Rove Pest Control

[redacted] See Attached [redacted] Per conversation account manager had with customer they explained that me reduced one time rate was the initial service discount which customer initial service was $( plus tax) and that rate was reduced from the standard $for an initial serviceCustomer called and decided not to have his one month follow up and any other communication with the customer didn't happen until the end of OctoberCustomer was cancelled out and charged the cancellation feeCustomers account has been cancelled out so their will be no further services or feesCelia [redacted] Rove Pest Control

Initial Business Response / [redacted] (1000, 5, 2014/05/06) */ Thank you for bringing your concern to our attentionWe understand that a lot of information is covered when first setting up a pest control account and it can be difficult to remember the specifics of conversations that occurred over a year agoFor example, the gentlemen that visited the home last year was a service technician and the conversation with the salesman only occurred over the phoneThe quarterly services that were discussed originally (and refused) provide opportunity to review important details with our customers on a regular basisIn addition, we leave a copy of the details with customers for referenceIf there are any questions, our customer service agents are available to help Service agreements are used in the service industry to establish terms of serviceThe agreement we use for service is not a one sided document, but rather a document that includes provisions for both partiesIf elements of the agreement are eliminated, they do not remain intact for one party and disappear for the other partyThe first paragraph of the service agreement that was crossed out sets up the minimum term of the agreement and also allows for the agreement to continue with any longevityThis means that neither the company nor the customer may enforce continuationThe elimination of this paragraph changed the document from a service agreement to an unenforceable pricing sheet for any future visitSince there is no longevity, it is a suggested pricing guide and both parties must agree to anew with each occurrenceThe second paragraph that was eliminated from the agreement establishes protocol for subsequent visitsWithout this paragraph, new terms for each subsequent service must be agreed upon by both partiesThe third paragraph of the agreement that was eliminated sets the basis for free re-servicesSince this was eliminated, free services are no longer available The elements remaining on the document are the service calendar, the initial service fee, the regular service fee, and the written in re-service feeThe calendar shows that the initial service fee comes due each March, but since the continuation portion of the contract was eliminated, the service fee initiating each year must be agreed upon by both parties The regular service fee establishes the price for setting up regular services which you pointed out were clarified in this situation as being quarterly intervalsWhen the call was made to the office to request service, we offered to set up the regular services at the price listed on the contract without charging the service fee to initiate the year; this offer was declined The re-service rate sets up the cost for additional service relating to initial or regular servicesThe agreement defines re-services as additional services needed between regularly scheduled treatmentsSince this paragraph was crossed out and no regular services were scheduled for additional services to fall between, the re-services either become unavailable or they become available only during the discussed term which has been established as quarterlyThe re-service rate was written in to clarify the cost of such servicesThese services could have been requested any time during the first quarter following the initial service of The products necessary for the treatment requested are designed to last 60-daysOnce the useful life of the product has expired, it is necessary to either set up a regular service or have another initial service to initiate a new period At this point, we are happy to provide service as needed as long as we are able to come to agreement on a mutually beneficial pricing and service arrangementIn a free market society, each party may choose to accept or decline proposed arrangementsIt is not the role of the Revdex.com to assist customers in price negotiations for new serviceEven though the pricing sheet has no longevity built into it due to the eliminated paragraphs, we are happy to continue honoring the pricing as was explained in the recent conversations with the officeYou may have your initial service of at the initial service rate, or you may set up regularly scheduled treatments on a quarterly basis at the regular service rateOnce a service is completed this year, you may order re-services during the span of that quarterIf you wish to pursue an arrangement with another organization, we can provide you with a recommendation for a company that will provide a similar service though we cannot guarantee or influence their pricing Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) My issue is that I was induced to procure the service on that date based on the promise of future service at a reduced rateI would not have purchased the service on that date, but for that promiseI had in fact refused the service for that dateI had been offered a contract with quarterly treatments, which I refusedI was then offered a one-time treatment, which I also refusedAt that point, the technician leftHe returned promising me future retreatments at the reduced rateHe crossed out the sections of the agreement that were crossed out and advised that I would get the reduced rate whenever I called inI understand that the business does not want to honor this promise now for an unlimited futureI suggested that if they gave me one retreat at the reduced rate, I would call it evenThey refusedI feel like I was induced to enter into the initial service based on a fraudulent promiseI would like reimbursement for a service that I would not have purchased but for the fraudulent promise made to me by their technician Final Business Response / [redacted] (4000, 9, 2014/05/09) */ We understand that misunderstandings do occur, especially when recalling specific verbiage of a conversation over months oldIn light of this, we are willing to do one single service at the price requested, but any future service will need to be priced out anew Final Consumer Response / [redacted] (3000, 11, 2014/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Following the refusal of Rove to honor our agreement (or to accept my request for one treatment at the agreed-upon reduced price), I contacted another companyThat company came out to treat my house on May and I entered into a contract with them for future servicesGiven the fact that I no longer require any services from Rove, I request that they reimburse me for the amount that they induced me to spend based on promise of future serviceAs I pointed out previously, when Rove's employee first arrived at my house and tried to sell me a quarterly contract, I rejected Rove's offer of a quarterly contractHe then tried to sell me a one time serviceI rejected Rove's offer of a one-time serviceThis is evidenced by the fact that Rove's employee left my house and property completely after my refusalsHe returned to my property to offer me a one-time treatment at approximately $ALONG WITH subsequent retreatments at $and Rove's employee changed Rove's usual Service Agreement to reflect this arrangement (or so that Rove employee claimed)I would not have allowed the treatment of my house that date but for the agreement as outlined to me by Rove's employee and the service agreement I signedGiven Rove's refusal to honor that agreement or to accept my request at compromise, I would like to be put back in the position I would have been in had I not relied on Rove's apparent misrepresentations regarding the signed Service AgreementI have requested that Rove reimburse me for the full fee paid on the original date of serviceHowever, I would be willing to to accept $

Very poor customer serviceVery hesitant to answer any questionsDifficult to get ahold ofServices not comparable to what's offered by competitors

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Thank you for bringing this confusion to our attentionWe apologize for the error in the conversation that occurred in November which caused the confusionWe have reviewed the conversation with the customer service representative who failed to review that account details that had been set upWhen the original phone conversation occurred, the phone representative reviewed the service plan with you and the length of commitment associated with the discount taken on the initial serviceWhen the first technician arrived, he did ensure the agreement was reviewed, the details of the agreement terms initialed, and the agreement signed, but any confusion should have been resolved in NovemberWe understand it would have been confusing to not be held to the agreed upon terms and then have that resurfaceIn light of that employee error, we will not be enforcing the agreed upon terms, but we do encourage you to maintain protective barriersThe products applied for mice will have a continuing effect of keeping them under control, and we are thrilled to hear that the control efforts have been successfulIt is important to continue those barriers and be proactive about keeping pests out of the home, and populations around the home under controlWe are more than happy to continue keeping the population levels low for you, but if you prefer to work with a different company, we would be happy to point you in the direction of another reputable company with a similar track record of success

Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ This issue was previously resolved according to our recordsWe do have the signed contract on file in case it is needed, but the situation was already considered a misunderstanding and the service in question that was ordered, contracted for, and provided was already refundedThe difference in the service price on the initial service is sales tax which we do not control, but the contract does indicate that sales tax would be charged as required by the state

[redacted] , I believe this complaint has already been resolved The customer has been allowed to terminate their service agreement with Rove, without any fine or penalty back on June 20th Unsure how to respond to the desired settlement Soliciting door to door is not illegal with the proper permits, which we have Nor are we trying to scam customers into accepting service It’s a simple offer that can either be accepted or declined by the homeowner There are no twisting of arms going on around here:)

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Thank you for reaching out to us regarding the volesWe need to coordinate a time to get expert eyes on the property to properly analyze the current situation now that the snow has meltedVoles are not a quick fix, and we are glad that you started the process right awayFar too many do not start the process right away and end up even worse offThe control process will vary from neighborhood to neighborhood and even yard to yard within neighborhoods, but our commitment to you is to continue the control process including adjustments until the control point is achievedThe process is not a shield or barrier that prohibits voles from entering a yard, but is a process of restricting the population count itselfAs is the case with all wildlife, the population diminishing process works on a wavy pattern in a downward directionWe have many tools at our disposal and are excited to find the next piece in the processWe will have someone reach out to you this week to coordinate that next step

[redacted] See Attached *** Per conversation account manager had with customer they explained that me reduced one time rate was the initial service discount which customer initial service was $( plus tax) and that rate was reduced from the standard $for an initial serviceCustomer called and decided not to have his one month follow up and any other communication with the customer didn't happen until the end of OctoberCustomer was cancelled out and charged the cancellation feeCustomers account has been cancelled out so their will be no further services or feesCelia [redacted] Rove Pest Control

I requested service and a technician came out on Sept 30th to setup some traps for my garage for miceThe technician said he needs to collect payment after his workBefore I signed for my card, I asked him if I have to dispose of the mice or if they willHe specifically told me that if I don't want to dispose of it then just give them a call and they will come dispose of itWith that being said, I cancelled my service with them on Oct 21, which is exactly weeksI was never given anything to sign, other than for payment on my card, which was threw the technicians tablet and a cost of $He also told me this is for the initial cost of the 1st quarter and that every quarter I will be charged up to a year for the service When I cancelled my service, I was charged a $fee for cancellingMind you, I was never given anything else to sign other than for payment on my credit cardI called back couple days ago to see why my traps aren't getting replaced, since I already paid for the first quarterThe rep told me since I cancelled, I wanted to end my service right then and thereI told her no, I ended my service for the following quartersAgain, I was never given anything to sign for the contract nor was I showed any documentation stating anythingAt the end of the day, they did not fulfill their obligation of my full quarter that I paid forEither they come out and perform their services for the remainder the quarter that we "agreed" to or else I want a pro-rated refundI don't even care about the $cancellation fee, at least pro rate my initial charge of $for not fulfilling your obligation initial charge = $ Sept - Oct = weeks exactly / = weeks per quarter - weeks = weeks unfulfilled $/ weeks = $/ week x $= $ I want a pro-rated refund of $if they are not going to fulfill the rest of the quarter that I have already paid for

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We are sorry to hear about your negative experience, but request a return call to learn what details of the service were not satisfactory so that we may correct things as neededWe place high value on all customer feedback, but without complete details, we are not able to determine correct paths of resolution or fix things where needed The customer states that the service took less than minutes, but provides no detail as to what was or was not done for the serviceThe GPS record of the service shows minutes for the service which is in line with the details of the job description and expected time of completionThe complaint references conversations with the manager, but the manager has placed calls to attempt to resolve this that have not been returnedThe complaint mentions just scrolling to the bottom and not allowing the customer to be aware of the terms of the agreement, but each term of the agreement was initialed and subsequently signed by the customerIn addition, a phone call occurred with our new account verification department where the individual terms of the agreement were reviewed with the customer to ensure they were properly explained We have attempted to resolve things via offers to complete whatever portion of the service was missed on an additional trip free of chargeWe have offered to do an entire service over again at no extra chargeWe are happy and attempting to resolve things through fair and equitable means, but attempts are being refused and contact attempts are being ignoredWe are aware that misunderstandings may occur, but where the offer began at 50% off and was negotiated to 74% off based on the completion of the entire agreement, we feel the customer should carry some level of responsibility for such an arrangementWe have reduced the cancellation fee to cover the cost of the service provided, but respectfully request a return call to the manager to gather the factual details necessary to obtain equitable resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received and calls from a managerI tried calling two separate days and was refused to be given a name of the manager that I was talking toThe agreement that I signed was the agreement to harge my card for the service that I was coerced into having them completeThe "service agreement" has all the explanations in fine print way above where I was able to initial at the bottomI asked multiple times if I can cancel whenever I want with no fees and I was advised I couldMy wife was advised the same thing when she was askedI want them to abide by what their sales rep is informing their customersI canceled within days of having the service done, clearly not wanting it from the beginningYes their truck is docking minutes of service, minutes getting their equipment, minutes of service in and outside of my house and minutes putting their equipment awayI can provide the things that were emailed to me to prove that the signature/initials are at the very bottom of the page showing that on an ipad/tablet, the rep would scroll to the bottom (after telling you that they have walked you through and explained everything to you for an hour) and have you sign/initial, you would not see the fine print at the top I understand that have some responsibility in this situation also, but please be aware, I cancelled when I did because I took the sales rep by his wordsPlease also be aware, that in no way shape or form, no one has contacted me or apologized for anythingI have tried to call and talk to anyone that can resolve my issue, but as the original complaint stated, they hung up on me, they informed me that I have to pay a cancellation fee because I didn't read the contract and on the third call, they refuse to let me cancel unless I pay the to cancelAgain, I did not want the serviceTheir sales rep would not leave my door and stated that he only needed my two more houses to fulfill the jobs for the dayHe then offered 50% off and it would cover the service for the day and for us to cancel anytime we want Since having to deal with their customer service department and the rudeness of the reps, I do not feel that I can be reasonable with them anymoreThey trapped me into something I did not want, refused to give names, refused to take notes and document my calls, advised me IF their managers had time they would call, that it is not in their court/fault that I did not read the agreement that I was signing, and their sales reps not giving truthful information

Thank you for letting us know there was an issue, and I apologize for the issue with the glue board disposalThe service guarantee is an important part of the service and I want to ensure that it fully covers issues any ongoing customers haveI will have a manager reach out to you to resolve everythingThough we wish everything went perfect according to plan each time, we appreciate the opportunity to improve and fix issues as they arisePrior to the conversation we can email over the original document signed that clarifies that there was a discount taken on the first service as part of a month agreement and shows the per service charge rather than a time period chargeThe fee for cancellation covers the discount taken on the first service on the premise that the full agreement would be metWe look forward to speaking with you to resolve everythingThank you again for taking the time to let us know how we can help you and improve Travis [redacted] | Operations Director | ###-###-#### rovepestcontrol.com

Customer signed up for services on 5/18/with a very bad mole and gopher issue, Customer is upset because they are still having this issueLooks like customer had a told of regular quarterly services and re-services and mole follow-upsTired to explain to the customer with having this bad of a mole/gopher issue that the customer needs to understand that it takes time to get under control Price didn’t very for the customer his initial service was $with tax and his Quarterly services were $with tax $attached is his service agreement stating the priceWe would like to offer the customer for a manager to come out and survey his lawn and create a plan of action with him and explain the way moles and gophers work? Specially if he is still have a bad mole and gopher problem we would like to help

Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ We appreciate any feedback from customers as it normally gives us an opportunity to improve as a companyThe only specifics in the complaint deal with time spent on the home, but the contract was not established based on timeThere is no hourly rate associated with the contractThe contract is for pest controlWhen the service was set up, the customer initialed beside the paragraph indicating understanding that it was for a month period as well as the re-service policy under which if the customer requests additional services, RPC will return and retreat the home according to the customer's service planThe value in the service is achieving a level of control in the pests being targetedIn some cases, a thorough inspection may be needed and may take additional time, but if a problem or source of a problem is evident, little inspection time is needed and the technician can begin treating accordinglyNo mention of time required for service is listed on the contractTime corresponds to work needing doneThe customer states that "at most tech has been minutes for each treatment," however records indicate that the services actually lasted 20, 15, 18, and minutes respectivelyThese times have a logical flow as an initial service will take longer getting things establishedThe service time spikes in late July as pests are quite active during the summerThe minute service occurred during November when pests need treated, but there are less variety that need addressedOnce again, the customer understood at the time of beginning service that if additional services were needed for whatever reason (this could include wanting the technician to spend more time at his property), such service requests would be provided at no extra chargeThe establishment of the value for service was negotiated at the time of establishing serviceIf there is some pest needing more attention, the remedy is already in place to address itThere is no contract for timeIf the customer felt that the time spent was inadequate, he had a day recision right following the transactionAt this point, the customer has taken advantage of over $in discounts in conjunction with the service contractThe cancelation fee is in place to dissuade customers from taking advantage of discounts and then rescinding on the agreementIf there is a pest issue that needs addressed, we will return free of charge to take care of it as contracted

Initial Business Response /* (1000, 5, 2015/11/20) */
Thank you for reaching out to us regarding your concernsWe apologize for the phone company and the issues they were havingWe are currently working with them to ensure it is fully resolved or we will be switchingAgain we are terribly sorry,
and are doing everything we can to remedy this issue that is outside of our direct control
As the representative stated when she received notice of the issue, she would investigate it thoroughly and get back to youIt is of vital importance in our attempt to provide the best customer service possible that we take each complaint and concern seriously and look into each oneShe investigated and was able to verify through GPS and technician description of specifics on the home that he did arrive at the correct house and do a portion of the serviceShe placed a call to the number we have on file for you and left a message to call back to resolve everythingShe has not yet hear back, but we have not had issues with the phones since that day, so there should be no issue returning her call at this point
Since part of the service was completed, but other parts were not, we will send a technician out to complete the other portions of the service at no extra charge as has been our service guarantee to you all alongIf anything is not completed to your satisfaction or a problem arises in between, we will return free of charge
Please call us at your earliest convenience at *** and we will schedule the remaining portions of the serviceThank you for your business

I am rejecting this response because:
Rove did not address the reason why I choose to cancel the service in their responseFirstly, It was not true that I have not tried to address my concern with them as I have sent them message and spoke with them twice or thrice bout it on the phoneAlso, the response failed to address the fact that the Business engaged in advertisement as a mean of advertising their services to mean; as noted in my complain "I have called to inform them that their agent told me I can cancel if not satisfied with no penalty, but they still want me to pay the fee chargedThis is advertisement, plus the fact that the service agreement that they later sent to me was hidden on a small iPhone with impression that that I am signing for the payment and the service as discussed, not knowing it has hidden information on the phone." Have hey spoken to their agent about this particular issue, and did he deny having provided information to me as stated in the complain ? I will like to knowIf he did not deny, on what basis are they charging cancellation fee for poor services and advertisementwhy in fact do they choose to trespass on my premises after I have called and informed them of the cancellation? Rove need practical and truthful explanations to these questions

Rep sold this to us letting us know that it is very easy to schedule your appointments around your scheduleSo not true! Spent min on the phone only to be given time windows that do not meet our scheduleAfter the 4th time I was put on hold I was given a time window that I could do, but it was delivered to me by a very angry rep and was hung up onLess than pleased at this point and I will be sharing this with everyone in our association of homes in this areaGuess we are stuck once again with one of those bait and switch companies...(Sales rep talks up a storm and promises everything and how it is so simple, when in the end it is not)

*** Hard Copy Attached *** On May 12th the final service was performed under the month service agreementThe customer did not call to confirm a cancellation on the accountWhen the service was performed on August 10th, the customer called explaining that they did not want that
serviceAs a sign of good faith, we refunded the customer on August 26th in the amount of $On November 19th the customer called inquiring about having their final service and agreed to have service in December 4th We informed the customer that we do require a day notification of cancellationThe customer did not call back to confirm the cancellation after the service was completed on December 4th so service was to continue on a quarterly basisOn February 18th another service was providedThe customer called on April 12th indicating that they did not want the service that was provided on February 18thAs another sign of good faith, we refunded the customer on April 13th in the amount of $There was an error in our system which recharged them on April 14th which we were aware of and refunded the charge right away on April 14th in the amount on $We have refunded the customer a total of $257.10.We have already spoken with the customer and provided our proof of the refunded amounts including the transaction ID numbersIf the customer would like to provide evidence through bank statements indicating that the refunds did not go through, we will look into it further

Very disappointingI would stay away from this company if I can*** *** came over to my house and was saying that a lot of my neighbors were signing up for their servicesI asked for a discount and he said since there were so many neighbors singed up , I can get my first rate for $instead of for the first visitWhen I received my invoice, it was $ Called them, they said they needed the name of my neighbor who I was refer toThe lady on the phone also said that there was only one person in my neighborhood signed up for their serviceThis is shady business

Initial Business Response /* (1000, 8, 2015/09/18) */
We appreciate the opportunity to improve through customer feedbackWhen analyzing situations, it is important to have accurate information so that accurate conclusions may be drawnThe report states that the technician was wearing shortsAs
technicians gather the products to complete a service, they interact with service managers who verify various things including the clothing of the technicianMN state law requires long pants be worn whenever applying pesticides for hireWith this accusation of an infraction of the law, we had to take it seriously and call through the rest of the customers on the route and bother them to find out if the technician was wearing shorts at their homesAll reports received from customers and the service manager indicate the technician was wearing pants that dayIt seems unlikely that the technician would change into shorts for that service only, especially since the wearing of shorts would expose the technicians legs to attack from the yellow jacketsIf observation was not accurate enough to distinguish between shorts and long pants, it cannot be an accurate source of information regarding the specific type of product appliedThe technician reported a dust application on the invoice and the description from the customer fits a process the technician would have gone through to apply the dustIt seems that the majority if the accusation against the technician is based off of visual inspection of the nest entranceIt is important to understand that dust should be applied to dirt and nests in a manner that does not coat or pile up in such a way that the application would be visibleSuch an application would be against label application and would be an instance of an illegal applicationWe are grateful to hear that the technician made the application according to the label and legal guidelinesThe active ingredient in the dust applied is Deltamethrin which is a slow acting productThe downside of the slow active ingredient is that it will not drop the yellow jackets dead in their tracks and will not even kill them within 1-daysThe benefit of this product is that it allows adequate time to spread throughout the entire population and nestDepending on the number of yellow jackets and the hatching stages, the treatment could take anywhere from days to days to take care of the entire populationThe time frame from initial application to first reported complaint was only daysAt the day point, the problem was reported as solvedEven if the customer had reported continued activity after or days, it would not have been reason to indicate an incomplete treatmentSome insect issues take longer than others to achieve resolutionSince the customer applied another product within a few days of the original application, it is impossible to separate the effects had from each productMany pest control customers aid in the control of their insect issues by altering landscaping, cleaning up food and harborage sites, applying contact killers as temporary relief in specific areas while the main product runs its course, or even by simply stepping on and squishing unwanted bugsAny additional effort from the customer may help accelerate the situation, but does not decrease the cost of the product applied or decrease the value of the technician's efforts at the time of serviceA service was ordered for yellow jackets, a technician arrived and performed the application, and within days or less, the problem was solvedThere is no observable reason to justify a refund for services renderedIf the customer felt that additional service was required, the correct step to take would have been to contact us in which case the process could have been re-explained and a free follservice could have been performed if results did not occur within 5-days

Initial Business Response /* (1000, 5, 2014/11/19) */
We appreciate the feedback and the opportunity to improve as a companyAfter looking into the complaint, it appears the main points of concern are (1) dispute over the existence of a contract, (2) disregard for the customer's request to
cancel, and (3) ineffective serviceIn order to address these issues, each point of concern was investigated independently as follows:
(1) The customer's file contains a signed month contract for an initial service and four quarterly servicesThe signature matches two other independent service invoices which the customer signedIn addition to the signature, the representative visiting the home in June had the customer initial the portion of the agreement explaining that it is for monthsThe contract provided the customer with a discounted initial service price (over $off treatment) as well as a discounted regular service price (over $off each regular) as part of a package priceThe cancellation fee is meant to dissuade customers from taking advantage of the discounted pricing and not completing the agreed upon service package
(2) In August the customer called in stating that she did not want to be on automatic serviceAt that time, an account manager reminded her of the contractual terms that had already been establishedThe customer continued serviceThe next request to cancel service came via telephone call on November 10thThe service occurred already on the 6th of NovemberThe customer's husband was informed of the contractual situation and said he would need to talk to his wifeOn November 12, the customer sent an email requesting cancellationAn account manager called and left voice mails for the customer to call back to discuss furtherOn 11/14, the customer called back and felt the service level was ineffectiveThe account manager reminded the customer of the re-service policy in which we could return for freeThe customer stated that she was concerned about having additional chemicalsThe desire to have no bugs with a lack of desire to have adequate chemical levels creates a difficult situation for the company to solveIn light of the impasse, the customer was let out of the contract and agreed to pay for services already performedThe claim that the request to cancel was not honored conflicts with the date of cancellation matching the date of the reached agreement
(3) Pest control is a processThe customer was set up on a month program to control various structural pestsIt is not uncommon to experience ebbs and flows while working toward the desired level of controlIn order to help reach the desired control level quicker, the customer could call for additional service at no extra chargeThe customer only called once in the months of service for additional service and was concerned about more frequent application of productsThere is little we can do as a company if we are not given the full course to achieve results and the customer is not willing to request additional visits
We could not find any evidence of dishonest sales practicesWhile it is possible for customers to change their minds mid-course on an agreement, the customer should retain some responsibility for the agreements entered into and the discounts takenSince the customer originally contracted for the services, subsequently was allowed out of the agreement and agreed to pay for service provided, and now is requesting release from payment for services already rendered; we are unable to justify further release of obligation on the end of the customerThe contract was already canceled penalty free