Initial Business Response / [redacted] (1000, 9, 2015/09/09) */ Received business response via e-mail to Revdex.com -- scan is attached; text of letter reads as follows: "September 7, Re: Case # [redacted] In response to your letter dated August 25, It was unfortunate the difficulty Mr [redacted] encountered and is certainly not the standard business practices of Route Classics Our procedure is once the car sells, funds must clear, if the car is being transported it must be accepted by the buyer, and then the title work must be processedOnce all that has happened, the funds are then released to the consignorThis process can take up to days as is explained at time of consignment Unfortunately, what happened in Mr [redacted] is that I had left for a two week vacation and was to return to work on Tuesday August 4thPrior to my leaving I had prepared all the checks for consignment vehicles that had been sold for them to be released when the above steps had been clearedThere was a miscommunication and the file on my desk was given to the owner, Eugene [redacted] , and told him they were checks to be signedOnce checks are signed, that is the indication that they can be sentMr [redacted] assumed that I had been in contact with the office and had instructed them to release all the checksWhich was not the caseHe signed the checks and handed them over to be mailedSince many of the funds were not fully cleared is caused an issue at the bankImmediately on my return I saw there was an issueWe immediately worked on resolving the issue on the checks that had been sent out earlyMr [redacted] called times between August 4th and August 5thEach time he called he would state he would not be available for the rest of the day, but to minutes later he called againI understand his frustration and do not take this type of error lightly but it was delaying us working forward to resolve this issue by his continual calls and threatsI personally told him I was diligently working on getting this resolved multiple times but his continued phone calls continuedWe had the issue resolved by the 5th and Mr [redacted] received his funds Sue [redacted] Route Classics" Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/09) */ Mr [redacted] confirms that he did receive his funds as indicated in Route 65's response Advised Mr [redacted] that Revdex.com will be closing complaint as resolved at this time, but if he wishes to add comments after reviewing Route 65's written response, he may do so via Revdex.com's online system
Initial Business Response / [redacted] (1000, 9, 2015/09/09) */ Received business response via e-mail to Revdex.com -- scan is attached; text of letter reads as follows: "September 7, Re: Case # [redacted] In response to your letter dated August 25, It was unfortunate the difficulty Mr [redacted] encountered and is certainly not the standard business practices of Route Classics Our procedure is once the car sells, funds must clear, if the car is being transported it must be accepted by the buyer, and then the title work must be processedOnce all that has happened, the funds are then released to the consignorThis process can take up to days as is explained at time of consignment Unfortunately, what happened in Mr [redacted] is that I had left for a two week vacation and was to return to work on Tuesday August 4thPrior to my leaving I had prepared all the checks for consignment vehicles that had been sold for them to be released when the above steps had been clearedThere was a miscommunication and the file on my desk was given to the owner, Eugene [redacted] , and told him they were checks to be signedOnce checks are signed, that is the indication that they can be sentMr [redacted] assumed that I had been in contact with the office and had instructed them to release all the checksWhich was not the caseHe signed the checks and handed them over to be mailedSince many of the funds were not fully cleared is caused an issue at the bankImmediately on my return I saw there was an issueWe immediately worked on resolving the issue on the checks that had been sent out earlyMr [redacted] called times between August 4th and August 5thEach time he called he would state he would not be available for the rest of the day, but to minutes later he called againI understand his frustration and do not take this type of error lightly but it was delaying us working forward to resolve this issue by his continual calls and threatsI personally told him I was diligently working on getting this resolved multiple times but his continued phone calls continuedWe had the issue resolved by the 5th and Mr [redacted] received his funds Sue [redacted] Route Classics" Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/09) */ Mr [redacted] confirms that he did receive his funds as indicated in Route 65's response Advised Mr [redacted] that Revdex.com will be closing complaint as resolved at this time, but if he wishes to add comments after reviewing Route 65's written response, he may do so via Revdex.com's online system