We will be more than happy to assist this customer with proper documentation of his claim All of our vehicles go through a strict service check list and repairs are made as needed.This is done through a third party shop not employed by usIt is possible that this clients service shop is trying to sell him a bill of goodsOur service report shows no sign of this vehicle needing a rack and shows all brakes front and rear at 8mil which are way above averageWe and the customer agreed to pay for half of the climate module whichcame to $To my knowledge this has been paid if it has not we will do so immediately What we will not do is pin one service shop against anotherWe would be happy to assist thiscustomer as it is our pleasure to do so He must call his sales rep so we can get this resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have spoken to ***, the owner of the businessWe have reached an agreement that is satisfactory I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hi *** we fully intend on reimbursing you for your repair as agreedWe always do what we say we are going to do however most customers mail in or fax a reciept of the repair so we can reimburseWe have not seen this yetas soon as we get it we will get you taken care of.Please call me at *** to discuss delivery of thisinstead of these emailsEmails are a slow way of getting things done and I have and always will have an open door policy with all my customers. Thanks ***
We would like to thank this customer for his feedback however a phone call to us explaining his situation would have been a bit easier as we are a premier dealerWe always welcome feedback from our customers it is through this feedback that we grow as a dealershipThis customer is correct our
state does not have inspections so it is quite possible that the emergency brake on his truck was overlooked by our service departmentit does happenEven though he bought this truck as is we would still like to assist with a good will repairWe would like to split the cost of his repair on his truck at his local dealership with a proper receipt submitted to usIf this is not acceptable this customer is welcome to bring his vehicle in to us and we will make the repair to his vehicle at our expense where he can enjoy our Television and a cup of coffee in our customer loungeThank youMotion Management
We will be more than happy to assist this customer with proper documentation of his claim. All of our vehicles go through a strict service check list and repairs are made as needed.This is done through a third party shop not employed by us. It is possible that this clients service shop is...
trying to sell him a bill of goods. Our service report shows no sign of this vehicle needing a rack and shows all brakes front and rear at 8mil which are way above average. We and the customer agreed to pay for half of the climate module whichcame to $539. To my knowledge this has been paid if it has not we will do so immediately. What we will not do is pin one service shop against another. We would be happy to assist thiscustomer as it is our pleasure to do so . He must call his sales rep so we can get this resolved.
I would like to thank [redacted] for taking the time to talk with me about problem I had, and the repairs that I had to make to repair my truck to pass inspection in **.. He went over and above what I expected them to do by reimbursing me in full for repairs that I had to make on my truck . Thanks again [redacted], you are a man of your word. Thanks.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have spoken to [redacted], the owner of the business. We have reached an agreement that is satisfactory. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We will be more than happy to assist this customer with proper documentation of his claim All of our vehicles go through a strict service check list and repairs are made as needed.This is done through a third party shop not employed by usIt is possible that this clients service shop is trying to sell him a bill of goodsOur service report shows no sign of this vehicle needing a rack and shows all brakes front and rear at 8mil which are way above averageWe and the customer agreed to pay for half of the climate module whichcame to $To my knowledge this has been paid if it has not we will do so immediately What we will not do is pin one service shop against anotherWe would be happy to assist thiscustomer as it is our pleasure to do so He must call his sales rep so we can get this resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have spoken to ***, the owner of the businessWe have reached an agreement that is satisfactory I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hi *** we fully intend on reimbursing you for your repair as agreedWe always do what we say we are going to do however most customers mail in or fax a reciept of the repair so we can reimburseWe have not seen this yetas soon as we get it we will get you taken care of.Please call me at *** to discuss delivery of thisinstead of these emailsEmails are a slow way of getting things done and I have and always will have an open door policy with all my customers. Thanks ***
We would like to thank this customer for his feedback however a phone call to us explaining his situation would have been a bit easier as we are a premier dealerWe always welcome feedback from our customers it is through this feedback that we grow as a dealershipThis customer is correct our
state does not have inspections so it is quite possible that the emergency brake on his truck was overlooked by our service departmentit does happenEven though he bought this truck as is we would still like to assist with a good will repairWe would like to split the cost of his repair on his truck at his local dealership with a proper receipt submitted to usIf this is not acceptable this customer is welcome to bring his vehicle in to us and we will make the repair to his vehicle at our expense where he can enjoy our Television and a cup of coffee in our customer loungeThank youMotion Management
We will be more than happy to assist this customer with proper documentation of his claim. All of our vehicles go through a strict service check list and repairs are made as needed.This is done through a third party shop not employed by us. It is possible that this clients service shop is...
trying to sell him a bill of goods. Our service report shows no sign of this vehicle needing a rack and shows all brakes front and rear at 8mil which are way above average. We and the customer agreed to pay for half of the climate module whichcame to $539. To my knowledge this has been paid if it has not we will do so immediately. What we will not do is pin one service shop against another. We would be happy to assist thiscustomer as it is our pleasure to do so . He must call his sales rep so we can get this resolved.
I would like to thank [redacted] for taking the time to talk with me about problem I had, and the repairs that I had to make to repair my truck to pass inspection in **.. He went over and above what I expected them to do by reimbursing me in full for repairs that I had to make on my truck . Thanks again [redacted], you are a man of your word. Thanks.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have spoken to [redacted], the owner of the business. We have reached an agreement that is satisfactory. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]