Roy & Dot's Towing

Initial Business Response /* (1000, 8, 2015/07/31) */
in this case, Mr. [redacted] was not a customer of ours. He was in fact an interested party in the vehicle but was not the registered owner_ The vehicle, a 2011 Nark Jeep Grand Cherokee, was release to Trinity Ocampo one day after the incident. Out...

of a 9 hour ordeal, Mrs. [redacted] was only charged for 3 hours of Class A Towing at $248 per hour, 1 day of Outside Storage of $55 per day and 1 Gate Fee Class A (After Hours Only) at $124. These rates were approved ahead of time by the California Highway Patrol. Attached is a copy of the paid invoice, and a copy of the statement that has been released to the public by the California Tow Truck Association (CTTA). if there are any other questions or concerns in this matter you may contact Officer Alverez at (XXX)XXX-XXXX.
Respectfully,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/31) */
In this case our company was dispatched by CHP to assist in an accident that occurred on July 24, 2015 on the I-15 south and [redacted] Highway 138 in San Bernardino, Ca. Our approved rates for CHP calls are $248 per hour time in and time out....

The Customer was aware of the rates and agreed to pay for our service, though and stated that we were "Price Gouging" as the media has portrayed in the recent events of the North lire. I did contact CHP Dispatch center and explained to them my situation and they explained the charges to the customer and he still was not happy.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company picked up 2 vehicles if you use the google maps you will see drive time from there address to the accident scene was 40 minutes and any competent driver can secure a car in 15 minutes. This would bring it to 95 Minutes. 95 minutes times 248 / 60 does not equal $620.00 I assume that the second vehicle was towed to the yard as well so it is clearly gouging to charge me the time associated with loading the other vehicle and the transit time not involving my vehicle. My vehicle was towed less than 8 miles this is clearly price gouging.