Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon
conducting business with Mad Dog DomainsMad Dog Domains is a reseller of Wild West Domains. • Mad Dog Domains Universal Terms of Service Agreement• Mad Dog Domains Domain Name Registration AgreementThe latest version of these agreements can be found at: ***
On March 19, during an online transaction the complainant purchased their Domain Names for a one year term On March 20, and again on March 20, per the complainant's account preferences, Wild West Domains was instructed to automatically renew the Domain Names for a one year term and did so in a good faith effort to honor its agreements with the complainant. Wild West Domains sent renewal notices prior to the most recent renewal date on:• December 19, 2014• January 18, 2015• February 17, 2015• March 4, 2015• March 14, 2015These notices indicated the Domain Names would be automatically renewed upon expiration unless action was taken Wild West Domains provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preference Account management is a customer responsibility On May 6, Wild West Domains was notified by the complainant’s financial institution that a chargeback had been processed against the most recent Domain Name renewal transactionAt that time we locked the domain Names in question.Also on May 6, after Wild West Domains received the chargeback notification the complainant contacted our Customer Care Center to request a refund for their most recent renewal.RESOLUTION: Wild West Domains has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending, we are unable to process a refund until this issue is resolved with the complainant’s financial institution.EDUCATION:The complainant might find these articles useful for managing their account in the future:Wild West Domains Refund Policy***
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*** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon
conducting business with Mad Dog Domains:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at* ***On February 10, the complainant purchased the domain name registration in question for a one-year term via an online transaction. This was for the period ending February 11, 2007.On November 24, the complainant contacted our 24/Customer Care Center and renewed the domain in question for an additional five-year term, extending the domain’s expiration date to February 11, 2012.On January 30, the complainant then manually renewed the domain name registration for a three-year term, extending the domain name’s expiration date to February 11, 2015.On February 12, 2015, Mad Dog Domains automatically renewed the domain name in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainantThe transaction amount was $and an order confirmation containing details was sent to the complainant by emailMad Dog Domains sent renewal notices prior to the expiration date on:• November 13, 2014• December 13, 2014• January 12, 2015• January 27, 2015• February 6, 2015These notices indicated the domain name would be automatically renewed upon expiration unless additional action was taken. Account management is a customer responsibility.Additionally, on February 12, 2015, the complainant manually renewed the domain name registration for an additional one year term via an online transaction hours after the automatic renewal had already been processed. The transaction amount was also $and an order confirmation containing details was sent to the complainant by email.On April 4, 2015, Mad Dog Domains was notified the complainant had disputed a transaction through their issuing bankThe issuing bank revoked payment for the manual renewal transaction of the domain, pending the outcome of the dispute. This chargeback removed the funds from Mad Dog Domains paid for the domain renewal. Due to this, and per our terms of service, the domain name in question was repossessed, and the associated promotional hosting package was subsequently canceled on April 9, 2015.RESOLUTION:Mad Dog Domains has upheld its agreements in good faith with the complainant and honored its terms of service Our office has attempted to connect with the complainant to discuss their concerns using the information provided and have been unsuccessful On April 17, the complainant was informed of options to recover the domain in question. The complainant was provided the option to cancel the dispute with their financial institution and provide our Chargeback Department with a copy of their credit card/bank statement showing the $charge reapplied to the associated account to avoid the $administrative fee. Provided the complainant does not continue the payment dispute further, Mad Dog Domains may then reinstate the domain name registration.If the transaction in question remains in dispute and the complainant wishes to reinstate the domain name registration, a $Administrative Fee in addition to the $transaction amount will need to be paid.The complainant has also been informed that a purchase of a new hosting plan would be required and website files restored from their independent backups to continue hosting with Mad Dog DomainsThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon
conducting business with Mad Dog DomainsMad Dog Domains is a reseller of Wild West Domains. • Mad Dog Domains Universal Terms of Service Agreement• Mad Dog Domains Domain Name Registration AgreementThe latest version of these agreements can be found at: ***
On March 19, during an online transaction the complainant purchased their Domain Names for a one year term On March 20, and again on March 20, per the complainant's account preferences, Wild West Domains was instructed to automatically renew the Domain Names for a one year term and did so in a good faith effort to honor its agreements with the complainant. Wild West Domains sent renewal notices prior to the most recent renewal date on:• December 19, 2014• January 18, 2015• February 17, 2015• March 4, 2015• March 14, 2015These notices indicated the Domain Names would be automatically renewed upon expiration unless action was taken Wild West Domains provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preference Account management is a customer responsibility On May 6, Wild West Domains was notified by the complainant’s financial institution that a chargeback had been processed against the most recent Domain Name renewal transactionAt that time we locked the domain Names in question.Also on May 6, after Wild West Domains received the chargeback notification the complainant contacted our Customer Care Center to request a refund for their most recent renewal.RESOLUTION: Wild West Domains has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending, we are unable to process a refund until this issue is resolved with the complainant’s financial institution.EDUCATION:The complainant might find these articles useful for managing their account in the future:Wild West Domains Refund Policy***
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*** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon
conducting business with Mad Dog Domains:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at* ***On February 10, the complainant purchased the domain name registration in question for a one-year term via an online transaction. This was for the period ending February 11, 2007.On November 24, the complainant contacted our 24/Customer Care Center and renewed the domain in question for an additional five-year term, extending the domain’s expiration date to February 11, 2012.On January 30, the complainant then manually renewed the domain name registration for a three-year term, extending the domain name’s expiration date to February 11, 2015.On February 12, 2015, Mad Dog Domains automatically renewed the domain name in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainantThe transaction amount was $and an order confirmation containing details was sent to the complainant by emailMad Dog Domains sent renewal notices prior to the expiration date on:• November 13, 2014• December 13, 2014• January 12, 2015• January 27, 2015• February 6, 2015These notices indicated the domain name would be automatically renewed upon expiration unless additional action was taken. Account management is a customer responsibility.Additionally, on February 12, 2015, the complainant manually renewed the domain name registration for an additional one year term via an online transaction hours after the automatic renewal had already been processed. The transaction amount was also $and an order confirmation containing details was sent to the complainant by email.On April 4, 2015, Mad Dog Domains was notified the complainant had disputed a transaction through their issuing bankThe issuing bank revoked payment for the manual renewal transaction of the domain, pending the outcome of the dispute. This chargeback removed the funds from Mad Dog Domains paid for the domain renewal. Due to this, and per our terms of service, the domain name in question was repossessed, and the associated promotional hosting package was subsequently canceled on April 9, 2015.RESOLUTION:Mad Dog Domains has upheld its agreements in good faith with the complainant and honored its terms of service Our office has attempted to connect with the complainant to discuss their concerns using the information provided and have been unsuccessful On April 17, the complainant was informed of options to recover the domain in question. The complainant was provided the option to cancel the dispute with their financial institution and provide our Chargeback Department with a copy of their credit card/bank statement showing the $charge reapplied to the associated account to avoid the $administrative fee. Provided the complainant does not continue the payment dispute further, Mad Dog Domains may then reinstate the domain name registration.If the transaction in question remains in dispute and the complainant wishes to reinstate the domain name registration, a $Administrative Fee in addition to the $transaction amount will need to be paid.The complainant has also been informed that a purchase of a new hosting plan would be required and website files restored from their independent backups to continue hosting with Mad Dog DomainsThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***
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