Route 66 Relocation Reviews (%countItem)
Route 66 Relocation Rating
Address: 7542 198th St, Fresh Meadows, New York, United States, 11366-1821
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www.route66relocationgroup.com
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Do not use this company. We give it a zero rating. On December 7, 2019 we signed a contract with Route 66 Relocation, gave a deposit of $799.64. We had to cancel the service on January 7, 2020. Per their instructions on the contract we emailed (Lily C, Officer Manager) the cancellation order and asked for our deposit back. In response to our email Lily said that they are going through hard times and would give us our money back as soon as they receive more funds. After emailing a couple more times on February 21, 2020 Lily saying that our deposit is certainly refundable however no guarantee on a time frame from which our deposit will be returned. Three 1/2 months is a long enough time to receive our money, which we still have not. This all happened before the Coronavirus hit. Please do not use this company.
Thank you for your review. We do apologize for any inconvenience, the company is no longer operating and no longer in business. Please also understand, you have not contracted with our company as we do not provide contracts between our company and customers, our company only provided estimates to customers. You were informed that your refund would be processed as soon as the funds became available. We can not send you money if the money is not existing. We are not trying to hold the funds from you as you have reserved a moving service and those funds were used to arrange and coordinate your move. Once you cancel we must wait for those funds to be returned to our company in order to return them to the consumer. I can assure you, they will be returned to you as quickly as possible.
Thank you for your patience
No stars.
Worst experience I've ever had with any business in my life. They are misleading and do not care about you or your things. I am not surprised if they deal with upset and sad mislead clients all day. I am surprised if they can sleep at night.
Their sales person, Alex was so nice on the phone. He was sweet and seemed very thorough. I asked him if I could get my things January 1st. He said that that would not be a problem. I re asked... "You sure they deliver things on a holiday?" He said yes. I said good because we move in that day and my husband starts a new job the next day so we need our stuff on that day. He said yes so that means we need to take your things 2 weeks in advance so you will receive it on that day. The moving truck came December 18th. we had to move out of our house early just so we would get our things on the first.
Fast forward to December 31st. I get an email from the moving company *** saying January 1st was the first move in date stated so we will receive our things in 1-18 business days!
I called Marissa, who is super spacey couldn't even tell me where my stuff was! Telling me that I agreed to the January 1st first available move in date and that I have to wait 1-18 days. Marissa highlighted and sent me the FINE PRINT saying our furniture wouldn't be considered late until 30 days after our expected delivery date. I WAS MISLEAD by Alex in their sales department. I asked him numerous times if I would for sure get my things the first. He lied. The upsetting thing is that they took my stuff 2 weeks prior. Why? So messed up.
When *** finally arrived with my things on the 10th of January our bed was missing a crucial part ( we can't put it together now), a very expensive dresser broke in half (how, I have to idea it is *** and very sturdy), our kitchen table was all busted with missing screws, and I even paid for extra packing materials.
The driver of *** hired 3 extra movers on *** (he didn't know them before hand), let them into my home with my daughter. They were strangers to him he said and told me to hide my purse just in case. Then the driver left before the job was over paid the guys. Once he drove off the three guys ran out of my house and sped off. Didn't put together any of the furniture they were supposed to and that I paid for them to. Honestly, I am glad they left.
Route 66 is a terrible scam company and they have awful customer service. Do not use this company. They are liars, are misleading, and don't care.
It saddens us to hear this negative feedback coming from you considering we have been in constant contact with you throughout this process. Throughout our conversations you've been very calm and understanding over the phone. When you informed us of the situation regarding the delivery date and what you've mentioned our representative told you we assured you we would get to the bottom of the situation with a solution. Alex is a fairly new representative and may have had the wrong understanding of how the delivery process works. We deeply apologized for this inconvenience and were able to expedite your delivery process with the motor carrier.
We understand the estimated delivery windows and 30 business day mark to be an extreme stressor, however this is how the long distance moving industry works. These are the delivery windows that the department of transportation allows. When the motor carrier informed you of the 1-18 business day window it was only because they were still scheduling your route and wanted to make sure when providing you with a delivery date it was something you could count on and not just a random date that might change.
On Jan 6th, we last spoke to you providing you with a delivery update as to when you should be receiving your shipment based on what information the motor carrier provided to us. We have not received a phone call or request for assistance from you since Jan 6th. We were not made aware of the movers arriving for delivery and not reassembling any of the basic standard furniture until now. Again, we do apologize for the acts of the motor carrier and would be happy to reach out to them to address the situation to see if there is anything the can do to rectify this.
Please feel free to reach out to our customer service department for further assistance.
Best regards
They gave me an estimate that at the end came out almost double from 3000 to 5000 they supposedly included everything in it with details but at the end the foreman of the job decided to add as many services as he wanted! I wish I read reviews first! If you are interested please contact me I am being represented by an attorney!
We are saddened to hear the negative feedback. However, we would like to clarify some of your false statements made.
You were provided an estimated cost for moving services at a total of $3,032.78 based on an itemized inventory and $0 worth of packing materials included. This estimate included your 8.5% fuel surcharge and 701 cubic feet. Upon pickup, the motor carrier presented you with a revised written estimate informing you the that he was estimating the price to increase. (We are aware of the foreman presenting you with this revision because you called our office to request assistance in understanding the matter and spoke with our customer service representative. ) The price increase was due to an additional 50 cubic feet that the foreman believed your shipment would be utilizing in the truck. The carrier company also informed you that in order to transport specific items they would require special packaging in order to keep the items safe. This total price increase came out to $505. Therefore, based off what you've explained to us at the time of pickup, your price most certainly did not increase to $5,000 as you've stated. If the price increase has increased further than what you or the foreman on scene discussed with our office, please contact our office again so we may be of assistance with possibly reducing your cost.
We feel your review relates to the carrier company and not our company. Our job is to provide the customer with an estimated cost for moving services based on what services the customer informs us need to be provided. In the end, the final charges will be determined by the movers themselves, based on what actual services are utilized.
If you should have any further questions or would like assistance with discussing your dispute, please contact our customer service department as we will be happy to be of assistance!
Best Regards
We requested a quote from Route 66 relocation back in September. The quote was reasonable, but when the time came for the final estimate. It more than doubled. We initiated a refund request shortly after in the time frame eligible to receive one. Today is December *** and we have yet to receive the refund despite multiple attempts and requests to receive one.
and Revdex.com,
We have been in contact with this customer regarding their refund. Our finance department has shown that they have sent out the refund check via U.S Postal Service on Oct *** 2019. We have been informed that the check has yet to be received however we have offered to mail another one ASAP and place a stop payment on the previous check that was already mailed out.
Our finances allow us an allotted amount each week for refunds. Unfortunately, when *** informed us that his check has not arrived in the mail yet we've had to place *** back onto the waiting list for which is taking longer than he's expected. We truly apologize for this inconvenience and will have your refund mailed to you again as soon as possible.
Based off my experience with refunds being processed this way I have seen a few for which take must longer than others to arrive at the location. Due to the payment being made in the form of a online E-check we can not place the funds directly back into the account. Unfortunately, we must mail a check.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They asked me to provide an address to mail the check. I provided them my mothers updated address here in Boulder. Since she moved out of her house in Virginia. They knew before hand not to mail the check to Front Royal. But alledgedly did so anyway. Since then, I have been told of unforeseen circumstances for close to 2 months since initially reaching out. Today they informed me that "We must have the funds available in order to process your refund. As soon as we can send out another check for you, we will." Until now I have not received payment.
I am requesting that I am not placed on some back list and my mothers deposit be returned to her immediately.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When will the refund be sent?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Unfortunately I can not provide you with a guaranteed date for when the refund check will be mailed out. Please contact our customer service department for further information.
Thank you
Exact text written by Marissa to me.
"I just spoke with dispatch and they informed me the movers are going to be arriving on the 17th between 12pm-1pm. The driver will call you once he is closer to your pick up location"
EXACT QUOTE FROM MARISSA. because I asked for an exact time and day stating that I needed to get let my tenant know so he could be present and I could enter the house. and I was staying in Maine and it would take me an hour to get there. It took her 2 days to get back to me so she could be sure of the times and date.
They arrived Sat at 10:30a.m. I was in Maine. ( an hour from my home). They said "I called yesterday and spoke with Amanda about pick up this morning. Anyway I'll wait you. No worries. Ok I'm not gonna rush you. Come safety". APPARENTLY THEY HAD A CANCELLATION BUT NO ONE THOUGHT IT APPROPRIATE TO CONTACT ME. MORE LIES.......
So I am driving about 95 miles an hour to get to my house and about halfway there they text again stating "I called dispatch right now. He asked me to make your job after the small job. So I can come to u for pick up at 4 pm"
CAN YOU SEE THE ISSUES!!!!!
They all lie. ALL OF THEM
your pick up window was for the 15th of November through the 17th of November. You contacted our company three days prior which was the 12th of November, and requested an estimated time of arrival. Marrissa advised you multiple times that dispatch usually informs us of an estimated time of arrival the day prior to the first preferred pick up date and that sometimes they do know in advance so when she spoke with dispatch on the 13th of November, that is when she had filled you in of the information that was provided to her. We have documentation proving this at anyone's request.
In the email that our company has sent to you regarding pick up information it states verbatim "Please keep in mind, this is an ESTIMATED time of arrival. This time frame may change. As the driver gets closer to your location they typically give the customer a call to touch base and provide you with a more accurate ETA."
When you spoke with Marrissa on the 16th, she had asked you twice if you would rather have them come the following day and you declined both times.
Based off of the text messages between you and the driver he had stated that he would be arriving at 10:30, since you were not at the pick up location just yet, he had performed a job prior to yours and got to your pick up location a little after 12pm.
We are happy to provide you with a solution to your concerns however you are not providing us with the opportunity to assist you. We have offered options to satisfy your needs and you have insisted on declining our assistance. Please contact our customer service staff if you have any questions.
Best regards
So funny to see your rebuttal stating you have offered Options to satisfy my needs. Where in reality you keep pointing out the fact that the “window.“ was over a two day period. Stating you were never wrong.
Really, you want to satisfy my needs. Maybe go back and pick up the stuff that was left there because I was not given a chance to enter my house because your “window“ was different than the stated estimate of Marissa. Please note below the communication. And how it is stated that usually they give a window but they may know an exact where in fact, Marissa stated that they did have an
Hi Marissa.
I just electronically signed the quote and submitted it. I know you will be giving me an actual date for pick up usually the day before pick up is scheduled. I was wondering if you knew now, or at least by Thursday, when that would be. I do have a tenant living in my house now and he would like to be there when they access the basement for one of the beds. I would like to give him as much notice as possible. Thank you
This is what Marrissa Responded
Good Evening ***! You are correct, usually it is the day before pick up, However I will reach out to dispatch to see if they can give me an ETA for pick up. Sometimes they do know in advanced. Also you're very welcome and once I know, I will be in contact with you!
Two days later I receive this from.
I just spoke with dispatch and they informed me the movers are going to be arriving on the 17th between 12pm-1pm. The driver will call you once he is closer to your pick up location.
Please note the section where it says the movers ARE GOING TO BE ARRIVING.
Certainly does not seem like an estimation to me. Also no call the day before to verify.
Mam, we've asked you multiple times via phone and email if you would like us to arrange for the movers to come back to the pickup location to retrieve the other items. You've responded to us each time ignoring our question. We have also asked before the arrival of the movers if you would like us to have them come on your preferred day, and you denied. It seems that no matter what we are trying to assist you with you are not satisfied with our efforts. We understand that we can not please everyone.
If you would like to address this issue further please contact our customer service department via email so that we can come to a solution.
Thank you
Route 66 Relocation collected my items 66 days ago on the *** of September. The initial estimate was 2600$, 3 days before pick up the price went up to $3600. The items were collected 1 day too late, and I was told that the cost will now be $4600 or I can use Uhaul. The person who collected my items was extremely rude.
When the items were in transit, I tried to find out about the location of my items and received no information apart from statements like "we are unable to provide that information but the items have not been shipped yet and we do not know the delivery date".
Later, after I filed complaints with FMSCA I was contacted by the company on the *** of October and told that my items shall arrive in approximately 5 days. The items never arrived. 10 days later, when I was out of town, Marrissa from Route 66 called and said my items will be arriving the next day. I was out of town and said that I cannot accept the delivery and that they should have clarified the date with me earlier. To this, Marrissa replied that now I will be charged extra for storage and re-delivery.
and Revdex.com,
We appreciate your feedback whether it is good or bad. We are sorry to hear that you have had a bad experience with the recommended carrier.
The statement you've made regarding who collected your items is false, our company was never in possession of your items as we are the brokerage that you've hired to coordinate your move. We feel that most of your concerns are towards the carrier that serviced your move, not towards our company.
Based off of my notes, the original estimate states 344 cf for 32 items. However, 3 days prior to your first preferred pick up date of September *** you had spoke with Sebastian to go over your inventory to make sure everything listed was accurate. During the Quality Assurance call you increased your cubic footage to 415 cf for 43 items, which is the estimate that you have elected for $3420.48. The way a binding estimate works is if you should add items causes the cubic feet to increase which would also cause the price to increase.
We had discussed your concerns with the carrier and requested for them to offer you a discount for the inconvenience of the delayed pick up for which they have agreed to and provided.
Also, based off of our phone calls with you, we have informed you that your shipment was located in the carrier's storage facility since you could not receive your shipment until September *** as requested. We have been diligently doing everything we can in order to satisfy you as our customer and pushing the carrier to deliver your shipment as soon as possible.
Once we had received confirmation from the carrier that your shipment was in transit and the next call that you would be waiting for was from the driver as they get closer to your drop off location to schedule and arrange a more accurate ETA, we notified you right away.
We believe the last statement that you have made is also false, according to the text messages between you and Marrissa it states that the carrier MAY charge for a re-delivery fee. Per FMCSA consumer rights and responsibilities and the contract that you've elected with the carrier it is the customers responsibility to be available anytime after the First Available Delivery Date to accept the shipment. If the customer shall be unavailable to accept the shipment it is ultimately up to the carrier to determine if they should charge for the additional service that you are inquiring.
On our end, we have offered to provide reimbursement to the maximum amount that our company has allotted. The carrier has also offered a discount for the delayed delivery. At this time we will continue to request updates from the carrier regarding your re-delivery ETA. We will continue to vouch for you on your behalf and request for the carrier to remove the fee. Please keep in mind this is outside of our control but we will certainly continue to try. We ask that you reach out to our customer service department if you have any other concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
With all due respect, I have evidence that shows the initial estimate from Ross F (please find attached), and these unfair maneuvers are well documented in mine and a number of other customer's complaints, serving as an example of unfair and deceptive practices act: no appropriate in-house estimate inspection was performed before the estimates were issued in order to deceive the customer into accepting the offer, and further, I as a customer had no choice but to agree to sign higher estimates under pressure.
The location of my shipment was never revealed (even after continuous attempts to contact the *** party movers directly), and the attempt to deliver my items was after 42 business days, therefore exceeding the days specified in the contract by 12 business days. I was notified of the late first delivery attempt 24 hours in advance on the *** of November, but my apartment complex does not allow deliveries on weekends of which I have informed Ross F of Route 66 relocation upon booking. Since the attempted delivery was outside the dates specified in contract, I could not stay and expect delivery whenever it is convenient for the business, and was out of state attending a conference.
Having said that, my items were picked up on the *** of September, and currently, 2 months later, I was denied information on when my items will be re-delivered. I contacted Route 66 relocation and they informed me that they are trying to contact the movers directly. Upon investigation, the *** party ‘business’ is in Florida ***e and not in Colorado as I was informed by the company representative who picked up my belongings: the information I was given is "Perfect Moving Services ***” . I tried to reach the managers of the *** party and they still told me that they cannot provide a date or the location of my items, and that items are in storage somewhere in Massachusetts. I was told by the *** party manager to pay in advance to receive the location of my items.
It is extortion to expect storage fees and hold my items hostage without having an option to collect items or even know where the items are to begin with.
Without an idea of where my items are and when they will be redelivered, I am not satisfied with the service and I would like this matter to be resolved as soon as possible.
Sincerely
Revdex.com and ***,
We thank you for your response, however we are a bit confused as to why you have uploaded "evidence" as the initial evidence provided by Ross supports my previous argument/response to you. Per the statement regarding an in house estimate due to our company providing brokerage services, it is not required by DOT regulations to provide an in home estimate for which you have also waived your right to on site estimation when electing our estimate. With all due respect, We never received a phone call or an email during the time of pick up requesting assistance or informing us that you felt pressured. If we would have known in such a way, we would have certainly assisted you throughout the matter.
The location of your shipment has been revealed to you as I have attached documentation supporting my statement. After many discussions between *** and our customer service staff, *** has been well informed multiple times that per the carriers contract that she has elected states 30 business days from the first available delivery date (not from her pick up date) to deliver the shipment until it is considered late. ***'s first available delivery date was September ***,2019. The attempted delivery took place November ***2019. Which was the 29th business day. We understand the frustrations with the longer than expected delivery date, however we have offered *** a discount as well as the carrier has offered a discount for the delay. Prior to the attempted delivery, *** was made aware 10 days prior to November *** that her shipment was in transit on the way to her, unfortunately when the shipment arrived she declined accepting the delivery.
Due to denial of delivery, the carrier must continue with their scheduled routes. In order to do this, the carrier must place the customers shipment into storage until the customer is ready to receive the shipment. This would be called a re-delivery for which would be considered a additional service and will inquire additional charges. Unfortunately, this is completely outside of our company's control as which it is the carriers ultimate decision in which they charge for these additional services. *** has been provided with options to avoid the re-delivery fee which she is currently pursing this alternative.
Regarding the carriers address, the company's DOT number is registered in Florida. However, they operate out of many other states as well. As most long distance movers do. The mailing address is the Colorado address as which *** provided. It is to our understanding that when you spoke with the dispatcher from the moving company, that he is unsure of the estimated arrival date at this time because they do not know when they will be in the area to perform the re-delivery of your shipment, again. *** was informed yesterday an estimated time of arrival for her re-delivery. We have diligently working with *** and the carrier to resolve this matter. We have had daily communication with ***. At this time it seems *** has made a decision with how she would like to proceed and has avoided the re-delivery fee.
We feel that we have done everything in our power to assist *** in this matter, we ask that if she feels this response does not suffice then to reach out to our customer service manager.
Best Regards
I paid this company to have my furniture moved from CT to Shelbyville, TN back in end of June of 2019. Upon arrival of my delivery from the movers, I noticed I was missing a lamp, had broken dishes, China and several wine glasses. I also received my king size Tempur pedic mattress complety damaged and was wet and had a horrible smell to it as well. I was informed to send an email to the company to file a complaint which I did and with no response back, I began to call them to speak to someone with no luck either. As time has gone by, I continued to try and get this resolved because I am still stuck with my bed frame but no mattress. I paid $1,500 for my Tempur pedic mattress and while I am still in distraught in regards to the poor service and handling of my things and items damaged, I would like to just get the mattress issue resolved and be fully reimburse for the damages. My email and contats the company started back on August *** and we are now in November and this issue is still unsolved and I am not happy at all. I would like to get help from the Revdex.com to get this matter resolved and help me get reimbursed for my mattress. It would be greatly appreciated in getting the help and holding the moving company responsible for the damage they caused and the times I have been wasting to get a hold of someone at the company to handle and help which has been unsuccessful and its a big disappointment and no customer should be treated in this manner.
Julia,
We are sorry to hear that you have had a negative experience with the carrier who serviced your move. Based off the notes in our files it shows that we have sent you claims information on 7//22019 and again on 8/*/2019. We believe your statement about having no response or luck in speaking to someone to be false as we have documentation in your file showing each time a representative from our company has been in contact with you. We have assisted you with pricing, claims, and delivery. Unfortunately, our company is unable to provide you reimbursement for any damaged items as we are not the company who has physically touched your items. Therefore, you must submit your claim through the 3rd party claims department that we have emailed to you twice. We will be happy to provide it to you again if you would like. Please contact our customer service office for further assistance.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Based on the number of items I told them about, they made a estimate of $2800. They told me it was BINDING. After the movers loaded the truck, they told me I owed them $5200. The number of items was almost EXACT. The movers threatened to leave my furniture in the street. Under duress, I settled for $3600.
1) The relocation company obviously intentionally underestimated the total cubic footage. I would not have chosen their service at the price they tried to charge me.
2) The relocation company was not up front with their role. They acted like they were the movers. If I had known that they were just the "finders", I would have saved $700.
Revdex.com:At this time, I have not been contacted by State to State Moving Group LLC regarding complaint IDSincerely
I was searching for moving companies and input my contact information and was contacted by this company to move my belongings from VA to MO. After speaking to 3 different gentlemen we were able to agree on the estimated amount of the move and the size truck that would be needed. The third person I spoke with made arrangements to send a larger truck to make sure there was enough room for my things. This was a binding contract. The truck was supposed to pick up my things on Sunday, August *** 2019 but I received a call from customer service stating they couldn't come till Monday, August ***. The foreman who was going to pick up my things called on Monday morning stating they would be arriving at 2:30 that afternoon, They arrived at my home after 5 pm that night. I had a cashiers check ready for them for half of the remaining amount as had been agreed upon in the contract, yet the foreman had to call to make sure he could take the cashiers check because he said I was supposed to provide him with cash. They loaded my belongings until midnight at which time they told me the truck was not big enough and they couldn't fit any more things in it. They were going to have to leave and find a place to unload the truck the next morning and come back to get the rest of my things. They did return on Tuesday, August *** around 3 pm. They had unloaded half of the truck into a storage building in a town near where I lived. As soon as they arrived the foreman called one of the owners of the company so he could explain to me the additional charges of over $4000.00 I would have to pay at the time of delivery of my belongings to MO. After listening to this owner, I told him I had a binding contract with the company and explained that one gentleman who worked for the company had cautioned me against companies who try to scam their customers by packing up the household and getting down the road three hours and then calling and saying they needed $3000.00 in order to deliver the belongings. I confronted the owner with the fact that I felt his company was a scam.
During this time the other mover was lying in my living room floor complaining about how tired he was. I was contacted by customer service and the owner was in the room with the customer service agent and it was agreed (and I have an email from the agent) that I would pay only the amount that had been previously agreed upon at the time of delivery. The movers where done loading the rest of my things and left my property at 7 pm on Tuesday the *** of August. I understood at the time I agreed to use this company that the delivery date could be anywhere from 4 to 14 days from the time of pick-up. It is now 8 weeks later and at least 10 phone calls later and I still do not have any of my belongings. When I contact the company they till me they are "trying to locate a truck big enough to hold all my things that is coming to MO". It is not a matter of finding a truck that is coming here. They knew where the items needed to be delivered and if they couldn't fulfill that they needed to tell me that, not accept the job then say they have to find a truck that is coming here. The last few times I have attempted to call, they do not answer the phone it goes to a voicemail and when I ask for a return call they do not return the call. I contacted them today and left a voicemail stating I needed them to call me back today and I would be contacting the Revdex.com and the Federal Motor Carrier Safety Administration.
Revdex.com:At this time, my complaint, ID regarding State to State Moving Group LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely
I originally received a quote for approximately $2,600 dollars to move my stuff from Florida to Houston. When we went back over the quote with Sebastian before the pickup there was a few things that were missed and needed to be added so the total went to $3,600 part of missing items were things I missed so no big deal on the price increase. While on the phone with Sebastian I told him on several occasions my furniture is large so he ended up having me measure EVERY DRESSER, THE SAFE, THE ENTERTAINMENT CENTER (the big items) that made the total go up because Chloe (first rep) did not have large enough items put in. So again, I was ok with the increased amount of 3,600. Since I measured everything I asked Sebastian more than once because I wanted no surprises "So if the movers pack the truck badly and you quoted us for 900 plus cubic feet and due to them packing it badly its now 1200 cubic feet will my price go up?" His response MORE THAN ONCE WAS -"NO this is a legal and BINDING quote the only way it can change is if you add more items". Not only did I add NOTHING I actually had LESS boxes than I was quoted for. But the movers said it was over 1500 cubic feet and the price was now over $5,200. Of course you don't get that total until they have loaded everything and your valuables are held hostage on their trucks! Oh wait it gets MUCH BETTER... Once I received my items my very expensive entertainment center was busted up and not usable (8,000), my executive desk has the sides dislocated so it wobbles and leans, my sofa table, coffee table and end table were all ruined by their blankets discoloring them and the glass being broken. The leg was broken off of my large dresser and all of the parts for my large curio cabinet is missing so I cannot put any of the glass shelves in it. Lastly, I was charged for these WONDERFUL tv boxes Sebastian went on and on about.. ok there were no boxes. My tv's got a cover taped over them. Nothing but a HUGE PACK OF LIES FROM THE START. And oh yeah, when we called about the charges going from 3,600 to over 5,200 we were told by Lily she would call us back. Still waiting and it's been weeks... I'm going to go to the Interstate Commerce Division as well as the Florida Attorney General and file complaints on their less then scrupulous business practices. I'm also have an appointment with my lawyer to see what recourse I have. I'm more than just a little livid that I paid over 5,200 for 6 large pieces of furniture that was DESTROYED and the lies they told me are unacceptable.
Revdex.com:At this time, I have not been contacted by State to State Moving Group LLC regarding complaint ID.Sincerely
I am writing to file a formal complaint against Van Lines Pro and ***. These two companies are scammers, and liars. I was contacted by Grant working for ***. Grant got me to change my moving arrangements with another company, I initially booked with, after he sent me unfavorable information about the moving company I first booked with. He sent me links about various complaints filed against the company with the Revdex.com and on other websites.
He manipulated me to get the sale. Grant gave me an initial estimate and his estimate was a complete lie. Everything he accused the company I first booked with of doing, he and his company turned around and did. Grant lied to me after I sent him pictures of the furniture and boxes to be moved out of my storage unit and apartment. His initial estimate was $1980.
I have pictures and screen shots of the conversations I had with Grant regarding my move. This man promised that the price wouldn’t increase. That was a bold face lie. He is a liar and manipulator. After getting his initial deposit, Grant stopped returning my texts and calls.
On September *, the boxes were finally picked up by a company called Van Line Pros. Upon arriving and packing all my stuff, this company claimed the amount of my estimate would increase by an additional $600. I told them what Grant said and showed them the emails and text messages. They claim that I had more items than reported. These people counted small containers towards my box count, in order to over charge me.
They said Grant is just a booking agent and Grants price is an estimate. I ended up having to leave my furniture behind in Florida and only shipping boxes from FL to ID. I was promised to have my boxes within 7 days by the driver, that was another lie.
I have been calling these people since relocating to ID over 21 days ago. These people continue to lie and never return my calls. I still don’t have my boxes. The lady tells me she’s going to call me back with dates and delivery and the driver’s number, however that’s a lie. She has never returned my calls. I have called these people over 7 times to get a status update on my boxes/move. She hasn’t been able to give me any information, on when I will get my boxes.
I paid this company in full/advance after they charge me an additional $600 and I still ended up leaving my furniture behind. A total of $2600. Every time I call these people; they promise to call me with a delivery date and contact for a driver, and they never return my call. I have all the phone conversations recorded. I will upload. In 7 days, it will be one month since I relocated, and I have none of my stuff.
These two companies are complete liars and frauds.
I am requesting a refund of the $600 I had to pay, due to having to leave my furniture behind in FL, all the troubles and inconveniences, and the lies that I’ve been told by both companies.
It’s disgusting that these people treat people this way to make a profit.
I did not sign a contract with this company and they have pulled out 1624.50 out of my checking account.
I paid a deposit to Route 66 Relocation (State to State moving) on July *** for $483.46 for my move from Lansing, MI to Nashville TN with Ross F. I had a confirmation email for pick up on July *** from 10am-2pm sent to me from Marrissa S The movers never showed up and when I called the customer service line I was informed my pickup was delayed and they would be at my house at 6pm. Again, they never showed up, I was told there was a truck "mechanical issue" then I was told the owner of the moving company was "stressed out because it was such a busy season for them". Then I was called and said can we move my pickup date to Monday morning July *** and the movers would be there first thing. Everyone involved knew I was closing on my condo that Monday morning but I was assured they would be there. I call Marrissa in the morning and tells me they are "working on scheduling" and someone would be in contact with me. I call them at the top of every hour and it was that afternoon where I was told the movers just informed them that they cannot take the job that day and If I want to cancel that would be fine and they would refund me. I ended up having to pay double for a new moving company to pick up my things within two days and get my stuff to Nashville-on top of still having my things in a condo I had already closed on. I informed them I wanted a refund via email on July *** later on that evening. Today is August *** and I still have not received my refund. I was told it was mailed out on August *** and I have nothing. All of my correspondence asking about my deposit refund I'm never followed back up with anyone, I always have to call and seek out information. There has also been no remorse or upper management calling me to discuss my issues or situation. It's been a month since I have cancelled and requested a refund.
Revdex.com:At this time, my complaint, ID regarding State to State Moving Group LLC has been resolved. I have received my deposit back.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely
STAY AWAY FROM THEM!!! Where do I begin... Costumer Service was terrible! They act polite and customer service oriented until you sign. After you give them the deposit, it's a complete change...We should have know from the beginning since they didn't accept credit card for a deposit. Bank authorization was the only form of deposit you can give them so you can't dispute anything after you pay them like you could with a credit card. also, they are just a broker, which is fine but the communication with the actual movers was also terrible. Dates and times were off even from the beginning. I understand they are approximate but when you tell them a range of days with a hard done by date, it should be adhered to. (they showed up after my closing date which I told them from the beginning it had to be done by). I will spare you with all the details but JUST STAY AWAY FROM ROUTE 66 RELOCATION!
Mr. after looking into this matter we have come to a few conclusions. The pickup dates were set to a window, the movers could not adhere to that window because you setup the move very close to the move date. We let you know ahead of time there might be an issue picking you up on those dates but you still wanted to move forward.
Most moving companies take bank account authorization as a form of payment, you can still dispute those charges with your bank, we do bank authorization to avoid paying high processing fees for credit cards.
We were your point of contact for the move, we asked you to contact us and NOT the driver during the move. The driver cannot pickup the phone a majority of the time because he/she is on the road. You refused to contact us and then complained about the driver not answering the phone.
We would have happily offered you a FULL refund of your down payment if you had asked us but you decided to move forward with the move, accepting that the driver might arrive after your closing date.
We are sorry to hear about your experience
So when the movers agree to a window, I shouldn't expect them to do it during that window? That's a pretty absurd excuse.
additionally, we didn't contact the driver first... they contacted us. Hour else could we have gotten the driver's number?
Finally, we were never offered a full refund. In fact, we were told the deposit was NON-REFUNDABLE. What part of that says I would get my money back (especially since it was a bank authorization instead of a credit card). Also, the movers wouldn't unload without full payment first, keeping our belongings as hostage and so you couldn't see if their was any damage to our items (which there were but not worth the time and hassle of adding with them).
With that said, I hope Revdex.com publishes all of this and others can make an educated decision based on our situation we were forced to deal with.
Thank you
Hi I just want to start by saying Lily and Marissa was great handling my moving the last minute I moved from *** couple of days ago it was a last-minute move after the moving company that I booked with never showed up Chloe was great and understandable when I called her up she had a lot of patient I was very nervous cuz my movers never showed up Chloe told me not to worry she will broke her out the job right away to one of their best companies in the East coast and she wasn't lying t you very much great work A plus
Thank you for your feedback. I'm glad to hear you had an amazing experience with us!
Contracted out for moving services for Monday with back up on Tuesday. I had to constantly call and get status or update for pickup to move. Was scheduled for a 9to 12 am pickup. After several which took until after 3pm to find out could not pick up that Monday which waiting saw nothing being accomplished. Was guaranteed Monday between 8 and 10, after calling them at 9:30 am, they are unable to find the driver,saying they could not reach him by phone. It's after 12 noon and no confirmation and no sign of driver. They have no problem taking deposit for services to be done, but getting services is a whole another issue all together. After 4 calls already today,still no answer or services in site. Two hundred dollars deposit and supposedly 238 on pickup and delivery doesn't seem like professionals should handle this a better way. I am very much dissatisfied and disappointed in this kind of service. This can't be anywhere near a A1 service.