Rowlands Janitorial

06/01/2016Dear Sir or Madam,This correspondence is in reference to the claim from Customer [redacted] regarding a refund for ${We have his whole email exchange on file if you need any verification.} [redacted] contacted us in November regarding an orderUnfortunately, we never received the check, nor an order in the mail, and there had been no deposit, So we advised him that sadly, he would need to send a new check and order.Our policy is to hold check orders for days after deposit before release to the shipping department[redacted] sent a new Check on December 1, We received it, and it was on hold and ready for release about December [redacted] contacted us via email inquiring about his order on 12-16-We advised we were just about to release itHe became furious, and was quite upset when the CSR agent advised him of our "check hold" policyHe then requested a cancellation of the whole order and a refund.His refund check was sent 12/21/He now contacted us on May 31,and advised he has not received the refund check from DecemberWe again sent him another refund check[redacted] seems to have issues sending and receiving mail through the post officeWe are aware that some post offices have less than reliable delivery and pickupHopefully he receives his new refund checkWe can send the next check via certified mail if he does not receive this new envelope.Let us know if you have any further questionsOur files indicate that this customer case is closed and his refund has been sent (twice) as of May 2016.Sincerely,Tyler D

From: Date: Wed, Jun 22, at 6:PMSubject: Case *** UpdateTo: ***@myRevdex.com.orgHI *** ***, As discussed on the phone, here are the detail of our case - which is on our letter in out file*** "***" *** sent us a check in 11/- which never arrived - as it was never deposited*** "***" *** sent a replacement check in DecemberWe received it and held it for our standard daysHe called on December angry abotu our policy and asked to cancel the order*** "***" *** was sent a refund check on 12/21/15*** "***" *** called angry almost months later advising he had not received his refund check and advised report to Revdex.comwe cannot monitor for all cashed checks, we rely on the customer to advise if a check does not arriveWe had sent *** "***" *** a refund check before he even contacted Revdex.com in early June.*** "***" *** says he has AGAIN not received the new checkWe checked with our bank and our newest refund check, #*** for $has not been cashed as of today's dateEither this customer has VERY bad mail service in his area, or at this point he is trying to exacerbate the situation by advising that he is not receiving any of our mailWe did not send the check in June via certified mail because we did not think it was going to be an issue sending a replacement check.If possible, we prefer to send his refund check to you ( as you suggested) so you can forward it on to himHis is most probably ignoring our mail at this point to try to support his initial claims.Please advise direction regarding forwarding the new check ( made tot he legal name of *** ***) to your organization.ThanksTyler D***VP Of OperationsBest Value ProductsSuddenlyFem.com###-###-#### Cell###-###-#### Office###-###-#### Fax

The check has been cashed.

06/01/2016Dear Sir or Madam,This correspondence is in reference to the claim from Customer [redacted] regarding a refund for $33.94. {We have his whole email exchange on file if you need any verification.}[redacted] contacted us in November 2015 regarding an order. Unfortunately, we never received...

the check, nor an order in the mail, and there had been no deposit, So we advised him that sadly, he would need to send a new check and order.Our policy is to hold check orders for 14 days after deposit before release to the shipping department.[redacted] sent a new Check on December 1, 2015. We received it, and it was on hold and ready for release about December 17. [redacted] contacted us via email inquiring about his order on 12-16-16. We advised we were just about to release it. He became furious, and was quite upset when the CSR agent advised him of our "check hold" policy. He then requested a cancellation of the whole order and a refund.His refund check was sent 12/21/2015. He now contacted us on May 31,2016 and advised he has not received the refund check from December. We again sent him another refund check.[redacted] seems to have issues sending and receiving mail through the post office. We are aware that some post offices have less than reliable delivery and pickup. Hopefully he receives his new refund check. We can send the next check via certified mail if he does not receive this new envelope.Let us know if you have any further questions. Our files indicate that this customer case is closed and his refund has been sent (twice) as of May 2016.Sincerely,Tyler D