Row NYC

Revdex.com:At this time, I have not been contacted by Row NYC regarding complaint ID [redacted] The last time I heard from the company was back in March, I've not heard anything back from the company As you can see this is what they have been doing to me every time I contact them I get no response backThis matter has been on going since February Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I booked this trip directly through [redacted] and they covered absolutely none of the hotel expenses Wyndham can confirm thisIt even sounds strange that Wyndham would agree to cover unmentioned fees on my behalf, yet fail to mention that I was responsible for "Facility Fees" during my stay at the hotelAs a result, $was returned to me by [redacted] because of their failure to disclose this informationThese "Facility Fees" the hotel are alleging were NOT waivedRow was unable to obtain the requested amounts from my main credit card ( [redacted] ) that was provided to them which is why the $was split between two credit cardsThe hotel attempted to charge even more from a third credit card (***), but was unsuccessful As told to me by the front desk employee who threatened to contact the police because of this, the "Facility Fee" that I was being charged amounted to $per nightThey returned a portion of $shortly thereafter which they are unable to explain In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I booked this trip directly through [redacted] and they covered absolutely none of the hotel expenses Wyndham can confirm thisIt even sounds strange that Wyndham would agree to cover unmentioned fees on my behalf, yet fail to mention that I was responsible for "Facility Fees" during my stay at the hotelAs a result, $was returned to me by [redacted] because of their failure to disclose this informationThese "Facility Fees" the hotel are alleging were NOT waivedRow was unable to obtain the requested amounts from my main credit card ( [redacted] ) that was provided to them which is why the $was split between two credit cardsThe hotel attempted to charge even more from a third credit card (***), but was unsuccessfulAs told to me by the front desk employee who threatened to contact the police because of this, the "Facility Fee" that I was being charged amounted to $per nightThey returned a portion of $shortly thereafter which they are unable to explain In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com:At this time, I have not been contacted by Row NYC regarding complaint ID [redacted] .Sincerely, [redacted] ***

We apologize for issues encountered with billing during your stay August [redacted] ***We do see you booked your stay with [redacted] and all charges except for applicable taxes and the hotel Facility Fee were covered by [redacted] All other charges are the responsibility of the guestAccording to our records the Facility Fee charges of $were waived while you were checked into the hotel because you were not made aware of the mandatory charge at the time of your bookingAt check out we also show a charge of $split between two different credit cards which are the charges for the applicable sales and occupancy taxes for your reservationThese charges are valid and based on your booking with [redacted] Please do not hesitate to contact our Guest Relations department with any questions or a detailed explanation of the charges incurred from your visit

We apologize for issues encountered with billing during your stay August [redacted] ***We do see you booked your stay with [redacted] and all charges except for applicable taxes and the hotel Facility Fee were covered by [redacted] All other charges are the responsibility of the guest According to our records the Facility Fee charges of $were waived while you were checked into the hotel because you were not made aware of the mandatory charge at the time of your bookingAt check out we also show a charge of $split between two different credit cards which are the charges for the applicable sales and occupancy taxes for your reservationThese charges are valid and based on your booking with [redacted] Please do not hesitate to contact our Guest Relations department with any questions or a detailed explanation of the charges incurred from your visit

We apologize for issues encountered with billing during your stayWe do see you booked your stay with hotel beds, with these types of third party bookings charges such as the hotel Facility Fee are to be covered by the guest at check out and are voiced on all confirmation pagesWe understand that
you booked via a tour operator that used a third party to reserve your stayIt is the responsibility of the third party to inform the guest of all charges due at check out; which we reinforce upon check in via out Guest Service Agents and collateral printed with this information in the key packets, as well as posting information on our website.Please do not hesitate to contact our Guest Relations department directly with any questions or a detailed explanation of the charges incurred from your visitWe remain humbly at your service. Thank you, Alexandra F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for issues encountered with billing during your stayWe do see you booked your stay with hotel beds, with these types of third party
bookings charges such as the hotel Facility Fee are to be covered by the guest at check out and are voiced on all confirmation pagesWe understand that you booked via a tour operator that used a third party to reserve your stayIt is the responsibility of the third party to inform the guest of all charges due at check out; which we reinforce upon check in via out Guest Service Agents and collateral printed with this information in the key packets, as well as posting information on our website.Please do not hesitate to contact our Guest Relations department directly with any questions or a detailed explanation of the charges incurred from your visitWe remain humbly at your service.
Thank you,
Alexandra F*

Revdex.com:At this time, I have not been contacted by Row NYC regarding complaint ID ***.The last time I heard from the company was back in March, I've not heard anything back from the company. As you can see this is what they have been doing to me every time I contact
them I get no response back. This matter has been on going since February. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I attempted to make contact with a manager via email in August shortly after this happenedAfter I left an online review of my experience at the Row, one manager sent a message to me advising that I reach out to another managerHe provided me with her email address and I sent her two emails and the manager never once respondedIn August 2015, Row charged different credit cards of mine for a deposit, facility fees, and taxesI was able to get back a portion of my money by disputing the charge with my credit card company and I am still in dispute with the other credit card company concerning the remaining charges. Had the Row taken the facility fees, taxes, and deposit up front during my arrival, there would be no dispute todayI fully intend to forward a new complaint to the New York Attorney General for investigation.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I attempted to make contact with a manager via email in August shortly after this happenedAfter I left an online review of my experience at the Row, one manager sent a message to me advising that I reach out to another managerHe provided me with her email address and I sent her two emails and the manager never once respondedIn August 2015, Row charged different credit cards of mine for a deposit, facility fees, and taxesI was able to get back a portion of my money by disputing the charge with my credit card company and I am still in dispute with the other credit card company concerning the remaining charges. Had the Row taken the facility fees, taxes, and deposit up front during my arrival, there would be no dispute todayI fully intend to forward a new complaint to the New York Attorney General for investigation*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***, Thank you for your replyPrior to the complaint with Revdex.com; all facility fees were waived from your accountThe final charges are only for the applicable State and City taxesI would be able to review your bill with you in detail if you would like to contact me directly at ###-###-####; I would be happy discuss any further questions you may haveThank youRow NYC

*** ***,
Thank you for your replyPrior to the complaint with Revdex.com; all facility fees were waived from your accountThe final charges are only for the applicable State and City taxesI would be able to review your bill with you in detail if you would like to contact me directly at ###-###-####; I would be happy discuss any further questions you may have
Thank you
Row NYC

We apologize for issues encountered with billing during your stay August ** [redacted]. We do see you booked your stay with [redacted] and all charges except for applicable taxes and the hotel Facility Fee were covered by [redacted]. All other charges are the responsibility of the guest....

According to our records the Facility Fee charges of $81.66 were waived while you were checked into the hotel because you were not made aware of the mandatory charge at the time of your booking. At check out we also show a charge of $95.77 split between two different credit cards which are the charges for the applicable sales and occupancy taxes for your reservation. These charges are valid and based on your booking with [redacted]. Please do not hesitate to contact our Guest Relations department with any questions or a detailed explanation of the charges incurred from your visit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I booked this trip directly through [redacted] and they covered absolutely none of the hotel expenses.  Wyndham can confirm this. It even sounds strange that Wyndham would agree to cover unmentioned fees on my behalf, yet fail to mention that I was responsible for "Facility Fees" during my stay at the hotel. As a result, $199 was returned to me by [redacted] because of their failure to disclose this information. These "Facility Fees" the hotel are alleging were NOT waived. Row was unable to obtain the requested amounts from my main credit card ([redacted]) that was provided to them which is why the $95.77 was split between two credit cards. The hotel attempted to charge even more from a third credit card ([redacted]), but was unsuccessful. As told to me by the front desk employee who threatened to contact the police because of this, the "Facility Fee" that I was being charged amounted to $27 per night. They returned a portion of $24.23 shortly thereafter which they are unable to explain.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for issues encountered with billing during your stay August ** [redacted]. We do see you booked your stay with [redacted] and all charges except for applicable taxes and the hotel...

Facility Fee were covered by [redacted]. All other charges are the responsibility of the guest. According to our records the Facility Fee charges of $81.66 were waived while you were checked into the hotel because you were not made aware of the mandatory charge at the time of your booking. At check out we also show a charge of $95.77 split between two different credit cards which are the charges for the applicable sales and occupancy taxes for your reservation. These charges are valid and based on your booking with [redacted]. Please do not hesitate to contact our Guest Relations department with any questions or a detailed explanation of the charges incurred from your visit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I booked this trip directly through [redacted] and they covered absolutely none of the hotel expenses.  Wyndham can confirm this. It even sounds strange that Wyndham would agree to cover unmentioned fees on my behalf, yet fail to mention that I was responsible for "Facility Fees" during my stay at the hotel. As a result, $199 was returned to me by [redacted] because of their failure to disclose this information. These "Facility Fees" the hotel are alleging were NOT waived. Row was unable to obtain the requested amounts from my main credit card ([redacted]) that was provided to them which is why the $95.77 was split between two credit cards. The hotel attempted to charge even more from a third credit card ([redacted]), but was unsuccessful. 
As told to me by the front desk employee who threatened to contact the police because of this, the "Facility Fee" that I was being charged amounted to $27 per night. They returned a portion of $24.23 shortly thereafter which they are unable to explain.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Row NYC regarding complaint ID [redacted].
The last time I heard from the company was back in March, I've not heard anything back from the company. 
As you can see this...

is what they have been doing to me every time I contact them I get no response back. This matter has been on going since February. 
Sincerely,
[redacted]