Route 46 Auto Sales

This was a car that was sold for $600, it was made clear that is was sold per priceCustomer inspected vehicle prior to purchase, It was made clear that vehicle was being sold where isWe are completely up front with our customersIf Mr [redacted] would like to trade vehicle in for a newer vehicle we would be happy to assist

CUSTOMER PURCHASED VEHICLE OVER $LESS THEN ADVERTISED PRICE, VEHICLE WAS SOLD FROM DEALERSHIPVEHICLE HAS A POWERTRAIN WARRANTY FROM A THIRD PARTY THAT DOES NOT COVER ITEMS THAT CUSTOMER SENT CLAIM FORWE ALWAYS TRY OUR BEST TO ASSIST OUR CUSTOMERS AS MUCH AS WE CAN, BUT CUSTOMER DECIDED TO CALL US AFTER THEY REPAIRED THE VEHICLE

Complaint: ***
I am rejecting this response because:
My initial request was to trade in vehicle but Rob had hung up on me at this point perhapsThey absolutely were not upfront about the vehicle, I asked Robert on the day I purchased it if this car would pass inspection, to continually point out that it's only $is an indication of how out of touch this business is with their customersFurthermore, my "inspection" as they put it, can't be called into question, the dealership couldn't see the damage till they lifted it off the groundRob insisted they "inspected" the car prior to selling to meAdditionally, it was $including doc fee, which again rob said went to the state and "they don't see a penny of" how is that being upfront, at all?The car is not safe to driveThere is absolutely zero trust I have in trading this in for another unsafe and dangerous vehicle from this untrustworthy company.. My terms are a full refund of $And if they want their death trap back they need to tow it back from upstate New York.
Regards,
*** ***

I have sent emails to the business asking for the tracking
information for the wheels and have not received the tracking information or an actual confirmation regarding my extended warranty being reinstated Today I did receive two of the wheels and tires at my home, luckily my wife was home to sign for themA signature being required is why I requested the business to ship to the auto repair shop my car was atBut that's neither here nor thereNow I have to make sure someone is home to sign for the second shipmentOnce I receive the other wheels and tires and I get a phone call or a letter from the warranty company giving the auto repair shop the OK to make the repairs on my vehicle then I will approve this complaint to be closed

Far from the truth, Vehicle was purchased at a discounted price of $19,which was discounted after their mechanic inspected vehicle, and that was their offer based on their inspection reportvehicle was sold as per price reductionTo try to make customer happy we offered to replace a
auxillary battery which has been at our dealership for a week, waiting for customer to pick up

CUSTOMER PURCHASED VEHICLE OVER $2000 LESS THEN ADVERTISED PRICE, VEHICLE WAS SOLD AS-IS FROM DEALERSHIP. VEHICLE HAS A POWERTRAIN WARRANTY FROM A THIRD PARTY THAT DOES NOT COVER ITEMS THAT CUSTOMER SENT CLAIM FOR. WE ALWAYS TRY OUR BEST TO ASSIST OUR CUSTOMERS AS MUCH AS WE CAN, BUT CUSTOMER...

DECIDED TO CALL US AFTER THEY REPAIRED THE VEHICLE.

This was a car that was sold for $600, it was made clear that is was sold as-is per price. Customer inspected vehicle prior to purchase, It was made clear that vehicle was being sold as-is where is. We are completely up front with our customers. If Mr. [redacted] would like to trade vehicle in for a...

newer vehicle we would be happy to assist.

WE WORK VERY HARD TO HELP OUR CUSTOMERS, THIS WAS A $600 CAR THAT WE DECIDED TO JUST SELL TO HELP CUSTOMER BECAUSE HIS MONEY WAS LIMITED. WE ARE WILLING TO TAKE CAR BACK ON TRADE FOR THE FULL PURCHASE PRICE.

We showed proof to Mr [redacted] that the exact amount he was charged was what we were charged, it was sales tax registration and plates, If Mr [redacted] would like another copy of the receipt we will provide at his request.

that this matter was resolved and settled regard to the name of [redacted], please update your system or complain, if you have anymore questions please feel free to contact us at ###-###-####or email [redacted].

surprisingly  I got a check from Penn Warranty Corporation for the $1500.00 that we were claiming  since the beginning. They told us they were responding only for $845 and  Route 46 Auto Sales had the rest of the money but they sent the check for the total.

Review: I bought a Jeep Liberty 2011 through this dealership in 05-02-15. The car started having problem the next day of the purchase and we contacted Robert (one of the salesman) several times without any luck. Finally we decided to trade the car in a Toyota dealership. I contacted Route 46 Auto sales again on 5-26th to request a refund of the service contract which we had paid $1500 for and told them the car wasn't in my possession anymore. They were supposed to start the cancellation process with Peen Warranty corporation but they never did. I contacted PWC by myself and started the refund process but PWC is saying they only received $845 from the dealer. Now I am trying to get the other $655 from Route 46 Auto Sales but they're refusing to pay.Desired Settlement: $655

Consumer

Response:

surprisingly I got a check from Penn Warranty Corporation for the $1500.00 that we were claiming since the beginning. They told us they were responding only for $845 and Route 46 Auto Sales had the rest of the money but they sent the check for the total.

Review: In March of 2015 I purchased a vehicle from Route 46 Auto Sales in Lodi NJ. I found the car on line and called them and spoke with a salesman named Robert. I explained to Robert that I would be flying in from [redacted] and I asked him has the car been serviced and in good condition and he ensured me it was. On my way home to [redacted] the check engine light came on so I made an appointment to have the car looked at. The 2nd day of having the car I hit a bump in the road causing the front wheel to bend. I had the car towed to a wheel repair facility and they stated that 3 of wheels where out of spec and beyond repair due to previous repair welds. The shop had to decline me service due to safety and reliability. So I had no choice but to purchase a new set of wheels to drive the car. I took the car to a service shop to get overlooked and the owner notified me of several issues with the car totaling $9,500. Now if the car was serviced and looked over like Robert said there should be no reason for the car needing $9,500 in repairs. I honestly feel the salesman Robert and Route 46 Auto Sales where aware of the car needing serious repairs and passed it off as a "good car" just to get a sale. The owner of the service shop stated the car was not taken car off. This car is a LEMON! The car cost $13,000 and needs $9,500 in repairs! How is that a "good car"?Desired Settlement: I feel Route 46 should pay for these repairs to make it a "good car" as that is what they told me or refund me for the wheels, down payment, my lodging and the amount owe to the service shop for the time they have vested and Route 46 Auto Sales can have this LEMON car back.

Business

Response:

that this matter was resolved and settled regard to the name of [redacted], please update your system or complain, if you have anymore questions please feel free to contact us at ###-###-####or email [redacted].

Consumer

Response:

I have sent emails to the business asking for the tracking information for the wheels and have not received the tracking information or an actual confirmation regarding my extended warranty being reinstated. Today I did receive two of the wheels and tires at my home, luckily my wife was home to sign for them. A signature being required is why I requested the business to ship to the auto repair shop my car was at. But that's neither here nor there. Now I have to make sure someone is home to sign for the second shipment. Once I receive the other 2 wheels and tires and I get a phone call or a letter from the warranty company giving the auto repair shop the OK to make the repairs on my vehicle then I will approve this complaint to be closed.