Row House

Document Attached***
The client asked to be frozen for 1 months for COVID. The studio was closed for 6 weeks and Ian was not charged. When the governor of Florida allowed gyms to reopen, Ian was emailed letting him know that all accounts would become active again.

He emailed on 5/16/2020 stating that he moved. Per his contract, a 30 days written notice must be completed to cancel an account. As a convenience, we did not require him to come in to sign or to mail his cancellation via certified letter (like his agreement states). We used his email as his cancellation notice (which we did not have to do).

He filed credit card disputes for his last two payments (which were valid). His bank has given him that money back unless the dispute is appealed since his account wears put on a complimentary freeze for COVID when the studio was closed and a written notice is required to cancel.

Sounds like the client moved, forgot to give notice of cancellation and is upset that he is being held accountable for his outstanding obligations.

Attached is his invoice history - showing that his account was not charged for March. It also shows his chargeback dispute and the $25 return charge fees (per agreement) and $15 late fee for all invoices past due 10 days or more (per agreement).

Also attached is his signed agreement where he acknowledged cancellation procedures and any fees.

Please find the attached screenshot showing the email that was sent to you on May 16 at 7:24am. It shows delivered and that you have not read it. However, you cannot think that a business is at fault for you not reading your emails.

In addition, we also communicated via email in June when you emailed us your written cancellation. We advised that per your signed agreement (that we have uploaded on this site) you must give 30 days written notice. You gave your written notice on June 13. We advised that your last payment should technically be July 12, but as a courtesy we would use your June payment as your last payment.

You have filed a chargeback with your bank. You have already been given those funds back. We will not be giving you a refund so you can get the money back twice (once from us and once from your bank).

Agreements should be read thoroughly before signing them. Your account will be placed in 3rd party collections per the agreement you signed for the returned payment fees (also detailed in your signed agreement), At that time, we will not have access to your account and we will allow collections to handle.