November 29, [redacted] ***Dear [redacted] ,Thank you for sharing your experience with usFirst, we wish to express our sympathy for the accidentyou were in as well as any perceived harassment you've experiencedWe would never want a memberto feel the way you have describedRather, our desire is to address every member with transparencyand respect, while also upholding the fiduciary responsibility we have to protect the collective assets ofthis member-owned cooperative, including ensuring loans granted in good faith are paid back.There are a number of details that have been left out of your account herein that we are not free todisclose out of respect for your privacy and confidentialityHowever, we do believe that we haveworked diligently with you for the past several months in effort to resolve this situation amiablyAndwhile we understand the experience was frustrating and even painful for you, we wish to assure youthat was never our intent.We would welcome an opportunity to have additional conversation with you, should you desire.Anthony B [redacted] Senior Vice President/ C.L.O
November 29, [redacted] ***Dear [redacted] ,Thank you for sharing your experience with usFirst, we wish to express our sympathy for the accidentyou were in as well as any perceived harassment you've experiencedWe would never want a memberto feel the way you have describedRather, our desire is to address every member with transparencyand respect, while also upholding the fiduciary responsibility we have to protect the collective assets ofthis member-owned cooperative, including ensuring loans granted in good faith are paid back.There are a number of details that have been left out of your account herein that we are not free todisclose out of respect for your privacy and confidentialityHowever, we do believe that we haveworked diligently with you for the past several months in effort to resolve this situation amiablyAndwhile we understand the experience was frustrating and even painful for you, we wish to assure youthat was never our intent.We would welcome an opportunity to have additional conversation with you, should you desire.Anthony B [redacted] Senior Vice President/ C.L.O
Thank you for forwarding Mr***'s concern We will forward the response within the day time period
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]