Initial Business Response /* (1000, 5, 2016/02/26) */
I'm sorry to hear that Miss. [redacted] is disappointed in her deposit refund. Not only did she sign page 2 of the lease where it stated the cleaning and sanitation fees along with admin. fees. She initialed in the spot directly under the...
statement acknowledging the fees. She received the maximum amount back according to the lease.
Initial Business Response /* (1000, 14, 2015/08/19) */
All the flooring in your apartment needed to be replaced because it was so dirty. The kitchen require intensive cleaning. You had $356 of unpaid utilities which we never received payment for. You also kept putting paper towels down the toilets...
(after being told SEVERAL times to stop) and ruined the plumbing. We had to replace the toilet and pipes. We had to replace all the blinds because they were broken. All the drips pans had to be replaced. We automatically keep $300 as stated in your lease and the remaining $700 did not come close to covering all the repair costs in your unit. In addition, trash was left. As stated in your lease, your deposit is automatically forfeited if anything is left in your apartment.
Initial Consumer Rebuttal /* (3000, 16, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know about other things. I think you can show me some evidence proving that you replaced almost everything in the room.
But what I do know is that no trash left. I went around in the room for several times.Nothing is left.
And how could there be so many unpaid utilities? Please send me some evidence, such as pictures or charts, thank you.
Final Business Response /* (4000, 18, 2015/08/25) */
There is no way to attach such proof through this. Feel free to stop by the office and we can show you. The biggest problem we had was you all ignoring our requests to stop putting paper towels down the toilet. There was major damage done to the pipes. Another huge problem was your flooring. It looked like it had never been cleaned. It was also damaged in several areas. It all had to be replaced. You technically owe us money but we decided to not charge you for additional costs and we did not ask for the money for utilities that were owed. We have told you all this several times and have showed you proof.
Please make sure you are talking about the ENTIRE apartment. While your personal room might have been clean the entire apartment was not. You were on a JOINT lease. The entire apartment all bedrooms and common areas factor in.
Final Consumer Response /* (2000, 20, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/26) */
I'm sorry to hear that Miss. [redacted] is disappointed in her deposit refund. Not only did she sign page 2 of the lease where it stated the cleaning and sanitation fees along with admin. fees. She initialed in the spot directly under the...
statement acknowledging the fees. She received the maximum amount back according to the lease.
Initial Business Response /* (1000, 14, 2015/08/19) */
All the flooring in your apartment needed to be replaced because it was so dirty. The kitchen require intensive cleaning. You had $356 of unpaid utilities which we never received payment for. You also kept putting paper towels down the toilets...
(after being told SEVERAL times to stop) and ruined the plumbing. We had to replace the toilet and pipes. We had to replace all the blinds because they were broken. All the drips pans had to be replaced. We automatically keep $300 as stated in your lease and the remaining $700 did not come close to covering all the repair costs in your unit. In addition, trash was left. As stated in your lease, your deposit is automatically forfeited if anything is left in your apartment.
Initial Consumer Rebuttal /* (3000, 16, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know about other things. I think you can show me some evidence proving that you replaced almost everything in the room.
But what I do know is that no trash left. I went around in the room for several times.Nothing is left.
And how could there be so many unpaid utilities? Please send me some evidence, such as pictures or charts, thank you.
Final Business Response /* (4000, 18, 2015/08/25) */
There is no way to attach such proof through this. Feel free to stop by the office and we can show you. The biggest problem we had was you all ignoring our requests to stop putting paper towels down the toilet. There was major damage done to the pipes. Another huge problem was your flooring. It looked like it had never been cleaned. It was also damaged in several areas. It all had to be replaced. You technically owe us money but we decided to not charge you for additional costs and we did not ask for the money for utilities that were owed. We have told you all this several times and have showed you proof.
Please make sure you are talking about the ENTIRE apartment. While your personal room might have been clean the entire apartment was not. You were on a JOINT lease. The entire apartment all bedrooms and common areas factor in.
Final Consumer Response /* (2000, 20, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)