Owner Manager Rovik Support, LLC Re; I.D.# [redacted] Hello and, good day to you: We apologize for the inconvenience this Lady has encountered with our enthusiastic customer service representatives As I understand, Customer I.D# [redacted] was solicited once, as a courtesy call to introduce our technical service Maybe another Company has been calling her and she is thinking it is our Company that is bothering her, too many unreasonable times Does she have caller I.D.? She may be able determine who the real culprit is and, “call block” itI have to do that, from the many solicitors I get every day We thank the customer for bringing this up to our attention The Management Team has been chastised to be more conscientious about the customers Even though we did not call excessively as the customer describes of us They will be more understanding, as they have weekly training sessions to reform, lead and improve, their quality of service Also, this Lady has been placed on a “no call” list from our technical serviceWe object to being compared to the term of “Internet scam.” We have talented Internet Technicians that endeavor to quickly resolve every client’s PC technical issues, during their time of stress, to their satisfactionThe client was referred to us by an Internet Marketing Co., that we hired to bring us customersSo, by the Marketers, utilizing their marketing strategy, compiled a prospective customer list for us Our customer care representatives, develop these leads into a Customer Service Agreement, if feasible and suitable, to the prospective customer’s technical needsSo, the customers, are in full clarity of mind, sound reasoning, without pressure and stress, when we callThe customers then enter into an Agreement for our Technical Services after we resolve their PC technical issues to the customer’s satisfaction Therefore, we NEVER high pressure solicit a prospective customerIn fact, we carefully listen with sincerity, to resolve their technical issues and, we NEVER cause any deceptive “scam” and obligate a customer to reach out to us or, trap them into a service agreement that we do not respect nor responsibly oblige We endeavor to do right by our customer baseSincerely; Rovik Support, LLC
Owner Manager Rovik Support, LLC Re; I.D.# [redacted] Hello and, good day to you: We apologize for the inconvenience this Lady has encountered with our enthusiastic customer service representatives As I understand, Customer I.D# [redacted] was solicited once, as a courtesy call to introduce our technical service Maybe another Company has been calling her and she is thinking it is our Company that is bothering her, too many unreasonable times Does she have caller I.D.? She may be able determine who the real culprit is and, “call block” itI have to do that, from the many solicitors I get every day We thank the customer for bringing this up to our attention The Management Team has been chastised to be more conscientious about the customers Even though we did not call excessively as the customer describes of us They will be more understanding, as they have weekly training sessions to reform, lead and improve, their quality of service Also, this Lady has been placed on a “no call” list from our technical serviceWe object to being compared to the term of “Internet scam.” We have talented Internet Technicians that endeavor to quickly resolve every client’s PC technical issues, during their time of stress, to their satisfactionThe client was referred to us by an Internet Marketing Co., that we hired to bring us customersSo, by the Marketers, utilizing their marketing strategy, compiled a prospective customer list for us Our customer care representatives, develop these leads into a Customer Service Agreement, if feasible and suitable, to the prospective customer’s technical needsSo, the customers, are in full clarity of mind, sound reasoning, without pressure and stress, when we callThe customers then enter into an Agreement for our Technical Services after we resolve their PC technical issues to the customer’s satisfaction Therefore, we NEVER high pressure solicit a prospective customerIn fact, we carefully listen with sincerity, to resolve their technical issues and, we NEVER cause any deceptive “scam” and obligate a customer to reach out to us or, trap them into a service agreement that we do not respect nor responsibly oblige We endeavor to do right by our customer baseSincerely; Rovik Support, LLC