In regards to the complaint filed against us involving the Mini CooperVehicle was sold in good faith with a signed contract, and with a voluntary deposit left by the customer.When the customer purchased the vehicle I told them I would try for Friday or Monday, but that I could not promise a exact delivery date as under New York state law all emissions monitors have to be setin order to get the vehicle inspected When she called on Friday , I told her this and she stated she want't her deposit back I explained that is not how it works we sold you the care in good faith Theyled me to believe that they had had some major family problem, told one of the other workers that she wrecked her other car, and could not purchase the vehicle,several excused to try and get out of a legitimate purchasePrepping the vehicle for inspection, we repaired the exhaust system and replaced wheel cylindersWe then needed to drive the vehicle to try and set the monitors for inspection and as of today that process is still going onVehicles can not be delivered to customers until we meet the state requirement of setting the monitors so the vehicle can properly pass inspectionAll of this was explained before deposit was even received
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below04/14/but for safe measure we both agreed the latest Monday at amI spoke with Dave (salesman) on Thursday he stated the vehicle is having trouble passing inspection I called Dave on Friday a date we agreed on to inform him I had transferred my insurance to new vehicleDuring our conversation he stated the vehicle would most possibly not be ready MondayI then responded I wanted a refund and didn't see this working outAs for my car it was not wrecked and has nothing to do with this transaction I called this morning Monday 04/17/at 10:A.M and the car is still not ready and has NOT passed inspection I asked for a full refund and the manager stated “I would get any money back because they used the money to get the car repaired”At this time they claim to have spent over $and the car is still not passing InspectionThe Cargurus classified ad where I originally viewed vehicle did NOT MENTION that the car needed repairsThe Manager justified his non-refund stating “we took the car off the market which entitles us to keep your deposit”I stated that was a lie because the car was NEVER REMOVED from Cargurus and as of today April 17th the post is still online and listed for saleThe business is being dishonest in order to keep the deposit and did not spend $on repairs for the vehicle; nor did they ever inform me thats what my money was being used for I would have never left a deposit if I knew the business was strapped for cashThe business is misleading and dishonest about the cars they advertise.Thank you, [redacted] ***
In regards to the complaint filed against us involving the Mini CooperVehicle was sold in good faith with a signed contract, and with a voluntary deposit left by the customer.When the customer purchased the vehicle I told them I would try for Friday or Monday, but that I could not promise a exact delivery date as under New York state law all emissions monitors have to be setin order to get the vehicle inspected When she called on Friday , I told her this and she stated she want't her deposit back I explained that is not how it works we sold you the care in good faith Theyled me to believe that they had had some major family problem, told one of the other workers that she wrecked her other car, and could not purchase the vehicle,several excused to try and get out of a legitimate purchasePrepping the vehicle for inspection, we repaired the exhaust system and replaced wheel cylindersWe then needed to drive the vehicle to try and set the monitors for inspection and as of today that process is still going onVehicles can not be delivered to customers until we meet the state requirement of setting the monitors so the vehicle can properly pass inspectionAll of this was explained before deposit was even received
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below04/14/but for safe measure we both agreed the latest Monday at amI spoke with Dave (salesman) on Thursday he stated the vehicle is having trouble passing inspection I called Dave on Friday a date we agreed on to inform him I had transferred my insurance to new vehicleDuring our conversation he stated the vehicle would most possibly not be ready MondayI then responded I wanted a refund and didn't see this working outAs for my car it was not wrecked and has nothing to do with this transaction I called this morning Monday 04/17/at 10:A.M and the car is still not ready and has NOT passed inspection I asked for a full refund and the manager stated “I would get any money back because they used the money to get the car repaired”At this time they claim to have spent over $and the car is still not passing InspectionThe Cargurus classified ad where I originally viewed vehicle did NOT MENTION that the car needed repairsThe Manager justified his non-refund stating “we took the car off the market which entitles us to keep your deposit”I stated that was a lie because the car was NEVER REMOVED from Cargurus and as of today April 17th the post is still online and listed for saleThe business is being dishonest in order to keep the deposit and did not spend $on repairs for the vehicle; nor did they ever inform me thats what my money was being used for I would have never left a deposit if I knew the business was strapped for cashThe business is misleading and dishonest about the cars they advertise.Thank you, [redacted] ***