Route 44 Hyundai

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This complaint has a lot to do with the dealershipI spoke with the corporate office and they told the dealership they must provide me with either a rental car or a loaner car and the dealership is still refusingThe recall on this car is not problemit is Hyundai's problemthat makes it route Hyundai'a problem as wellAfter being told you must provide me with a vehicle you still are refusingnot to mention that when I call, the people at the dealership are completely rude and unhelpfulConsidering you cannot even keep track of the vehicles that come into your facility how am I supposed to trust you are going to fix my cars engine correctlyYou just told me my vehicle was not at your dealership when it was the whole timeyou can't even keep track of the vehicles you have at your dealership? Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

It is Route policy not to cancel a customers plates for this reasonWhen a customer trades in a vehicle and does not transfer plates Route gives the plates back to the customer and it is their responsiility to cancel them with the correct RMVRoute Hyundai does not have these plates at this dealershipI apologize for any confusion.Thank you

I apologizethis vehicle is hereI found the customer info through the reference number she providedThe recall will be performed as soon as Hyundai permits itThis is not a dealership issue this is the manufacturerAs soon as parts etc the repair will be completedAs for the rental the customer is too young to get a rental car through the dealershipThe rental company used permits customer must be years oldThe customer did get a rental through her own and Hyundai the manufacturer will have to be the one to refund that not the dealershipThis complaint has nothing to do with the dealership

Good morning, I was unaware these issues were ongoing regarding the warranty issuesOur service coordinator Laura will be contacting Mr [redacted] to arrange drop off todayThanks [redacted] ***RtHyundai

Tell us why here Good morning, I will be doing a goodwill reimbursement for the $and providing the customer with the spare key Thanks [redacted] RtHyundai

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowwhen I made the car deal, they said they would give me full value for trade of what I owed on my car, verses the first offer they gave me of 10,The salesman made us understand that was the dealWhen I signed the paperwork, I had also gotten the gap and wasnt aware of the total amount with taxes and everything, and I trusted that he was being honest with me, and they were not!! They word their words in a way to get the best of you and that is horriblewhen they went over the paper work, he didnt say, we are giving you 10,for your car, but said, they are paying off my trade, making me believe that infact they were giving me full trade for my carThey played dirty and should not get away with itAll im asking is to get the difference of the money back in a check, because they did indeed rip me off!! Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below After reading the last two responses from rtHyundai I feel that they are not even taking the time to fully read my complaint (since none of the actual issues have been addressed).I would like to add that to the numerical list of complaints I submitted after their last canned message

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, taking 1/months to conclude a transaction that was initiated on June is unacceptableAnd I regret that the complaint resolution method used by the Revdex.com does not include a mechanism for leaving negative commentary about the business's own handling of customer complaints, even for cases that were eventually resolvedIt should never have been necessary for me to resort to filing a complaint with the Revdex.com, but the lack of responsiveness of the business to my original complaint necessitated itAnd even after filing a complaint with the Revdex.com it took more months to resolve the issueThis is incredibly inept handling of a minor complaint
Regards,
*** ***

Customer was refundedSometimes it takes a couple weeks to cancel warranties

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[While I appreciate the response from RtHyundai, the response is not acceptable, nor does it address the problem, which is very similar to the way they have handled matters from the beginningRtHyundai seems to think I'm questioning what the Engine Recall coversThat could not be further from the caseI am fully aware that an Engine Recall covers THE ENGINEI think it is laughable that the service team and technicians are claiming that my vehicle came in with "prior issues"My vehicle had zero issues, except for the fact that it qualified for an Engine Recall, or so they claimedDoes RtHyundai have any record of proof that my vehicle had issues prior to my visit to address the Engine Recall? If so, I would love to see the documentation that suggests what the issues wereIt sounds to me like the "technical" team had RtHyundai is probably not accustomed to regularly installing new engines into vehicles, thus, creating a comedy of errors with my vehicleOf course, the greatest question is, if RtHyundai supposedly knew of any prior issues with my vehicle, why was it never addressed while my vehicle was in their garage for a MONTH? Currently, my vehicle's check-engine light indicator is on (the indicator was not on when it was brought in to address the recall -- nor can they prove itBy the way, didn't they just install a new engine? Why is the check-engine light on?)Secondly, I'm still experiencing a bit of a rumbling noise under the hood of my car when I accelerate (I paid a $diagnostic fee for their team to address this WHILE it was in their garage for the Engine Recall -- it was not fixed when I picked it up after the Recall, or the times I brought my vehicle back to address any other NEW issue)Lastly, my car still does not stareliably, and some days it requires half a dozen attempts to sta(I paid over $for a solenoid part and labor costs toward the starter -- I can't imagine that any member of the RtHyundai service or tech teams would appreciate spending $and getting nothing for it)Truth of the matter that the RtHyundai team is failing to address is that they have been given multiple opportunities to get my vehicle in working order. At this point, I just want my vehicle to work the way it did before I brought it to RtHyundaiUnfortunately, I don't trust that their team has the competency to make the necessary repairsI fear that if I bring my vehicle back to have it looked at by their team, I will simply be persuaded in some way that there is some other new issue that was discovered with my vehicle, thus resulting in more feesI don't need anyone from RtHyundai to explain, via phone, what an Engine Recall coversI understand they are in the business to make money and likely care very little about my satisfaction as a customer, regardless of how long I have been a proud and loyal owner of a Hyundai vehicle (years) I am out $650, and own a vehicle that they failed to repairTwo questions: If they were in my shoes, would they return to RtHyundai? And, if they feel that this comedy of error that they caused does not warrant a refund, what do they plan to do about it? My next step is a phone call to the Hyundai corporate office if their team of "experts" do not provide a remedy]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***
I have called several times to check the status of my carIt is under my name, *** ***Hyundai SonataFor the engine recall, if you guys can't even keep track of the vehicles coming in I'm not confident you can fix my car correctlyI am now dealing with the Corporate office in this matter because Route Hyundai doesn't want to provide me with a rental car when the campaign states that they MUST provide me with oneThis has been the worst business I have ever dealt withI will tell every person I know to NOT come here and my fiancé will as well, and he works in the car industryI will be telling the corporate office about this complaint and the business "by bein able to find me" in their recordsAbsolutely ridiculous
Regards,
*** ***

Tell us why here...Good afternoon, I have issued another check (#***) for the amount promised and have sent out todayThe customer should receive the check within business days.Please call me with any questions.*** ***RtHyundai

Good morning, We have tried to process coupon ***however the system is saying invalidI searched by last name and came up with coupon ***We tried to process this one and got a message it was already processedI have tried to contact the customer to see
if she has received her gift card. I will await her response. Regards*** ***rtHyundai

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The license plates in question were taken by the dealership when we leased our new vehicle, and these plates were mailed to us AFTER our Revdex.com complaint was filed We have since returned them to the Department of Motor Vehicles in RI ourselves, but the dealership's alleged policy to not handle license plate returns was clearly not followed in this instance.
Regards,
*** ***

To whom it may concern: Mr*** is correct that Route Hyundai paid off his previous loanThe customer however carried a negative balance of $1,over onto his new loanIt is stated on multiple pages of his contract that the customer read and signedIf the customer would like copies of
this he can contact *** *** at ***His previous loan through *** *** *** was paid off in full and the negative balance was carried over onto his new loan. Any questions please contact *** *** *** Thank you and have a great day!

Unfortunately a refund will not be granted at this timeThis customer came in on the Engine recallStarters, batteries, fuse boxes and wiring repairs are not part of the engine recallThe vehicle had prior issues before coming into dealershipIf customer has any issues please call the dealership
and I will gladly explain what is and is not covered under the RecallThank you and have a great day!

Again, there is no record of this customer doing service at this dealershipThis vehicle is not at this dealership eitherThis is Route Hyundai in ***, MACustomer might be confusing us with another Hyundai dealership down the st

Our technicians examined the vehicle and determined certain things on the vehicle needed to be replaced or servicedThis is routine maintenanceThe customer agreed and work was performedWork would not have been performed if customer did not agreeAs for the recall issue the customer needs to contact Hyundai directly