Route 6 Auto & Marine

What Mr. [redacted] didn't tell you was that the awning they built did...

not fit the intended application and they had to leave my home without installing it.  I got no apologies but they remeasured and I was told that the correct awning would be re-delivered in a few days.  Weeks later, I heard nothing from Mr. [redacted] and when I called Mr. [redacted] to ask for a refund I was put through to the voice mail of the man that originally came out to measure for the awning.  He did not answer so I left a message on his voice mail.  He never returned my call.  Nor did Mr. [redacted].  When I called back again to speak with Mr. [redacted], a female (probably Mr. [redacted]'s wife) interrupted me while I was trying to give her a message for Mr. [redacted] by leaving my name and address.  When I told her to please don't interrupt me while I was speaking, she kept trying to talk over me and eventually simply hung up the phone in my ear.  Poor business practice.  That is when I filed the Revdex.com complaint.  Yes, they refunded my money but only after I contacted the State Contractor's Board, the Revdex.com and wrote a complaint on [redacted].  I would not hire these people again to take out the trash.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I met with the business owner and am still awaiting additional information from him. Once I receive that, I believe we will be able to resolve the issue, but I do not want to close the complaint until it is fully resolved.
Regards,
[redacted]

Old, out of warranty motors can be fickle.  While they may work well under normal use, they receive more than normal torque, tension and movement when we have to replace the fabric.  There are many plastic parts and gears within the motor casing and sometimes those parts fail during fabric...

replacement.  So, it is not that we “broke the motor,” but rather, the motor happened to break while we were doing the fabric replacement.  With that said, we agree to supply and install the new motor for half the price. Someone from our office will call to arrange a scheduled time for the installation.  We apologize for any frustration or inconvenience we may have caused through this process. Thanks you,[redacted]Sun City Awning

Sorry for my delayed response...I have been out of the country on a business trip and did not get this message until now.  I was unaware the customer called back after a 2nd cleaning attempt, so we will contact the customer to schedule an appointment to go out to inspect the...

product. Regards,Brian B[redacted] - OwnerSun City Awning