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Route 3A Motors, Inc.

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Reviews Route 3A Motors, Inc.

Route 3A Motors, Inc. Reviews (8)

***h 26, 2018*** * *** *** *** ** *** **
*** ** ***Dear ***,Thank you for sharing your experience with us. We know it can be frustrating when a bill
payment check does not arrive as intended. We want you to know, at Kitsap Credit Union we post all payments received within hours. It sounds like the bill payment check from your bank may not have been delivered on the date you intended, and the situation was further complicated when it was delivered after you already made a payment with us.We had previously received your request to refund your extra payment and that request was honored. Our customer service department removed the extra payment from your loan on ***h 21st and it was returned to you at that time. While we understand the experience was frustrating to you, we wish to assure you that was never our intent.We would welcome an opportunity to have additional conversation with you, should you desire.Thank you,Kitsap Credit Union

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All of this is untrue.For example: I never said that I will be out on vacation until January I told him I will be out on Vacation until January I never requested the use of a refurbish computer, when I in advance knew that a refurbish computer would not work (the jaguar dealer told me that before me bringing the car to Vals)So when ***, Val's service manager suggested me to use a refurbished computer, I told him: The jaguar dealer said that a used computer is not going to work, but he said "that is not true, it will work", so I said: Ok, you are the expert, let's give it a try.
Regards,
*** ***

Dear Ms***, Thank you for taking the time to speak with me regarding the refinance of your homeI would like to again apologize for the delay that you have experiencedPrior to receiving the letter from the Revdex.com, our Real Estate Operations Manager, Vicki W***, had reached out to resolve your concernAs promised, your loan is scheduled to close on January 4, at the rate provided to you in September Ms***, I am delighted that we were able to resolve this concern to your satisfactionPlease do not hesitate to contact me at (360) 662-should you require additional assistanceYour membership at Kitsap Credit Union is very important to us and we look forward to continuing to serve you in the future

Thank you for forwarding Mr***'s concern. We will forward the response within the day time period

November 29, 2017*** *** *** *** ** *
*** ** ***Dear ***,Thank you for sharing your experience with usFirst, we wish to express our sympathy for the accidentyou were in as well as any perceived harassment you've experiencedWe would never want a memberto feel the way you
have describedRather, our desire is to address every member with transparencyand respect, while also upholding the fiduciary responsibility we have to protect the collective assets ofthis member-owned cooperative, including ensuring loans granted in good faith are paid back.There are a number of details that have been left out of your account herein that we are not free todisclose out of respect for your privacy and confidentialityHowever, we do believe that we haveworked diligently with you for the past several months in effort to resolve this situation amiablyAndwhile we understand the experience was frustrating and even painful for you, we wish to assure youthat was never our intent.We would welcome an opportunity to have additional conversation with you, should you desire.Anthony B***Senior Vice President/ C.L.O

Complaint: [redacted]I am rejecting this response because: Sincerely,[redacted]

Complaint Revdex.com Case #[redacted] The vehicle had an electrical problem when it arrived. Sometimes it would start, and other times not. The vehicle battery was discharging. We had to solve the battery discharge problem first. The customer had told us many people before us had tried to solve his problem....

(Both professional and friends) The Alternator had been replaced before it arrived at our shop. After several pin point tests we found the ECM (Engine Control Module) to have a faulty diode internally. The ECM will need to be replaced and reprogrammed. The New ECM is only available from the vehicle manufacturer, and is very expensive. Per customer request we attempted to use a remanufactured ECM unit. We had to order it. At this point we loaned this customer a vehicle to drive at no cost to him. We told him we had no idea how long it would take on the remanufactured unit. That Remanufactured ECM took over a week to arrive. Then we attempted to program it without success and took it to the dealership. They also attempted without success. They informed us this remanufactured unit could not be used, and otherwise a programming obstacle still remains; The Passive anti-theft (PATS) system failed to accept software integration. For reasons: (A)- Jaguar software programming only accepts new ECMS to eliminate vehicle, and or parts theft. And (B)- Successful programming requires the presence of 2 functional vehicle keys, and key remotes. Unfortunately, the customer only provided our facility with 1 operational key, and took nearly another week to produce a second key, and 3 remotes (non-functional upon arrival). Our facility informed the customer of the difficulties we were experiencing. At that time he brought in a deposit for the purchase of a new ECM. We then ordered it from the dealership. The customer told us he was going out of the country for the holidays and would not return until 01/25/2018. We received the new module from [redacted] of [redacted] on 01/09/2018. We then installed it into the vehicle and programmed it. Still the PATS system would not properly integrate. Per customer request the vehicle was transported to the dealership and again had to wait to fit into their schedule all the while the customer still has the loaned vehicle while we are trying to solve this problem. The dealership, after several attempts finally got all modules and keys programmed on the late afternoon of 02/06/2018. We picked the vehicle up as the dealership opened on 02/ 07/2018. At this point the customer was contacted and he picked up the vehicle. Throughout the duration of the vehicle repair / service our facility made every attempt to contact the customer to keep him informed of the steps we were taking toward successful completion.  As of the yesterday, the customer’s vehicle is back in his possession, and the loaner vehicle has returned to our facility.   Please feel free to contact me on this matter [redacted] Val Nakdimen

Dear Ms. [redacted], Thank you for taking the time to speak with me regarding the refinance of your home. I would like to again apologize for the delay that you have experienced. Prior to receiving the letter from the Revdex.com, our Real Estate Operations Manager, Vicki W[redacted], had...

reached out to resolve your concern. As promised, your loan is scheduled to close on January 4, 2017 at the rate provided to you in September 2016. Ms. [redacted], I am delighted that we were able to resolve this concern to your satisfaction. Please do not hesitate to contact me at (360) 662-2097 should you require additional assistance. Your membership at Kitsap Credit Union is very important to us and we look forward to continuing to serve you in the future.

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