Route 66 Van Lines LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Could You please send the inventory along with the check to my home address? Thank you Regards, [redacted] ***

See Attachment Response to a complaint # [redacted] Inboxx admin Feb (days ago)to me Begin forwarded message:From: admin Subject: Response to a complaint # [redacted] Date: January 23, at 12:12:PM ESTTo: [redacted] Please,find our response to the complaint of Mr[redacted] .Please ,be advised that we have investigated the issue and have reached a decision.First we would like to apologize to Mr[redacted] and his family for the inconvenience he might experienced with our company.When his move was booked our sales person made a mistake and provided the customer with very short delivery window 6/23-6/27, which is not our standard practice.The shipment was delivered on 7/which is days outside of the window.We want to remind that we experienced an issues with the service elevator.We were not allowed to deliver on the weekends.However we understand that our sales rep made a mistake which ultimately brought the whole move downhill .Per our published tariff the compensation for a delays is 30$ a day outside of the window.On top of the 50$ we took off the balance of our client we would like to offer another 190$ which doubles what our tariff grants.Please,be advised that the sales person Mike is not any longer with the company.Thank you for your time reviewing it!

From: Revdex.com of Metro Washington DC Date: Mon, Jan 25, at 2:PMSubject: Fwd: Route Van Lines LLC (***) Response to a complaint ID #***To: *** *** ---------- Forwarded message ----------From: admin
Date: Mon, Jan 25, at 2:PMSubject: Route Van Lines LLC (***) Response to a complaint ID #***To: [email protected] whom it may concern,please be advised that we have received and carefully reviewed the complaint aboveWe were able to locate the account of the following shipper.Respectfully,we have determined that all charges were valid and all paperwork sighed and approved by the shipper at the time of the pick upWe verified that weigh certificates as wellWe will be more than happy to send them to the shipper if they don’t have a copies .As a courtesy gesture we would respectfully offer 100$ compensation for any hassle the sniper might experienced .We sincerely apologizeYours to count on,Route team

Was quoted a price of $5,for a residential move and ended up paying $10,plus they scammed me out of $for an overnight stay that was their fault and held all of my furniture hostage until I gave them a bank certified check Also, every single piece of furniture was severely scratched or broken along with severe damage to carpet form the origin and some floor damage ( they dropped furniture ) at the destination location The most unprofessional and scamming business I have ever encountered Nothing I could do but poay since they refused to deliver my funitire

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Response to a complaint #1***Inboxx admin Feb (days ago)to me Begin forwarded message:From: admin Subject: Response to a complaint #1***Date: January 23, at 12:23:PM ESTTo: ***Please,find our response to the complaint of Ms.*** and Mr ***.We would like to apologize for any inconvenience and bad experience they might have with our company.It is true that our company have moved them locally in 2012.However this was hourly charged move and we have never weighed their shipment.Our sales person Michael provided our customer with a written estimate for a full pack move.All the charges were based on the weigh of the shipment with price per lbs 0,cents per lbs.This price never changed even when the weigh increased.The delay of the delivery was caused because of the extra items and weight,we needed to wait for a bigger truck which we can send to deliver the household goods.Our paperwork shows that we provided the customer with a discount of 431,$ for the delay.Also we had an agreement to make a final payment via cashier’s check .We have % service fee for credit card payment at the time of delivery.Mr.*** decided to use a credit card and the service fee was waived based on a good faith.We understand that the final amount increased significant but that was based on the actual service provided.We understand that our customer had a budget for their move and as a gesture of good faith we would like to offer additional 250$ compensation to Mr.*** and Ms.*** .Thank you for your time reviewing our responseClick here to Reply or Forward

See Attachment
: Complaint # ***
Inbox
x
Revdex.com of Metro Washington DC
Jul (days ago)
to me
---------- Forwarded message ----------
From: *** *** ***>
Date: Fri, Jul 18, at 1:
PM
Subject: Complaint # ***
To: [email protected]
To whom it may concern,
please find our response to a complaint# ***
On 5/24/14,*** had a scheduled move with our company,on the day before the move she called and cancelled the service for the next day.Our cancellation policy states that if the move is cancelled less than days prior of the move day then we have the right to hold the deposit for the move .*** ,called after that and asked if she can reschedule her move for 28th.Despite the busy schedule we were able to perform her move on the desired date,also we never double charge her for a deposit.We simply used the first deposit as a credit for the second move.We received a claim for damages from *** in the legal time frame,it was also sent in written as we required.However ,her claimed was denied ,the reason why was because the claims are limited only to what is marked at the time of the delivery.As a gesture of good faith we offered her 100$.We are still willing to compensate her with this amount
Respectfully yours,
Kal

From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Jan 25, 2016 at 2:44 PMSubject: Fwd: Route 66 Van Lines LLC ([redacted]) Response to a complaint ID #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From:...

admin <[email protected]>Date: Mon, Jan 25, 2016 at 2:00 PMSubject: Route 66 Van Lines LLC ([redacted]) Response to a complaint ID #[redacted]To: [email protected] whom it may concern,please be advised that we have received and carefully reviewed the complaint above. We were able to locate the account of the following shipper.Respectfully,we have determined that all charges were valid and all paperwork sighed and approved by the shipper at the time of the pick up. We verified that weigh certificates  as well. We will be more than happy to send  them to the shipper if they don’t have a copies .As a courtesy gesture we would respectfully offer 100$ compensation for any hassle the sniper might experienced .We sincerely apologizeYours to count on,Route 66 team

Follow up on the pack-up issues described in Complaint #1[redacted].
 The movers had already told us they would be late to deliver our goods, based on the reweighing of the truck. They gave a new arrival window of 11 AM to 2 PM on Wednesday 7/16 (original delivery of goods was supposed...

to be 7/15, but, again, the delay was expected due to the reweighing issue). I left work at 1:30 to be there to meet the movers. They called at 4:30 after repeated attempts by myself and my husband to get hold of the truck driver and the owners of the company, with whom we were dealing directly since we had moved with them previously, and said that they would not arrive until the 6 PM to 8 PM window. They finally arrived at 9 PM and began to unload, only working for 1.5 hours before realizing that the darkness outside was a safety issue and determining that they should return the next morning to finish. They arrived at 8:00 AM the next morning and were finished unpacking and assembling the furniture that they had had to disassemble by 1:00 PM. During the 5-hour window, they severely damaged my grandparents' [redacted], solid cherry dresser. This furniture is not made anymore and will be difficult to replace/repair, regardless of the insurance. As they unpacked the truck, I also realized that the elliptical machine was damaged, probably beyond repair. The shafts and bearings allowing the handles and foot pedals to rotate had been bent, the casings for these joints were broken and oozing grease, and the pedals had been taped together such that all of the rods connecting the handles and foot pedals were bent and the pedals were actually on top of one another instead of side by side. Then, after the movers left, I discovered that they had left trash in the guest bathroom, the master bedroom, the garage, the formal living room, and had left tape on most of the furniture. That is, part of the service was a cleanup of the moving "residue" and they did not do this. As I've unpacked, I've noticed many things dented, dinged, and damaged that were in boxes labeled "fragile, put on top" that I found at the bottom of the stacks of boxes placed in my garage.

See Attachment
Response to a complaint # [redacted]Inboxx admin <[email protected]>Feb 6 (4 days ago)to me Begin forwarded message:From: admin <[email protected]>Subject: Response to a complaint #...

[redacted]Date: January 23, 2015 at 12:12:17 PM ESTTo: [redacted]Please,find our response to the complaint of Mr.[redacted].Please ,be advised that we have investigated the issue and have reached a decision.First we would like to apologize to Mr.[redacted] and his family for the inconvenience he might experienced with our company.When his move was booked our sales person made a mistake and provided the customer with very short delivery window 6/23-6/27, which is not our standard practice.The shipment was delivered on 7/1 which is 4 days outside of the window.We want to remind that we experienced an issues with the service elevator.We were not allowed to deliver on the weekends.However we understand that our sales rep made a mistake which ultimately brought the whole move downhill .Per our published tariff the compensation for a delays is 30$ a day outside of the window.On top of the 50$ we took off the balance of our client we would like to offer another 190$ which doubles what our tariff grants.Please,be advised that the sales person Mike is not any longer with the company.Thank you for your time reviewing it!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Could You please send the inventory along with the check to my home address?  Thank you.
Regards,
[redacted]

See Attachment
Response to a complaint #[redacted]Inboxx admin <[redacted]>Jan 23 (7 days ago)to me Please,find our response to the complaint of Ms.[redacted] and Mr [redacted].We would like to apologize for any inconvenience and bad experience they might have with our company.It is true that our company have moved them locally in 2012.However this was hourly charged move and we have never weighed their shipment.Our sales person Michael provided our customer with a written estimate for a full pack move.All the charges were based on the weigh of the shipment with price per lbs 0,90 cents per lbs.This price never changed even when the weigh increased.The delay of the delivery was caused because of the extra items and weight,we needed to wait for a bigger truck which we can send to deliver the household goods.Our paperwork shows that we provided the customer with a discount of 431,55 $ for the delay.Also we had an agreement to make a final payment via cashier’s check .We have 3 % service fee for credit card payment at the time of delivery.Mr.[redacted] decided to use a credit card and the service fee was waived based on a good faith.We understand that the final amount increased significant but that was based on the actual service provided.We understand that our customer had a budget for their move and as a gesture of good faith we would like to offer additional 250$ compensation to Mr.[redacted] and Ms.[redacted] .Thank you for your time reviewing our response. Click here to Reply or Forward