Route Van Lines LLC

Follow up on the paissues described in Complaint #[redacted] The movers had already told us they would be late to deliver our goods, based on the reweighing of the truckThey gave a new arrival window of AM to PM on Wednesday 7/(original delivery of goods was supposed to be 7/15, but, again, the delay was expected due to the reweighing issue)I left work at 1:to be there to meet the moversThey called at 4:after repeated attempts by myself and my husband to get hold of the truck driver and the owners of the company, with whom we were dealing directly since we had moved with them previously, and said that they would not arrive until the PM to PM windowThey finally arrived at PM and began to unload, only working for hours before realizing that the darkness outside was a safety issue and determining that they should return the next morning to finishThey arrived at 8:AM the next morning and were finished unpacking and assembling the furniture that they had had to disassemble by 1:PMDuring the 5-hour window, they severely damaged my grandparents' [redacted] , solid cherry dresserThis furniture is not made anymore and will be difficult to replace/repair, regardless of the insuranceAs they unpacked the truck, I also realized that the elliptical machine was damaged, probably beyond repairThe shafts and bearings allowing the handles and foot pedals to rotate had been bent, the casings for these joints were broken and oozing grease, and the pedals had been taped together such that all of the rods connecting the handles and foot pedals were bent and the pedals were actually on top of one another instead of side by sideThen, after the movers left, I discovered that they had left trash in the guest bathroom, the master bedroom, the garage, the formal living room, and had left tape on most of the furnitureThat is, part of the service was a cleanup of the moving "residue" and they did not do thisAs I've unpacked, I've noticed many things dented, dinged, and damaged that were in boxes labeled "fragile, put on top" that I found at the bottom of the stacks of boxes placed in my garage

See Attachment Response to a complaint # [redacted] Inboxx admin < [redacted] >Jan (days ago)to me Please,find our response to the complaint of Ms[redacted] and Mr [redacted] .We would like to apologize for any inconvenience and bad experience they might have with our company.It is true that our company have moved them locally in 2012.However this was hourly charged move and we have never weighed their shipment.Our sales person Michael provided our customer with a written estimate for a full pack move.All the charges were based on the weigh of the shipment with price per lbs 0,cents per lbs.This price never changed even when the weigh increased.The delay of the delivery was caused because of the extra items and weight,we needed to wait for a bigger truck which we can send to deliver the household goods.Our paperwork shows that we provided the customer with a discount of 431,$ for the delay.Also we had an agreement to make a final payment via cashier’s check .We have % service fee for credit card payment at the time of delivery.Mr[redacted] decided to use a credit card and the service fee was waived based on a good faith.We understand that the final amount increased significant but that was based on the actual service provided.We understand that our customer had a budget for their move and as a gesture of good faith we would like to offer additional 250$ compensation to Mr[redacted] and Ms[redacted] .Thank you for your time reviewing our responseClick here to Reply or Forward