Roy's Glass Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:First and foremost I have been nothing but respectful to this business owner that does not deserve my respect clearly, for him to go and talk to me like that is completely uncalled forIn this response he has written that I am rejecting he admits to not only blowing off my complaints and phone calls, but he also just admitted in this response that he did not replace windows that he and his workers told me they replacedI am not happyI have pictures to prove that they're still fogging up and brokenHe tried to pull one over on us and instead of giving me a new working product that he was paid to give me, he "wipes the window clean" just to make it look newIn my book that's stealing With this SIGNED statement by him, He has admitted to being a liar and crooked business manI now have no faith that he replaced any of my glass what so ever and do believe he cheated us and stole from usThis man is being very rude and I have every right to not be happy until product is installed correctlyI have documented his response and admittance to lying and not replacing the windows, I have documented his faulty work, and I am preparing to seek legal action at the time unless the matter is properly and appropriately handledI no longer want this clearly untrustworthy company at my homeI am currently seeking out a PROFESSIONAL glass company to come inspect the so called work Roy's Glass has done and based off their findings will be seeking reimbursement on at least the glass for the two windows that he admits to not doing the work on, and by the lack of show in his product and work this far, I'm anticipating a bill for more Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:First and foremost I have been nothing but respectful to this business owner that does not deserve my respect clearly, for him to go and talk to me like that is completely uncalled forIn this response he has written that I am rejecting he admits to not only blowing off my complaints and phone calls, but he also just admitted in this response that he did not replace windows that he and his workers told me they replacedI am not happyI have pictures to prove that they're still fogging up and brokenHe tried to pull one over on us and instead of giving me a new working product that he was paid to give me, he "wipes the window clean" just to make it look newIn my book that's stealing With this SIGNED statement by him, He has admitted to being a liar and crooked business manI now have no faith that he replaced any of my glass what so ever and do believe he cheated us and stole from usThis man is being very rude and I have every right to not be happy until product is installed correctlyI have documented his response and admittance to lying and not replacing the windows, I have documented his faulty work, and I am preparing to seek legal action at the time unless the matter is properly and appropriately handledI no longer want this clearly untrustworthy company at my homeI am currently seeking out a PROFESSIONAL glass company to come inspect the so called work Roy's Glass has done and based off their findings will be seeking reimbursement on at least the glass for the two windows that he admits to not doing the work on, and by the lack of show in his product and work this far, I'm anticipating a bill for more
Regards,
*** ***

The customer that made this complaint has a lot of issuesWe replaced insulated units for the seller*** ***) As per arrangements on the windows that where gooding bad at the time.She keep complainting to *** and he said he was not replacing any more units.Then she started on us and we did
go back twice to change out what she said were our units, Then we had all that bad weather,there was no air or weather coming inSo we went back on 4-11-and replaced the windows that we bad, But the sad part of this is two of the units had tonge licks on the glass from her pit bull and the where dirty on outside we washed the windows on the back of our truck and they were perfect,Reinstalled and she was happy.Now I will not service her anymore and she is completed, do not have to deal with people that have nothing better to do then get over on people.Thank You Roys Glass Service inc