Route 5 Auto and Truck

The response is not accurate or acceptableIt was a new part valued at $I cannot collect from Federal Express since the shipper is the insured not me .It's been almost days I feel as if they're just giving me the runaround they have my shipping costs and insurance premium I have damaged partsNot a very reputable companyComplaint: [redacted] I am rejecting this response because: Regards, [redacted]

I received a phone call and email on January 12/9/ We received no written letter So That was only days ago [redacted] was or owners ago for [redacted] I have owned the business since I am sorry for the problems with [redacted] ***’ shipment [redacted] shipped boxes, not One he requested additional insurance and one he did not This was indicated on his receipt as well as in our discussions about shipping the items I have a copy of his receipt attached Also, both men seemed to be saying the same thing about how they wanted it shipped and insured We offered to file the claim to FedEx about his bent part and requested he send pictures and a receipt or quoted price from a business as to the cost or worth of the part He sent one picture but no official price He said the part was worth $one time and $one time But FedEx will want an official document they will not accept a word of mouth price They will say the claim is incomplete We have no further emails or phone contact from [redacted] *** The picture does not indicate the box was crushed or bent It looks to be cut open in the center It is a very odd way to open the box as well as the box seems to be intact and in good shape The part was double bubble wrapped (Picture attached) It was also enclosed at both ends It was not taped or attached together in the center as [redacted] seems to think But the picture will bear that out Also the cut to open the box is a very odd way to cut open a packageWe can still file the claim with FedEx and see what their response is before we can go much further with this issue We are waiting on a price quote from [redacted] ***Please keep me posted about any progress or informationSincerely,

I specified insure the lot for $5,paid the additional fees, they arbitrarily applied it to one box, there were two boxes and one small drumI don't know how the box was damaged, I was not thereTo think I did it is nuts These people are not speaking the truth and trying to avoid liability.Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I called ** *** after receiving this letter and have talked to him times additionally Since he dropped this off and we did not create the label we cannot file the claim with***/ ***We have given him info on who to call and how to file a claim with*** My staff and I have been
kind and supportive and he has stated that to me during our phone calls So parts of the letter are not trueMy staff also offered to call me while he was in our store and he said NoHe has my personal phone number now as I called him on my cell phone the day I received his letter The fault is with *** as they did pick up the package but failed to scan it into their system- either by skipping the package or had a scan failure They did pick up all packages from our store if he dropped it off here because all packages were picked up by *** by end of day - we watch and check to make sure of that before drivers leaveWe have been courteous and helpfulHe will have to contact ***. *** *** owner*** ***

My last contact email with [redacted] I had researched the possible cost of his part.  The cost was either $175  or 325 depending on whether it was new or refurbished.  I asked for a receipt or a part number.  His response was that he thought it was worth more. He had said that he had filed the claim with FedEx, so I am waiting for their response.  I will wait for [redacted]  [redacted] to contact me if he needs anything further.    Thank you,

The response is not accurate or acceptable. It was a new part valued at $350. I cannot collect from Federal Express since the shipper is the insured not me .It's been almost 90 days I feel as if they're just giving me the runaround they have my shipping costs and insurance premium I have damaged parts. Not a very reputable company. Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I received a phone call and email on January 12/9/2016.  We received no written letter.  So That was only 2 days ago.  [redacted] was 2 or 3 owners ago for [redacted].  I have owned the business since 2011.  I am sorry for the problems with [redacted]’  shipment....

[redacted] shipped 2 boxes, not 3.  One he requested additional insurance and one he did not.  This was indicated on his receipt as well as in our discussions about shipping  the items.  I have a copy of his receipt attached.  Also, both men seemed to be saying the same thing about how they wanted it shipped and insured.  We offered to file the claim to FedEx about his bent part and requested he send pictures and a receipt or quoted price from a business as to the cost or worth of the part.  He sent one picture but no official price.  He said the part was worth $1500 one time and $800 one time.  But FedEx will want an official document they will not accept a word of mouth price.  They will say the claim is incomplete.    We have no further emails or phone contact from [redacted].  The picture does not indicate the box was crushed or bent.  It looks to be cut open in the center.  It is a very odd way to open the box as well as the box seems to be intact and in good shape.  The part was double bubble wrapped.  (1 Picture attached)  It was also enclosed at both ends.  It was not taped or attached together in the center as [redacted] seems to think.  But the picture will bear that out.  Also the cut to open the box is a very odd way to cut open a package. We can still file the claim with FedEx and see what their response is before we can go much further with this issue.  We are waiting on a price quote from [redacted]. Please keep me posted about any progress or information. Sincerely,