Roy's Furniture, Inc.

Initial Business Response /* (1000, 5, 2015/03/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
The complaint issued by *** is in regards to the custom order she placed for a loveseat, and though she claims it is the
incorrect loveseat, it is actually that she ordered something that did not match an item that was already in her homeRoy's Furniture has a strict all sales final policy, and upon speaking with ***'s fiance, he made it clear that they had been trying to match the loveseat to an existing item that they did not purchase from Roy's, but that the fabric did not match the pre-existing itemDue to this mistake on their part, *** decided that we had ordered them the wrong couchWe went over all of the paperwork and consulted all of the fabric swatches, and it was determined by management and ownership that the item numbers and fabric color numbers were all exactly what *** had selected
This matter has already been resolved through a dispute with ***'s credit card company, and they have agreed that she received the correct itemThe customer has also kept the item in their home since August 2014, without further contact to our storeRoy's Furniture considers this matter resolved and will not be issuing any refund or reselection