Roxbury Tire Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.this is regarding complaint [redacted] we received your letter with the response from the auto center we are filing a complaint aboutthe owner states when we had to have the vehicle towed to there center the mechanic noticed quarts of oil in the vehiclethat is because we were more than an hour from home when we started having problems, then contacted a relative who is a mechanic, and on his advice bought oil to put in the carthe problem became worse even after adding oil and that is when we pulled the car over and had it towedthe mechanic and owner both told us they put a faulty part on the car, which is what caused the problemthey both also stated it "was not their fault that the part was faulty" and said we should contact the manufacturer of the faulty parti informed him as the consumer it should not be our responsibility to contact the manufactures he chose to do business withwhen we would call to check on the status of the situation, freddy, would respond "im waiting to hear from the manufacturer" in the mean time we were without a vehicle and had to borrow a vehicle from a relative to get back and forth to workon two occasions when we called the owner actually raised his voice and said "im not taking a loss on that car" and "im sick of dealing with this" he did offer to pay less than half of what is still owed on the carwe have proof of what is still owedthe loan is thru PSECU in harrisburg from whom we bought the vehicle at laurel ford in windber, pathe reason family members also contacted the establishment is because it appears he was trying to take advantage of the fact that a young woman, the age of 24, initially took the vehicle there for serviceas an additional factor, she requested the business also let her know if anything was needed for inspection as the inspection was soon neededthere was no mention of problems upon pick upwe were fully aware the tires needed replacedwe are baffled as to why the business felt in necessary to mention the tires to the Revdex.com other than out of desperation to make it appear we are the guilty party in this dispute.to have our vehicle restored to the condition it was in when we took it to the business Regards, [redacted]

To whom it may concern,I am responding to complaint # [redacted] that was brought to your attention on August 8, 2015. Mr. [redacted] had brought his Chevy Silverado into the garage on July 27, 2015 for four tires, PA state inspection, and emissions testing. When I called Mr. [redacted] to discuss the... findings of the PA state inspection, I tried to explain to him that the truck was not in any condition to put over $2,400.00 worth of work into it. The undercarriage of the truck was rusting away due to not being in use for the last 4 years. It should also be noted that the truck would not come out of first gear, the customer was aware of this prior to bringing the vehicle to us. Knowing the many things wrong with the vehicle, he then asked me if we can do the work and negotiated the price down to $2,000.00. I told Mr. [redacted] that I would try it keep it around that amount.Prior to starting any work on Mr. ***'s truck he was fully aware of the degree of rust underneath the vehicle, including the brake lines. As we were working on the truck the ABS module was found to be stripped out. I told him when he stopped by to pay the bill that he was going to need a new ABS module as soon as possible. I had tighten it, but it would need replaced. Mr. [redacted] did not want it fixed at that time because he wanted to keep the bill around $2,000.00. In the complaint you had received, Mr. [redacted] stated that he never left the propriety with the truck. He also stated that there was a grinding noise and when I spoke to him about his complaints he said that there were no brakes when he was driving home. The truck was parked in a different spot than it was Thursday evening, so knowing all of this leads me to believe that he did indeed drove the truck off of the property.I was out of the office on Friday July 31, 2015, when Mr. [redacted] came to the shop. I was informed that he was aggressive towards employees. They called me and asked if I could speak to him. I tried to talk to Mr. [redacted] over the phone and reminded him of the degree of rust on the brake lines and that the ABS module needed replaced in which he had declined to have that done, but he was talking over me and nothing was getting accomplished. I ended the phone call with him and instructed my employees not to touch the truck until I got back on Monday. Mr. [redacted] was dropped off at the garage on Monday morning before I could even take a look at the vehicle. I tried to explain to him again about the rusty brake lines and the ABS module that needed to be replaced, but he was not interested in what I was trying to say. Instead he wanted me to pay for the ABS module and do the labor free of charge. We did nothing wrong to damage the module and it was brought to the customer's attention early In the repair process. At this point I feel as if Mr. [redacted] is just trying to get work done for free since he only wanted his bill to be around $2,000.00.On Wednesday August 5, 2015, Mr. [redacted] called me and told me he had another mechanic look at the truck. That mechanic stated that the drive shaft was rubbing the brake line and that he would be happy if I refunded him $100.00. I told him I was not refunding him anything. As for the wiring issues, these were never brought to my attention until now in this formal complaint. Wiring components for the vehicle were not involved in the repairs made to the vehicle. I warned the customer about investing a large amount of money into this vehicle. I feel as if he is now understanding what I was trying to explain to him in the beginning and trying to re-coop any money he can. Thank you for your time and consideration in this matter. [redacted] ***, Owner/OporatorRoxburyTire

Date Sent: 2/22/2018 12:00:00 AMTo Whom It May Concern:This letter is a response to claim # [redacted]. I have responded to claim # [redacted] and stated that I was willing to pay fair market value for the car which I included a copy of the Kelly Blue with the other response. Also, I stated in the other response about dealing with 3 different people about the car and now there are 2 different people filing claims for the same car. Claim # [redacted] was filed by [redacted] and claim # [redacted] was filed by [redacted].ThanksFrederick H[redacted] Owner        [redacted]

To Whom It May Concern:Ref ID: [redacted]An oil change was done on September 21, 2017 on a 2006 Hyundai Sonata with 87,109 miles on it. A couple of days later the vehicle was towed in overnight because the oil light came on and the engine was smoking per the customer. A diagnostic study was conducted...

to further understand what was causing the issue. Upon doing this the mechanic noticed that there were 3 quarts of oil sitting in the front passenger seat of the vehicle and old oil layering the side of the engine. This would not have been from the oil filter incident because it was an isolated incident and would have only left a thin layer of oil if any on the engine. As the mechanic was investigating the engine issue, he noticed that the gasket ripped from the oil filter. The oil filter and the appropriate amount of oil were replaced at this time. The car was test driven and the mechanic reported a lifter noise. I called the oil filter company and told them about the incident and that the vehicle was making a noise. It sounded like a lifter sticking from the top end of the engine and with it being driven with a low amount of oil the lifter could have gotten stuck. The oil filter company told us to use an oil additive to lubricate the lifter so that the lifter would become mobile. We did this and returned the car to the consumer.At the end of November, the consumer called and stated that the noise was louder and did not go away. I asked her to drop the vehicle off and we would look into the issue. When the same mechanic who initially worked on this vehicle test drove the car he noticed that it was not the same noise from the lifter. The noise was coming from the bottom of the vehicle where the transmission meets the engine. The oil filter company was notified that the vehicle had returned to my shop and they stated that in order for them to fix the issue they must know exactly what is wrong with the vehicle. At my shop we do not do interior engine work, so I am not able to confidently identify the issue. I have had 5 or 6 other mechanics look at the car to see if they can identify the issue, but they were unsuccessful.The consumer’s mother called for an update on the vehicle and it was explained to her we do not do interior engine work and that the oil filter company needs to know what is exactly wrong with the vehicle to cover it under their warranty. The oil filter company will not approve any work done to the vehicle without knowing what the exact problem is. As a courtesy to the consumer, I looked up the Kelly Blue Book value of the car and it was around $1,600.00 for that year, make, and model in good condition. I told the consumer’s mother I would be willing to give them $1,400.00 for the car due to its fair condition. The vehicle is in need of four new tires, three of the current tires on the vehicle are at 4/32s (which barely passes inspection) and the fourth tire is the vehicle’s spare. There was also other work that needed done in order for it pass state inspection. I told her that I would just obtain a used engine from a junk yard and use the vehicle for a company car. At that point the consumer’s mother stated that she would get back to meTwo weeks later the consumer’s mother called the shop and stated that they owe $3,000.00 on the vehicle and that she would accept an offer of that. I explained again to her that the vehicle was only worth $1,600.00 in good condition, and her vehicle was in fair condition at best. She again stated that she would get back to me Another week later the consumer’s grandfather calls and wanted to know the status of the vehicle. It was explained to him that with the type of work and equipment we have available I would not be able accurately diagnoses what is wrong with this vehicle. Again, we do not do interior engine work. I explained to him that the oil filter company needs to know the exact problem in order to cover the issue under warranty and any part that gets replaced needs to have the damaged part sent to the oil filter company for review. It was explained to the consumer’s grandfather & mother that there is nothing I can do until we find out what is wrong with Vehicle.It is believed that there were mechanical problems with the vehicle before the oil filter issue took place. As I stated before the mechanic found three quarts of oil in the front passenger seat. There was also old oil all over the side of the engine as if there was a chronic problem with. As I have stated previously this was isolated incident and if there were oil from this on the engine it would have only been a thin layer. I cannot say for sure because this is the first time we have ever serviced this vehicle, but this leaves you to wonder if the vehicle had an ongoing issue that caused it to leak oil before we did the oil change.Most of the time while the vehicle was in my shop I was waiting to hear from three different people (consumer, consumer's mother, consumer’s grandfather) regarding moving forward with this issue. I spoke again to the consumer’s mother on 1/22/18.1 gave her the phone number to contact oil filter company. I do not have an answer as to what is exactly wrong with the vehicle, so the oil filter company is not willing to cover it under warranty. Later that same day, the consumer’s mother called me back and asked me to tow the vehicle to her house and we did so.I was willing to pay the consumer fair market value for the car. I am not willing to pay almost twice what the vehicle is worth. At this point, I feel that after talking to three different people over several weeks and them asking me to pay $3,000.00 for the vehicle that they are trying to advantage of me trying to make this right. The vehicle was towed to the consumer’s mother home address per her request. When the vehicle was driven to the tow truck the car started without any issue. In the letter that she wrote you she stated that the “engine blew up completely,” if that were so the car would not have started. I have video proof that is available upon your request, detailing that the engine was running and that the vehicle driven to the tow truck. The noise from underneath the vehicle was still present. The dates that were listed in the consumer’s letter are not accurate as well. I will enclose a copy of the original invoices with the correct dates.Thank you for your time,Frederick H[redacted]Owner/Operator Roxbury Tire and Service Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.this is regarding complaint [redacted]. we received your letter with the response from the auto center we are filing a complaint about. the owner states when we had to have the vehicle towed to there center the mechanic noticed 3 quarts of oil in the vehicle. that is because we were more than an hour from home when we started having problems, then contacted a relative who is a mechanic, and on his advice bought oil to put in the car. the problem became worse even after adding oil and that is when we pulled the car over and had it towed. the mechanic and owner both told us they put a faulty part on the car, which is what caused the problem. they both also stated it "was not their fault that the part was faulty" and said we should contact the manufacturer of the faulty part. I informed him as the consumer it should not be our responsibility to contact the manufactures he chose to do business with. when we would call to check on the status of the situation, freddy, would respond "im waiting to hear from the manufacturer" . in the mean time we were without a vehicle and had to borrow a vehicle from a relative to get back and forth to work. on two occasions when we called the owner actually raised his voice and said "im not taking a loss on that car" and "im sick of dealing with this" he did offer to pay less than half of what is still owed on the car. we have proof of what is still owed. the loan is thru PSECU in harrisburg from whom we bought the vehicle at laurel ford in windber, pa. the reason family members also contacted the establishment is because it appears he was trying to take advantage of the fact that a young woman, the age of 24, initially took the vehicle there for service. as an additional factor, she requested the business also let her know if anything was needed for inspection as the inspection was soon needed. there was no mention of problems upon pick up. we were fully aware the tires needed replaced. we are baffled as to why the business felt in necessary to mention the tires to the Revdex.com other than out of desperation to make it appear we are the guilty party in this dispute.to have our vehicle restored to the condition it was in when we took it to the business 
Regards,
[redacted]

To whom it may concern,I am responding to complaint #[redacted] that was brought to your attention on August 8, 2015. Mr. [redacted] had brought his Chevy Silverado into the garage on July 27, 2015 for four tires, PA state inspection, and emissions testing. When I called Mr. [redacted] to discuss the...

findings of the PA state inspection, I tried to explain to him that the truck was not in any condition to put over $2,400.00 worth of work into it. The undercarriage of the truck was rusting away due to not being in use for the last 4 years. It should also be noted that the truck would not come out of first gear, the customer was aware of this prior to bringing the vehicle to us. Knowing the many things wrong with the vehicle, he then asked me if we can do the work and negotiated the price down to $2,000.00. I told Mr. [redacted] that I would try it keep it around that amount.Prior to starting any work on Mr. [redacted]'s truck he was fully aware of the degree of rust underneath the vehicle, including the brake lines. As we were working on the truck the ABS module was found to be stripped out. I told him when he stopped by to pay the bill that he was going to need a new ABS module as soon as possible. I had tighten it, but it would need replaced. Mr. [redacted] did not want it fixed at that time because he wanted to keep the bill around $2,000.00. In the complaint you had received, Mr. [redacted] stated that he never left the propriety with the truck. He also stated that there was a grinding noise and when I spoke to him about his complaints he said that there were no brakes when he was driving home. The truck was parked in a different spot than it was Thursday evening, so knowing all of this leads me to believe that he did indeed drove the truck off of the property.I was out of the office on Friday July 31, 2015, when Mr. [redacted] came to the shop. I was informed that he was aggressive towards employees. They called me and asked if I could speak to him. I tried to talk to Mr. [redacted] over the phone and reminded him of the degree of rust on the brake lines and that the ABS module needed replaced in which he had declined to have that done, but he was talking over me and nothing was getting accomplished. I ended the phone call with him and instructed my employees not to touch the truck until I got back on Monday. Mr. [redacted] was dropped off at the garage on Monday morning before I could even take a look at the vehicle. I tried to explain to him again about the rusty brake lines and the ABS module that needed to be replaced, but he was not interested in what I was trying to say. Instead he wanted me to pay for the ABS module and do the labor free of charge. We did nothing wrong to damage the module and it was brought to the customer's attention early In the repair process. At this point I feel as if Mr. [redacted] is just trying to get work done for free since he only wanted his bill to be around $2,000.00.On Wednesday August 5, 2015, Mr. [redacted] called me and told me he had another mechanic look at the truck. That mechanic stated that the drive shaft was rubbing the brake line and that he would be happy if I refunded him $100.00. I told him I was not refunding him anything. As for the wiring issues, these were never brought to my attention until now in this formal complaint. Wiring components for the vehicle were not involved in the repairs made to the vehicle. I warned the customer about investing a large amount of money into this vehicle. I feel as if he is now understanding what I was trying to explain to him in the beginning and trying to re-coop any money he can. Thank you for your time and consideration in this matter.
[redacted], Owner/OporatorRoxburyTire

To whom it may concern,I am responding to complaint #[redacted] that was brought to your attention on August 8, 2015. Mr. [redacted] had brought his Chevy Silverado into the garage on July 27, 2015 for four tires, PA state inspection, and emissions testing. When I called Mr. [redacted] to discuss the findings...

of the PA state inspection, I tried to explain to him that the truck was not in any condition to put over $2,400.00 worth of work into it. The undercarriage of the truck was rusting away due to not being in use for the last 4 years. It should also be noted that the truck would not come out of first gear, the customer was aware of this prior to bringing the vehicle to us. Knowing the many things wrong with the vehicle, he then asked me if we can do the work and negotiated the price down to $2,000.00. I told Mr. [redacted] that I would try it keep it around that amount.Prior to starting any work on Mr. [redacted]'s truck he was fully aware of the degree of rust underneath the vehicle, including the brake lines. As we were working on the truck the ABS module was found to be stripped out. I told him when he stopped by to pay the bill that he was going to need a new ABS module as soon as possible. I had tighten it, but it would need replaced. Mr. [redacted] did not want it fixed at that time because he wanted to keep the bill around $2,000.00. In the complaint you had received, Mr. [redacted] stated that he never left the propriety with the truck. He also stated that there was a grinding noise and when I spoke to him about his complaints he said that there were no brakes when he was driving home. The truck was parked in a different spot than it was Thursday evening, so knowing all of this leads me to believe that he did indeed drove the truck off of the property.I was out of the office on Friday July 31, 2015, when Mr. [redacted] came to the shop. I was informed that he was aggressive towards employees. They called me and asked if I could speak to him. I tried to talk to Mr. [redacted] over the phone and reminded him of the degree of rust on the brake lines and that the ABS module needed replaced in which he had declined to have that done, but he was talking over me and nothing was getting accomplished. I ended the phone call with him and instructed my employees not to touch the truck until I got back on Monday. Mr. [redacted] was dropped off at the garage on Monday morning before I could even take a look at the vehicle. I tried to explain to him again about the rusty brake lines and the ABS module that needed to be replaced, but he was not interested in what I was trying to say. Instead he wanted me to pay for the ABS module and do the labor free of charge. We did nothing wrong to damage the module and it was brought to the customer's attention early In the repair process. At this point I feel as if Mr. [redacted] is just trying to get work done for free since he only wanted his bill to be around $2,000.00.On Wednesday August 5, 2015, Mr. [redacted] called me and told me he had another mechanic look at the truck. That mechanic stated that the drive shaft was rubbing the brake line and that he would be happy if I refunded him $100.00. I told him I was not refunding him anything. As for the wiring issues, these were never brought to my attention until now in this formal complaint. Wiring components for the vehicle were not involved in the repairs made to the vehicle. I warned the customer about investing a large amount of money into this vehicle. I feel as if he is now understanding what I was trying to explain to him in the beginning and trying to re-coop any money he can. Thank you for your time and consideration in this matter.[redacted], Owner/OporatorRoxburyTire

Review: We took our truck that had been in storage, to Roxbury Tire for 4 new tires and a routine PA inspection. They suggested we needed a new fuel line,2 front shocks,12 ft of brake line, and front and back complete brakes,rotors,and calipers. Upon payment and pick up of the vehicle, we noticed a very loud grinding noise from under the front of the vehicle that was not present when the we took it to the shop. There was also a puddle of brake fluid under the truck. We did not take the truck off the property. The next day, we went to Roxbury Tire about the concerns. Mechanic "Josh" admitted negligent work. Shop manager Freddy refused to believe that it was to any fault of his repair man. He did not inspect the work his shop completed once we brought the concern to his attention. Freddy refused to resolve any concerns we had about the service we received and told us to get out of his shop and never return. Once the vehicle was back on our possession, we had another mechanic inspect the work they had done. The new mechanic reported that the fuel lines were making physical contact with the drive shaft, creating the grinding noise. There were 2 kinks present in the fuel lines. All brake and fuel lines were not secured to the vehicle but were left hanging. The shock bolts were not tightened and old rubber bushing, that were damaged, were reused. An electrical harness behind the front driver side wheel had been damaged which left bare wires severed and exposed. The fuel gauge, horn, and automatic lock on the driver side door no longer works. (All three were in working condition when we left the vehicle at Roxbury Tire.) The "completed" oil change shows that the truck is one quart short of oil. The oil cap was not placed back in the proper location. Freddy's shop did poor work, left work unfinished, and damaged things that were not in need of repair. If that were not enough, he was unprofessional, disrespectful, and hostile toward a paying customer with a bill that exceeded $2000.Desired Settlement: We would like to be refunded the total labor costs of the poor service we received. We refuse to allow Roxbury Tire to every work on the vehicle again. We will never take another vehicle to Roxbury Tire Center. We do not intend to recommend Roxbury Tire Center to anyone in the future and regret taking our vehicle there. Pictures of above claims are available upon request.

Business

Response:

To whom it may concern,I am responding to complaint #[redacted] that was brought to your attention on August 8, 2015. Mr. [redacted] had brought his Chevy Silverado into the garage on July 27, 2015 for four tires, PA state inspection, and emissions testing. When I called Mr. [redacted] to discuss the findings of the PA state inspection, I tried to explain to him that the truck was not in any condition to put over $2,400.00 worth of work into it. The undercarriage of the truck was rusting away due to not being in use for the last 4 years. It should also be noted that the truck would not come out of first gear, the customer was aware of this prior to bringing the vehicle to us. Knowing the many things wrong with the vehicle, he then asked me if we can do the work and negotiated the price down to $2,000.00. I told Mr. [redacted] that I would try it keep it around that amount.Prior to starting any work on Mr. [redacted]'s truck he was fully aware of the degree of rust underneath the vehicle, including the brake lines. As we were working on the truck the ABS module was found to be stripped out. I told him when he stopped by to pay the bill that he was going to need a new ABS module as soon as possible. I had tighten it, but it would need replaced. Mr. [redacted] did not want it fixed at that time because he wanted to keep the bill around $2,000.00. In the complaint you had received, Mr. [redacted] stated that he never left the propriety with the truck. He also stated that there was a grinding noise and when I spoke to him about his complaints he said that there were no brakes when he was driving home. The truck was parked in a different spot than it was Thursday evening, so knowing all of this leads me to believe that he did indeed drove the truck off of the property.I was out of the office on Friday July 31, 2015, when Mr. [redacted] came to the shop. I was informed that he was aggressive towards employees. They called me and asked if I could speak to him. I tried to talk to Mr. [redacted] over the phone and reminded him of the degree of rust on the brake lines and that the ABS module needed replaced in which he had declined to have that done, but he was talking over me and nothing was getting accomplished. I ended the phone call with him and instructed my employees not to touch the truck until I got back on Monday. Mr. [redacted] was dropped off at the garage on Monday morning before I could even take a look at the vehicle. I tried to explain to him again about the rusty brake lines and the ABS module that needed to be replaced, but he was not interested in what I was trying to say. Instead he wanted me to pay for the ABS module and do the labor free of charge. We did nothing wrong to damage the module and it was brought to the customer's attention early In the repair process. At this point I feel as if Mr. [redacted] is just trying to get work done for free since he only wanted his bill to be around $2,000.00.On Wednesday August 5, 2015, Mr. [redacted] called me and told me he had another mechanic look at the truck. That mechanic stated that the drive shaft was rubbing the brake line and that he would be happy if I refunded him $100.00. I told him I was not refunding him anything. As for the wiring issues, these were never brought to my attention until now in this formal complaint. Wiring components for the vehicle were not involved in the repairs made to the vehicle. I warned the customer about investing a large amount of money into this vehicle. I feel as if he is now understanding what I was trying to explain to him in the beginning and trying to re-coop any money he can. Thank you for your time and consideration in this matter.[redacted], Owner/OporatorRoxburyTire