this to be true.Consumer Response Rte2Hyundai's response uses vague language and inaccuracies to beat around the bush: First, in their response, Rte2Hyundai never even discusses what the complaint is. They do not once mention that the sales tax was wrongly paid by them to Florida instead of Massachusetts. They beat around the bush by talking about the registration. Secondly, when we first learned that they had incorrectly paid the sales tax to Florida, I called them and got no satisfaction. I was told by [redacted] (the general manager) that "We did this right. We do this all the time and we know what we are doing.". That is the same response we got from the owner. Now in their response, they say "This is not something we normally do". Third, Rte2Hyundai states "The customer was directly involved in the registration process and it could not have been completed without her cooperation". What does this even mean? We never had contact with the third party, and never knew who they were until last week. The financial person offered to take care of the the loan, registration and sales tax. All I did was sign a limited power of attorney and the sales agreement so the dealer could process the whole thing. That was my total involvent in the whole process - sitting in front of the financial person. (Rte2Hyundai had the fiduciary responsiblity to excercise the power of attorney to pay the sales tax in the correct state). Rte2Hyundai put the Florida plates on the car and we drove home that day. Several weeks later, after two phone calls, we got the Florida registration. Fourth, Rte2Hyundai states "she actually signed papers with that company to have them transfer the registration". That statement really gets to me. It infers that I dealt with the third party, which is totally false. The only person I dealt with on the transaction was the financial officer. Fifth, yes, there is a reciprosity agreement between Florida and Massachusetts. Here is how it works. The card dealer should have paid the sales tax in Massachusetts. Massachusetts would have given them proof that the sales tax was paid. Then, the dealer could have shown the state of Florida that it was paid. If more was due to Florida (in this case 1/2 %), that would have to be paid. That is how reciprosity works, by paying the sales tax to the state where the vehicle was purchased. The dealer, who signed the check to Florida did not do it that way, so there is no guarantee that I can receive a refund now. Rte2 Hyundai states "this person knows she can file for a abatement of tax in Florida and receive a refund". I do not know if I can get a refund. We talked to the Dept of Revenue in Florida and submitted a form for a rebate. We were not able to file before this because the Florida DOR said only the person who wrote the check to pay the sales tax could file for a refund. (I did not know if that was Rte2Hyundai or the third party). As it turned out, Rte2Hyundai had to file for the rebate, since they wrote the check to pay the sales tax. I was only able to file because I asked Rt2Hyundai whose check was used to pay the tax. They said it was theirs. I emailed them and they returned to me a signed Assignment Of Rights to Refund Of Sales Tax. That finally gave me the ability to file for an abatement, which I did on March 13. However, there is no guarantee that filing for the refund will result in me getting a refund. Finally, they say "the Revdex.com has confirmed this to be true". The Revdex.com did not know that the check to pay the sales tax was written by Rte2 Hyundai and not me. They could not have possibly been told that there is a guarantee that the sales tax would be refunded. I assume the Revdex.com did not have all the information when they spoke to Florida. The bottom line is that Rte2Hyundai paid the tax to the wrong state. So it ended up costing me [redacted] that was paid to Florida by Rte2Hyundai, [redacted] sales tax plus a [redacted] penalty to Massachusetts. I feel it is time for Rt2Hyundai to own up to their mistake and make full restitution.Final Business Response I have not been been inaccurate. I have not attempted to be vague or beat around the bush. I have attempted to be civil and not continue this back and forth. However according to the rules of the B.B.B. I must once again respond to your at best inaccurate complaints and at worst I would prefer not to say. I will reply to your numbered comments the same way.1. I do not mention the sales tax was wrongly paid by us to Florida instead of Massachusetts because we paid the tax to where you requested us to pay it. If you had requested us to pay Massachusetts sales tax we would have done that. The tax money was yours we sent it where you wanted it sent. Your complaint is that we should have paid sales tax to Massachusetts. We are not obligated to collect or pay sales tax in the state Of Massachusetts. Tax on motor vehicles is paid at the D.M.V. We offer our customers the service of handling on their behalf the registration process at the Massachusetts D.M.V. Many people use this service and many choose to go to the registry and pay the tax and get plates themselves. You requested that we register your car in Florida, not something we normally do but we were trying to please a new customer. So we found a company that could complete your request. We informed you of documentation you would need to provide, a Florida insurance card, Florida registration of your trade in. You also signed power of attorney forms allowing the company to act on your behalf paying tax and registering your car in Florida. This was all done at your request. You were fully aware of what was happening and called complaining during the process that it was taking to long.2. When you decided to become a Massachusetts resident again you contacted the D.M.V. In Massachusetts and found out you needed to pay sales tax again. You also found out that you would not have to pay the tax if you had a form saying the vehicle was delivered to you out of state. You called the dealership in in November/December 2014 asking us to fill out and sign this form on your behalf. We naturally refused because it was not true. You made no accusations about the tax being improperly paid at that time. You were however rude and demeaning to the manager who declined to falsely fill out your form. These are some of the details I left out of my original response to you. I guess this may have made me seem vague. 3. I think I covered how you were involved in the registration process in response #1. The limited power of attorney you signed gave a company the right to use your signature to register a car in Florida. It did not give Rte. 2 Hyundai the right to do anything. It certainly did not give us fiduciary responsibility to pay tax in Massachusetts. Finally yes we know you made two phone calls complaining about the length of time it took for the company to complete the process on your behalf.4. You did actually sign a power of attorney for a company to pay tax and register a car on your behalf in Florida. You were fully aware of that when you signed the papers. you were involved in the process.5. Your explanation of the reciprocation agreement is not accurate. You state "the dealer should have paid the tax in Massachusetts" Dealers are not required to charge and collect tax. It is different than going to a store where they ring tax in as part of your purchase. In layman's terms it has been explained to me that the D.M.V. collects tax from the consumer at the registry so people don't avoid paying the tax by purchasing cars in N.H. where there is no sales tax. Massachusetts always figures out a way to collect tax money.It is unfortunate that Massachusetts charged you sales tax again after they knew you had already paid it in Florida. When I said "the B.B.B. confirmed this to be true" I was talking about the fact that the woman at the Florida D.M.V. that you suggested that I call had said you were entitled to a abatement from Florida. I asked the B.B.B. to confirm that the Florida D.M.V. said that, which they did confirm you could file for a refund from Florida. We did as you requested when you purchased the car. we are owning up to that.Final Consumer Response I only dealt with the financial person at Rte 2 Hyundai about registering the auto, not the gerneral manager, who wrote the last response to my complaint. His information is second hand. I know what I said, and I never, ever said to pay the sales tax in Florida. Registration and sales tax are two completely different issues, and Rte2Hyundai keeps lumping them together. I asked to transfer the registration from my trade-in to the new car, period. I never said to pay the sales tax in Florida. The Massachusetts Dept. of Motor Vehicles and the Massachussets Dept. of Revenue both said Rte.2 Hyundai did it wrong. (Why else would Massachusetts fine me [redacted] The Florida Dept. of Motor Vehicles and the Florida Dept. of Revenue both said Rte2 Hyundai did it wrong. The check that paid the sales tax to Florida was a Rte.2 Hyundai check, according to the state of Florida. Rte.2 Hyundai paid this through a third party, who I never had any dealings with whatsoever. I signed the limited power of attorney to have the process completed, fully trusting that Rt.2 Hyundai would do it properly, whether they used a third party or not. My explanation of the reciprocity agreement between Mass. and Florida is correct. I only called Rte.2 Hyundai about the out of state delivery form at the suggestion of the Mass DMV. When I was told that that would be fraudulent, I immediately agreed that it would not be in our best interest to do that. As far as as my acting rudely, I never used any abusive language. I was upset that I had to pay [redacted] additional to Mass., and I was getting absolutely no cooperation from the dealer. [redacted]

I bought a new 2014 [redacted] in[redacted] 2014 My car has been in and out of the service dept numerous times never fixed my car was stolen off their lot A clapping noise coming from back I purchase car in [redacted] still isnt fix as of [redacted]Desired SettlementAfter all of this they had my contact [redacted] the manufacturer to fix the problem my car was stolen nothing was done about that damage my car recieved anything . I want the dealership to purchase my carBusiness Response We care very deeply for our customersand we were trying to explain the procedure Ms. [redacted] would need to take according to [redacted] law for her claim to go forward. She has not wanted the car for some time and feels there is a intermittent noise that entitles her to a refund from the manufacturer. Lemon law claims are filed against the manufacturer not the dealer. We want her to be happy with her purchase from us and if she is entitled to another vehicle we will be happy to help her with that process.

On [redacted] 2015, we received a flyer in the mail from RTE 2 Hyundai offering a 2015 [redacted] for [redacted] On [redacted] I called RTE 2 Hyundai and spoke to Adam who said he had 15 [redacted] to sell at that price. I told him we would be in on [redacted] to talk to him about the car.On [redacted] we arrived at RTE 2 Hyundai and was told that [redacted] had a planned day off. We talked to two other salespeople about the [redacted] Some of the people at the dealership seemed to know about the sale on [redacted] but not all of them. We were asked if we were either a college graduate or in the military. We said no. After taking an [redacted] out for a test drive we were willing to buy the car that day.We started to talk price for the [redacted] but it was obvious that they were not going to sell us the car for the [redacted] price in the flyer. I asked again about why we weren't getting [redacted] in the flyer and they asked if we brought the flyer with us. We said no.We then left the dealership.It seemed to us that they should know what promotions their dealership is running at any given time and we should not have to bring proof of their own promotions to show them.On [redacted] we sent them a copy of the flyer with a brief note and we did not hear back from them. On [redacted] I emailed the [redacted] and heard back from them that day. Although they could not intervene on our behalf, they would contact RTE Hyundai about our email. We still have not heard back from RTE 2 Hyundai.Desired SettlementWe would like the matter resolved by purchasing the 2015 [redacted] at the advertised price of [redacted]Business Response We advertise for the purpose of selling cars. We have never said we would not sell a advertised car at a advertised price. We do it all the time. We would love to sell one to you. That ad was from the month of [redacted] But we will honor it for you. It seems from your complaint that your saying you don't qualify for the manufacturer's military or college graduate rebate. That's ok not everyone qualifies for every rebate those rebates would simply be added back to the advertised price of the advertised car. Please let us know when you would like to come in.Consumer Response Hi,We went to the dealer and have agreed to purchase the car. We have financing and hope to get the car this weekend but as of now we have not.Sorry for not getting back to you sooner but I thought we had until tomorrow to do so.Thanks for your help!!Regards,[redacted]Final Consumer Response