Roy Ressler & Son

January 24, Dear ** [redacted] : This letter is in response to complaint [redacted] , initiated by [redacted] *** The customer first contacted our office on January 7, requesting a delivery, stating the propane tanks were at 30%, He was reminded of a balance of $on his account from a delivery made November 11, He was told that once the balance was paid, a delivery would be scheduled on the next route to his areaThis can take up to two weeks The payment arrived on January 13, and was posted to the customer’s account He contacted our office a second time on January 17, 2014, stating he was now at 20%He was told the payment arrived and a delivery was scheduled for the next routeThe delivery was made on January 22, We attempt to schedule deliveries in a timely manner when account balances are currentWe also advise our cacustomers to allow up to two weeks for delivery Please contact me if you need additional information regarding this complaint Best regards, Ressler Propane