Complaint: [redacted] I am rejecting this response because: Issue is not resolved manager stated someone would contact me for a sit downI was never contactedStill waiting Regards, [redacted]
We have been trying to set up an appointment for the customer but the service director has had to take a few days off due to personal reasonsHe should be returning to work by the end of the week and we will set up a time that workds for the customerThe customer service rep has been in contact with the customer throughout this time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:To keep this open, the rep said someone would be in touchI have only spoken to the customer service rep twice over this timeI totally understand a manager being out for personal reasons.I would like to settle this before too much time passes by
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference
to complaint ID *** and find that this resolution is satisfactory to meRegards, *** ***
Complaint: [redacted]
I am rejecting this response because:
I, [redacted] spoke with Jim J[redacted]s mgr Mike on 07 Apr 15. I provided my credit card information and was assured this refund would be completed on 07 Apr 15. Additionally, Jim [redacted], his manager Mike and Jim J[redacted] assistant were previously given the authorization to speak [redacted] said family member [redacted] Lastly, we were instructed by Tara F at [redacted] ext [redacted] and was informed that the credit was issued on 27 Mar 15. They are providing untruthful responses.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Issue is not resolved manager stated someone would contact me for a sit down. I was never contacted. Still waiting.
Regards,
[redacted]
Our dealership has no control over what the factory covers under warranty. If the part was defective and the customer feels it should be covered by the factory they would have to make a complaint with corporate. As per Dodge the part was not covered and the customer was required to pay for the...
repair. The number for Dodge consumer affairs is [redacted] and the customer can make a formal complaint with them and ask for the repair to be covered.
A sales manager will be reaching out to the customer to address this customer's concern
Complaint: [redacted] I am rejecting this response because: Issue is not resolved manager stated someone would contact me for a sit downI was never contactedStill waiting Regards, [redacted]
The Director of all service and parts for all our stores will be reaching out this customer to resolve this issue
Complaint: ***
I am rejecting this response because: They never called. I've tried to call them times with no luck.
Regards,
*** ***
We have been trying to set up an appointment for the customer but the service director has had to take a few days off due to personal reasonsHe should be returning to work by the end of the week and we will set up a time that workds for the customerThe customer service rep has been in contact with the customer throughout this time
Complaint: ***
I am rejecting this response because: I prefer to have all the communications by email, not by the phone.Thanks
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:To keep this open, the rep said someone would be in touchI have only spoken to the customer service rep twice over this timeI totally understand a manager being out for personal reasons.I would like to settle this before too much time passes by
Regards,
*** ***
This customer received his plates on 2/13/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference
to complaint ID *** and find that this resolution is satisfactory to meRegards, *** ***
The general manager will be giving the customer a call to rectify the situation.
Complaint: [redacted]
I am rejecting this response because:
I, [redacted] spoke with Jim J[redacted]s mgr Mike on 07 Apr 15. I provided my credit card information and was assured this refund would be completed on 07 Apr 15. Additionally, Jim [redacted], his manager Mike and Jim J[redacted] assistant were previously given the authorization to speak [redacted] said family member [redacted] Lastly, we were instructed by Tara F at [redacted] ext [redacted] and was informed that the credit was issued on 27 Mar 15. They are providing untruthful responses.
Regards,
[redacted]
The general manager of the store gave the customer a call to resolve the issue with the customer.
Complaint: [redacted]
I am rejecting this response because:
Issue is not resolved manager stated someone would contact me for a sit down. I was never contacted. Still waiting.
Regards,
[redacted]
Our dealership has no control over what the factory covers under warranty. If the part was defective and the customer feels it should be covered by the factory they would have to make a complaint with corporate. As per Dodge the part was not covered and the customer was required to pay for the...
repair. The number for Dodge consumer affairs is [redacted] and the customer can make a formal complaint with them and ask for the repair to be covered.
A manager will be contacting this customer to discuss their issue and help them resolve the problem.
The service manager will reach out to the customer immediately.?
A sales manager will be reaching out to the customer to address this customer's concern.