Roy Westover General Contr

Austin Action Marine IncHamilton Pool RdAustin TX 78738Phone [redacted] In the matter of Mr [redacted] and his Supraboat [redacted] brought his boat to Austin Action marine inc to have oil leak fixed and at the same time have the engine mounts replacedWhen [redacted] brought his boat to Austin Action one of the wheels fell off his trailer and rolled down the hill [redacted] was told Austin Action did not do trailer repair and he would have to fix it [redacted] abandoned his boat for six months before he came to fix his trailerOn [redacted] talked Austin Action into working on his boatAustin Action told him they do not do fiberglass work or major engine work on older boats and that work would be subbed outAustin Action only pulled motor out and installedDuring this time [redacted] accused Austin Action of damaging thin plate and became very verbalAustin Action fixed at no chargeAfter all work was done he had a complaint and was told to bring boat in to have checked out [redacted] again became very verbal and said he would not bring boat in to have checked! Austin Action has a tx message 3-28-stating thisHe has since then spread lies and abuseAustin Action has been consulted on this matter not to have any contact or communication with him9-29-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was no check mailed! [redacted] PAID THE BILL TO DrC [redacted] office! This has been going on for months now! I am not sure what shady business you guys are doing but DrC [redacted] was paid by *** Whenever we go to the doctor there is only a $fee for [redacted] ***! So the bill that you are now gonna try to bill my spouse is still and invalid bill bc I was the patient and I know that [redacted] paid DrC [redacted] alreadySo if there is any fraud involved here I'm an going to contact [redacted] again and let them know In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We reached out to our client on to review the information [redacted] told me that she had proof of payment from the insurance company and she would send it Once I reviewed the information, which is very detailed, I can see that [redacted] was seen at the lab HOWEVER Cletodell Titus is the subscriber for the insurance That is the person responsible for the account , not [redacted] As such any check would have been mailed in his name We were not aware of this when the account was given to us Given the new information that was provided by the lab I have closed this account.I WAS VERY CLEAR THAT THIS ACCOUNT SHOULD NOT HAVE BEEN FORWARDED TO US WITH THE INFORMATION THEY PROVIDED Thank you for bringing this to our attention [redacted] has requested in her response that she does not wish for us to contact her If she reviews this and allows I would be happy to mail her a letter stating that this account has been removed.Thank youJoyce F [redacted]

Complaint: [redacted] I am rejecting this response because: The day of drop off the tire did come loose from trailer I requested to add that to the work order (" I guess you can add that to the list of things to repair") were my exact words No one from Auction Marine explained to me that they would not repair the tire When I called to check on the progress of the repairs approximately 10days later I was then told that the tire repair was my responsibility before they could even touch the boat Had they told me that the day of drop off I would have repaired the tire myself that day to avoid delay in their work I would have never left the first day if it was clear the tire had to be fixed by myself After that phone call, I went a purchased the parts and replaced myself and fixed with my tools on their property This happened at the end of Janbeginning of FebSeveral month go as I was told at least times by [redacted] he was at the beach and would give me an update on that next Monday I wouldn't hear a thing months later I have a text from Oct11th saying he needs a check for fiberglass guy I have text messages in my phone dated Nov11th stating engine is at machine shop Wed March 8th it was finally ready but when I arrived boat had been damaged during their possession and I withheld $1,until they corrected their damages [redacted] said, "that didn't happen on my clock" were his exact words, denying responsibility! Instead of replacing the damaged wake plate which is very important on a ski boat; he manipulated metal plate close to original shape At that point with my loss of patience I accepted their shade tree repair and paid balance in FULL! Once I had the boat in possession I had to replace my floor since they left it outside all those months to rot and not cover it in the elements The boat is old but the floor didn't need a full replacement until it sat with Action Marine for approximately months Once I realized I had to open the floor I decided to inspect the fiberglass work on motor stringer that I paid to have replaced since my doubts were high with the poor service and low quality experience I had To no surprise once I exposed the stringers the wood had not been replaced They only put a new layer of fiberglass on top which raised the motor placement and threw off alignment and ultimately caused driveshaft failure explained previously in my original complaint We have been advised to be persistent in this matter since it is VERY clear that the negligence while fixing the oil leak has resulted in non use unless I pay someone besides Action Marine to remove the motor and reinstall correctly.I know this is grounds for a full refund and legal action! I feel like they stole my money and my boat! I haven't been able to use it since and now it's worth nothing to even sell This matter is not resolved.Regards, [redacted] Regards, [redacted]

Thank you for contacting us This account was given to us We contacted you and 7/*/at which time we would have gladly provided the validation and copy of the bill you now question I have contacted the client who turned your account over to us As they are unable to provide me with the copy of the bill now, so many years later in a timely fashion, I have canceled your account with us We will mail you a removal letter for your records and the credit reporting request is being processed to delete this account from your historyWhile we have put in the request and canceled your account on our end it may take a month for the credit agencies to reflect this change Please contact me should you need any more information or have any questions that I have not answered for you I can be reached at ###-###-####.Thank youJoyce F [redacted] Office Manager

Thank you for your communication I have reviewed the information and I can provide the details as follows We have an account for *** *** from 5/**/ At the time the address on file is a New York address on *** *** The information I have shows the date of service
was 5/*/ After insurance was applied there was an outstanding balance of $ The medical lab mailed letters to collect the amount due before turning the account over for collections on 5/**/ Our first letter was mailed 6/**/which ask for the consumer to contact us with in days to validate or dispute the debt The second letter was mailed 7/**/ The third letter was mailed 8/*/ We were never contacted by the consumer This account was reported on 9/**/ After checking with the lab, a payment was never made to them directly and this complaint is the first communication that we have received I can provide the insurance policy number but would prefer to do so via phone or email to check for any possible transcription errors that may have been made by the client Please do not hesitate to contact either myself or Punita directly at ###-###-#### or via email so we can work together to correct this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here......Thank you for bringing this matter to our attentionUpon review *** ***'s account was never reported to the three credit bureaus and was infact listed as dispute in our system. I have taken the managerial overide and cancelled the account from our systemIn
addition, we have mailed him a removal letter for his record.We pride ourself on customer serviceAs the *** ***, I am disappointed that this communication with our employee was unsatisfactory and I am using his information to reeducate our representatives for better customer service goalsShould you need additional information needed, please do not hesitate to contact me.Thank you,*** ***
*** ***
*** ***

Austin Action Marine Inc. Hamilton Pool Rd. Austin TX 78738Phone *** In the matter of Mr*** and his Supraboat*** brought his boat to Austin Action marine inc to have oil leak fixed and at the same time have the engine mounts replacedWhen ***
brought his boat to Austin Action one of the wheels fell off his trailer and rolled down the hill*** was told Austin Action did not do trailer repair and he would have to fix it*** abandoned his boat for six months before he came to fix his trailerOn *** talked Austin Action into working on his boatAustin Action told him they do not do fiberglass work or major engine work on older boats and that work would be subbed outAustin Action only pulled motor out and installedDuring this time *** accused Austin Action of damaging thin plate and became very verbalAustin Action fixed at no chargeAfter all work was done he had a complaint and was told to bring boat in to have checked out*** again became very verbal and said he would not bring boat in to have checked! Austin Action has a tx message 3-28-stating thisHe has since then spread lies and abuseAustin Action has been consulted on this matter not to have any contact or communication with him. 9-29-

I have researched the information *** *** does not state when he contacted our office or who he spoke with here I have reviewed the account Letters were mailed October **, and November **, This was reported to the credit bureaus 12/**/ From that
date forward I have no record of *** *** contacting our office *** *** has not contacted our office as far as I can tell and in fact owes $ I have contacted our client and they have agreed to write off the balance We are closing out the account on our end We are doing a mass credit removal on 12/**/ While this will remove the account in its entirety from our system that morning, the information is electronically given to the credit reporting agencies at the same time It will be gone from our system but may take up to days to reflect through the credit bureaus I hope that this resolves the issue I implore *** *** to provide me with the agents name that he spoke with so I may document his file correctly and review proper procedure with that person to avoid this happening with any other consumer.Should there be any additional questions that I can answer for you, please contact me.Thank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was no check mailed! *** PAID THE BILL TO DrC*** office! This has been going on for months now! I am not sure what shady business you guys are doing but DrC*** was paid by *** Whenever we go to the doctor there is only a $fee for *** ***! So the bill that you are now gonna try to bill my spouse is still and invalid bill bc I was the patient and I know that *** paid DrC*** alreadySo if there is any fraud involved here I'm an going to contact *** again and let them know.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:   The day of drop off the tire did come loose from trailer.  I requested to add that to the work order.  (" I guess you can add that to the list of things to repair") were my exact words.  No one from Auction Marine explained to me that they would not repair the tire.  When I called to check on the progress of the repairs approximately 10days later I was then told that the tire repair was my responsibility before they could even touch the boat.  Had they told me that the day of drop off I would have repaired the tire myself that day to avoid delay in their work.  I would have never left the first day if it was clear the tire had to be fixed by myself.  After that phone call, I went a purchased the parts and replaced myself and fixed with my tools on their property.  This happened at  the end of Jan. beginning of Feb. Several month go as I was told at least 2 times by [redacted] he was at the beach and would give me an update on that next Monday.  I wouldn't hear a thing.  8 months later I have a text from Oct. 11th saying he needs a check for fiberglass guy.  I have text messages in my phone dated Nov. 11th stating engine is at machine shop.  Wed March 8th it was finally ready but when I arrived boat had been damaged during their possession and I withheld $1,143.45 until they corrected their damages.  [redacted] said, "that didn't happen on my clock" were his exact words, denying responsibility!  Instead of replacing the damaged wake plate which is very important on a ski boat; he manipulated metal plate close to original shape.  At that point with my loss of patience I accepted their shade tree repair and paid balance in FULL!  Once I had the boat in possession I had to replace my floor since they left it outside all those months to rot and not cover it in the elements.  The boat is old but the floor didn't need a full replacement until it sat with Action Marine for approximately 10 months.  Once I realized I had to open the floor I decided to inspect the fiberglass work on motor stringer that I paid to have replaced since my doubts were high with the poor service and low quality experience I had.  To no surprise once I exposed the stringers the wood had not been replaced.  They only put a new layer of fiberglass on top which raised the motor placement and threw off alignment and ultimately caused driveshaft failure explained previously in my original complaint.  We have been advised to be persistent in this matter since it is VERY clear that the negligence while fixing the oil leak has resulted in non use unless I pay someone besides Action Marine to remove the motor and reinstall correctly.I know this is grounds for a full refund and legal action!  I feel like they stole my money and my boat!  I haven't been able to use it since and now it's worth nothing to even sell.  This matter is not resolved.Regards,[redacted]
Regards,
[redacted]

We reached out to our client on 6/**/16 to review the information.  [redacted] told me that she had proof of payment from the insurance company and she would send it.  Once I reviewed the information, which is very detailed, I can see that [redacted] was seen at the lab HOWEVER Cletodell Titus...

is the subscriber for the insurance.  That is the person responsible for the account , not [redacted].  As such any check would have been mailed in his name.  We were not aware of this when the account was given to us.  Given the new information that was provided by the lab I have closed this account.I WAS VERY CLEAR THAT THIS ACCOUNT SHOULD NOT HAVE BEEN FORWARDED TO US WITH THE INFORMATION THEY PROVIDED.  Thank you for bringing this to our attention.  [redacted] has requested in her response that she does not wish for us to contact her.  If she reviews this and allows I would be happy to mail her a letter stating that this account has been removed.Thank youJoyce F[redacted]

Thank you for contacting us.  This account was given to us 5/*/15 for a date of service that was 10/**/10.  We contacted you 5/*/12, 6/**/12 and 7/*/12 at which time we would have gladly provided the validation and copy of the bill you now question.  I have contacted the client who...

turned your account over to us.  As they are unable to provide me with the copy of the bill now, so many years later in a timely fashion,  I have canceled your account with us.  We will mail you a removal letter for your records and the credit reporting request is being processed to delete this account from your history. While we have put in the request and canceled your account on our end it may take a month for the credit agencies to reflect this change.   Please contact me should you need any more information or have any questions that I have not answered for you.  I can be reached at ###-###-####.Thank youJoyce F[redacted]Office Manager

[redacted], I understand your frustration - I am frustrated as well!  It is situations like this that lead people to believe that collection agencies are "shady".  I can assure you we are not.  You requested that we do not contact you directly so I can not speak to you and address your concerns.  We are a third party collection agency.  We are given work once a client has been unable to collect on their own.  We do not buy accounts.  We work off the information that a client gives us.  Once I read your complaint I contacted the client directly.  Once the client spoke to me and provided me with the paperwork to back up the reason this account was given to us I personally told the client they did not follow a proper protocol.  I canceled out this account.  I told the client that this was unacceptable and should not have been given to us to collect on.  I could not mail you a letter confirming this because you do not want us to contact you directly.  Also, this is a public domain so some information may not be written in detail.  I do not believe, with the information I was able to view that the client will be able to pursue your spouse.  I can not tell the future but I am fairly confident with that statement.  But again, this would be easier for us to discuss directly should you be able to call here.   As for the check that the client stated was mailed, they did not provide me with any proof of a check issued or copy of one deposited.   I hope this response better addressed your frustration and concerns.  It is 940am and I will be here for a half day today.  Please reach out to me if you would like to discuss any lingering questions you may have.Thank youJoyce F[redacted]