The company's response did not address my specific complaints, plus it included inaccurate and outright falsehoods regarding my medication regimen.First, they stated they were only going by FDA guidelines regarding the dosing of the medicationThe FDA does not provide any specific limitations on this medication; in fact, my Doctor had the drug manufacturer who made the medication fax information to the above company regarding dosing guidelines.Also, they initially advised me they were denying the medication because it was prescribed twice dailyFlexscripts stated it was only approved for once daily administrationHowever, when my Doctor adjusted the prescription to reflect only once daily dosing, Flexscripts continues to deny coverage for the medicationI made several phone calls to Flexscripts, but was only advised my information had been "passed to higher ups," and refused to provide any further explanation.Regarding the original prescription (for twice daily dosing), both my insurance company before Flexscripts and my current health insurance plan (I canceled the above plan and signed up with a different company) have covered the twice daily dosing, as prescribed by my DoctorI remain frustrated because they were paid for a service, and I was lied to frequently (and my Doctor threatened) due to either simple ignorance or outright greedAs stated above, even after my physician adjusted the dose to what they recommended, they still denied coverageAt no time did they offer a different medication out of that class of medications (per regulations from the Affordable Care Act).I only hope no other patient has to deal with the utter ignorance and incompetence this company displays
The company's response did not address my specific complaints, plus it included inaccurate and outright falsehoods regarding my medication regimen.First, they stated they were only going by FDA guidelines regarding the dosing of the medicationThe FDA does not provide any specific limitations on this medication; in fact, my Doctor had the drug manufacturer who made the medication fax information to the above company regarding dosing guidelines.Also, they initially advised me they were denying the medication because it was prescribed twice dailyFlexscripts stated it was only approved for once daily administrationHowever, when my Doctor adjusted the prescription to reflect only once daily dosing, Flexscripts continues to deny coverage for the medicationI made several phone calls to Flexscripts, but was only advised my information had been "passed to higher ups," and refused to provide any further explanation.Regarding the original prescription (for twice daily dosing), both my insurance company before Flexscripts and my current health insurance plan (I canceled the above plan and signed up with a different company) have covered the twice daily dosing, as prescribed by my DoctorI remain frustrated because they were paid for a service, and I was lied to frequently (and my Doctor threatened) due to either simple ignorance or outright greedAs stated above, even after my physician adjusted the dose to what they recommended, they still denied coverageAt no time did they offer a different medication out of that class of medications (per regulations from the Affordable Care Act).I only hope no other patient has to deal with the utter ignorance and incompetence this company displays