Rowe Ford Sales

The vehicle has 200k miles and is years old The customer was provided a diagnosis and did not want to fix the vehicleThe customer was provided a loaner vehicle the dealer paid for during the diagnosis.(at a cost of $per day for more than ten days, even after the customer was provided a diagnosisThe customer used the loaner vehicle for a few days after due to the fact she did not have any other transportation and did not want to invest any more money into a vehicle that was not worth the repairs and we gladly obliged that request The diagnosis charge was already split with the customer after approving the time spentThe customer was also offered a huge discount towards the repairs and declined [redacted] Service Manager

The events explained by the consumer are accurateWe did have communication with him a while back in regards to the vehicle and the newest issueAt the time we gave him information in regards to the repairWhen he needed more information he called back but did not get ahold of usWe sincerely apologies for the difficulty in getting a call backThis process will be looked further into to prevent future issues from happeningWe are here to help people not create issuesAfter Speaking with him today (04/09/18) I made sure we emailed him everything he needs at the momentI also gave him my cell phone number incase he does need further information

Customer had two concerns, one where the vehicle does not turn over like a dead batteryThat issue was caused by a failed transceiver which has to do with the security systemThe vehicle was brought back in with a second problem where the engine would turn over and does not startThe second issue was caused by a crankshaft position sensor that was shorted and burned out the ECU or PCM, same part different namesThe customer declined repairs during the second visitThe customer was provided a loaner vehicle at no charge during the repairs and was offered a heavy discount to repair the vehicleThe customer declined[redacted] Service Manager Rowe Auburn

Customer came to Rowe Auburn service department on January 9, At that time our service department determined that the transmission in Mrs***'s ** *** was inoperative. We recommended that she replaced the transmission and declined the work, we did not charge her a diagnoses
fee There was nothing else promised to Mrs*** and we are not sure what her complaint is for?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The claim by the business is incorrectThere was one problem, intermittent starting (the engine would attempt to start but not turn over all the time) which was not corrected by the repairs *** insisted would workWhen the problem persisted, I brought it backAfter attempting other "fixes", repairs I also paid for, I was left with a vehicle that wouldn't start at allI drove the vehicle in both times for them to fix it but ended up having to donate it because I couldn't get it to start to get it out of the lot after they "fixed" it and charged me over $for repairs
Regards,
*** ***

The events explained by the consumer are accurate. We did have communication with him a while back in regards to the vehicle and the newest issue. At the time we gave him information in regards to the repair. When he needed more information he called back but did not get ahold of us. We...

sincerely apologies for the difficulty in getting a call back. This process will be looked further into to prevent future issues from happening. We are here to help people not create issues. After Speaking with him today (04/09/18) I made sure we emailed him everything he needs at the moment. I also gave him my cell phone number incase he does need further information.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] When I initially brought my vehicle in, I already explained that I'd put a lot into it and wasn't prepared to put too much more in which was why I only agreed to an hour diagnostic (over $100). I'm not convinced that a diagnostic test was ever performed. [redacted] said he'd noticed a light blinking on my dash which meant the transceiver wasn't working. Having seen a light blinking before, I assumed it was true but was still reluctant to complete the repairs until he assured me it would definitely fix my problem. Since then, I've discovered that the blinking light is NORMAL and actually means it's working! When that didn't fix my problem, I again DROVE my vehicle back. My vehicle was running each time I dropped it off but ceased to do so after they "experimented" with it. Regardless of what repairs they may have completed, the fact remains that my car was in worse condition after their "repairs" than it was when I dropped it off. 
Regards,
[redacted]

The vehicle has 200k miles and is 17 years old.  The customer was provided a diagnosis and did not want to fix the vehicle. The customer was provided a loaner vehicle the dealer paid for during the diagnosis.(at a cost of $35 per day for more than ten days, even after the customer was provided a diagnosis. The customer used the loaner vehicle for a few days after due to the fact she did not have any other transportation and did not want to invest any more money into a vehicle that was not worth the repairs and we gladly obliged that request.  The diagnosis charge was already split with the customer after approving the time spent. The customer was also offered a huge discount towards the repairs and declined. [redacted] Service Manager

Customer had two concerns, one where the vehicle does not turn over like a dead battery. That issue was caused by a failed transceiver which has to do with the security system. The vehicle was brought back in with a second problem where the engine would turn over and does not start. The second issue...

was caused by a crankshaft position sensor that was shorted and burned out the ECU or PCM, same part different names. The customer declined repairs during the second visit. The customer was provided a loaner vehicle at no charge during the repairs and was offered a heavy discount to repair the vehicle. The customer declined.[redacted]Service Manager Rowe Auburn

I will get with our service manager Jen Robinson and review the details of the concern.  [redacted] will get back to you today.  [redacted], General Manager