Roy Financial Services Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
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WHEN *** CAR WAS TOWED IN 3/9/IT HAD SEVERAL PROBLEMS SHE STATED THAT THE CAR WAS NOT RUNNING AND THAT IT HAD BEEN SITTING IN MATUNUCK UNUSED FOR QUITE SOME TIMEAS SHE STATED IN THE LETTER SHE ALSO SAID HER SISTER HAD GIVEN IT TO HER WHEN WE HAD A CHANCE TO LOOK AT IT WE
FOUND THE ALTERNATOR LYING WEDGED INSIDE THE MOTOR AND FRONT SUB-FRAME, AND MANY NUTS AND BOLTS MISSING OR BROKEN SOME FOUND IN THE TRUNK OF THE CAR THE MOTOR WAS ALSO DRAGGING ON THE GROUND DUE TO A BROKEN MOTOR MOUNT WHEN I INFORMED *** SHE EXPLAINED THAT HER BOYFRIEND HAD TRIED TO REPLACE IT AND MADE A MESS OUT OF IT I AGREED AND GAVE HER AN ESTIMATE FOR REPAIRS WE INFORMED HER WHAT WE FOUND WRONG AND SHE AUTHORIZED THE REPAIRS DURING THIS PROCESS WE TRIED CONTACTING *** ON SEVERAL OCCASIONS AND COULD NOT REACH HER MOST OF THE TIME, BUT SHE HAD OR DIFFERENT PEOPLE IN CORRESPONDENCE WITH US, ONE CLAIMED TO BE HER BOYFRIEND, THE OTHER A FRIEND NAMED ***.ONCE THE REPAIRS WERE COMPLETED ON OR ABOUT 3/12/ WE INFORMED *** AND MADE MANY CALLS TO ***,MOST OF WHICH WERE UNANSWERED WHEN SHE WOULD ANSWER THE PHONE, SHE SAID SHE WAS AT WORK AND WOULD CALL BACK BUT NEVER DID.WE HAD HAD A SNOW STORM IN THE BEGINNING OF MARCH AND OUR PARKING IS VERY LIMITED WHILE WE WERE MOVING CARS AROUND IN THE PARKING LOT TO CLEAR UP SOME OF THE SNOW ISSUES THE SHIFTER CABLE SNAPPED RENDERING THE CAR IMMOBILE WE AGAIN ATTEMPTED TO CALL *** *** ON SEVERAL OCCASIONS, WITHOUT SUCCESS WHEN WE FINALLY REACHED HER WE EXPLAINED WHAT HAD HAPPENED AND SHE ASKED HOW MUCH IT WOULD COST TO FIXWE AGAIN GAVE HER AN ESTIMATE AND SHE SAID SHE WOULD CALL US BACK BELOW IS AN ITEMIZED LIST OF HER PAYMENTS BY DATE AND AMOUNT WE NEVER AGREED TO FINANCE THE WORK WE DID ON *** CAR BUT WAS TRYING TO BE KIND AND HELP HER OUT AS ALTHOUGH, SHE AUTHORIZED THE WORK SHE DID NOT HAVE THE MONEY TO PAY FOR THE REPAIRS WE FOUND OUT AFTER THE WORK WAS COMPLETED.4/4/ CASH4/4/CC #14/4/ CC #25/ CASH5/ CC5/ CCAT SOME POINT DURING ALL OF THE DISCUSSIONS ONE OF HER SPOKESPERSONS OR *** *** REQUESTED AN INSPECTIONAT THIS POINT THE CAR WAS NOT DRIVABLE AND WE WERE PUSHING IT AROUND THE PARKING LOT TO MOVE IT WHICH SHE KNEW AT THE TIME THAT SHE DROPPED OFF EXTRA TO PUT TOWARDS THE BROKEN CABLE IT HAD BEEN MONTHS AND AND MY EMPLOYEE ACCEPTED THE MONIES AS A DOWN PAYMENT FOR FIXING THE CABLE I INFORMED ** *** SHORTLY AFTER THAT I THOUGHT IT PRUDENT FOR HER TO HAVE THE CAR TOWED TO CRANSTON, WHERE SHE LIVED TO HAVE THE CAR FIXED AND WOULD REFUND THE MONIES SHE LEFT FOR THE REPAIR THAT WE WERE UNWILLING TO DO.THROUGH THE FOLLOWING MONTHS MANY CALLS WERE MADE TO ALL OF THE ABOVE WITH NO RESPONSE OR THEY GAVE A PROMISE TO PICK UP THE CARFINALLY, OUT OF TOTAL FRUSTRATION ON OR ABOUT 10/6/15, I CALLED ** *** AND ACTUALLY REACHED HERSHE SAID SHE WAS AT WORK AND WOULD HAVE TO CALL BACK, BUT I TOLD HER THAT EITHER SHE COME GET THE CAR BY THURSDAY THE 8TH OF OCTOBER OR I WOULD HAVE TO CHARGE HER STORAGE FEES OF $PER DAY, WHICH IS INEXPENSIVE BECAUSE MOST PLACES GENERALLY CHARGE $ SHE AGAIN PROMISED TO PICK THE CAR UP.ON TUESDAY OCTOBER 27TH *** *** FINALLY PICKED UP THE CAR SHE ASKED FOR HER MONEY BACK AND I INFORMED HER THAT SHE WAS SUPPOSED TO PICK UP THE CAR WEEKS PRIOR AND THAT MY BOOKKEEPER WAS NOT IN UNTIL THURSDAY, BUT IN ACTUALITY SHE OWED ME MORE MONEY FOR STORAGE SHE ARGUED AND SAID SHE JUST GOT THE CALL I EXPLAINED TO HER THAT I WAS ON VACATION WHEN SHE SAID I MADE THE CALL AND HAD BEEN FROM THE TO OF OCTOBER AND THAT I WAS THE ONE THAT CALLED HER I WAS IN CALIFORNIA AND MADE THE CALL THE WEEK BEFORE I LEFTAND IT WAS ALMOST A WEEK THAT I HAD BEEN BACK SHE DENIED THAT AND SAID MY EMPLOYEE CALLED HER I INSISTED IT WAS ME.I DID REFUND TO ** *** WHICH WOULD HAVE BEEN A PORTION OF THE STORAGE FEES.I FEEL I HAVE BEEN MORE THAN UNDERSTANDING AND FAIR AND FEEL ** *** IS UNREASONABLE AND NOT BEING VERY FAIR
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