Royal Administration Services, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am seeking a refund for the months I have paid, for services you have not providedI shelled out nearly $for a contract that did absolutely nothing for meYour sales people are shady
Regards,
*** ***

This letter is in response to the correspondence received concerning the case and complainant referenced aboveI have reviewed the text of the complaint and examined the files at issue. Our records indicate the Complainant purchased the Sentinel coverage plan (the “Contract”) from *** ***
(the “Vendor”) on 8/28/at which time the mileage was reported as 83,As stated in the Contract, Royal Administration Services, Inc(“Royal”) serves as the Administrator of the ContractThe Contract is at all times subject to its written terms and conditions The Contract is subject to a “SERVICE CONTRACT VALIDATION PERIOD” of thirty (30) days AND 1,milesThere is no coverage during the validation periodCoverage commences upon the expiration of the validation periodAs such, at the time the claim was initiated, 12/18/2015, the mileage reported was 85,meaning the vehicle had been driven 1,miles since the Coverage had commenced. As is standard procedure, a third party independent inspector was dispatched to verify the failure reported and to determine the cause of said failureA copy of the inspection report (including photographs) was emailed to the Complainant on 12/28/The findings of the inspector were as follows: “Findings: Rear diff left side carrier bearing and the race are scored and pittedOther carrier bearing slightly scored from debrisRing and pinion gears show wear but tech states can be reset up with no problems or issuesNo signs of discoloration or lack of lubeNo signs of rear dif leaks at pinion seal or axle seal leaksModerate amounts of metallic debris on the rear diff magnetResidual rear diff fluid is metallicThis is an open diff with ratio. Inspector’s opinion of Cause of Failure: Material failure of rear diff left side carrier bearing with sub damages to the other rear diff bearingsThis is not a sudden failure.” Upon review of these findings and the associated photographs, it is evident that this was not a sudden failure but one that occurred over a period of time and miles drivenAs such, it occurred prior to the time the Contract commenced and was properly deniedPlease refer to the Contract section titled WHAT IS NOT COVERED, item 13, which states: “Any Breakdown or condition: which already existed when You purchased Your Service Contract; or which occurred before You purchased Your Service Contract; or which occurs during the Validation Period.”This decision was verbally communicated to the Complainant on 12/28/at or about 11:35amETPer the Complainant’s request, the information was again reviewed by Management who upheld the decision to deny coverageThis too, was communicated to the Complainant by the Claims Adjuster that same day, at or about 12:35amET Our office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

This letter is in response to the correspondence received concerning the case and complainant referenced aboveI have reviewed the text of the complaint and examined the files at issue Our records indicate the Complainant purchased the Integrity Automotive Protection *** coverage plan (the
“Contract”) from Car Chex (the “Vendor”) on 2/4/As stated in the Contract, Royal Administration Services, Inc(“Royal”) serves as the Administrator of the ContractThe Contract is at all times subject to its written terms and conditions. On 5/6/our office received a call from *** *** of Boston, the Complainant’s selected repair facility (the “RF”)Per that conversation, a claim was initiated for a starter and both of the front lower ball jointsThe RF also advised new spark plugs were neededAs spark plugs are listed as an exception, the RF was advised these would not be covered In ***ance with standard operating procedures, an independent third party inspector was dispatched to the RF for the purpose of verifying the failure of the starter and both front lower ball jointsIf verified, he would determine the cause of said failures A copy of the inspector’s report has been provided for your conveniencePlease refer to the section titled Findings in which it was determined there was “no issue with the starter”There was “play” identified in the right front lower ball joint where there was “no visible play at all” in the left front lower ball jointGiven no failure to the starter or left lower ball joint were demonstrated, the claim was properly approved for the right front lower ball joint only The RF advised when the claim was initiated that the *** cost of each ball joint was $In the course of adjudicating the claim, it was determined that the Manufacturer’s Suggested Retail Price for the *** ball joint is $as such, that is the amount approved for the part The labor time to remove and replace both ball joints as stated by the RF was hours at a rate of $per hourIn ***ance to the nationally recognized flat rate manual, All Data, the labor time needed to remove and replace the right front lower ball joint on a *** *** of hoursThe labor rate was approved at $per hourIn addition, taxes were calculated in ***ance to Massachusetts for parts only at 6.25% The claim was approved for a total of $less the Complainant’s $deductible bringing the final amount to $The RF was provided with a credit card for payment in that amount on 5/13/Any additional costs charged by the RF for the approved repairs would be that of the ComplainantThe decision to replace the left front lower ball joint and starter was that of the RF and Complainant and as such any charges related to that work is the responsibility of the Complainant The Contract contains a Rental Benefit which is applicable for the referenced claimTo receive reimbursement, the Complainant may submit the final receipt from the licensed rental agency he utilized for reviewReimbursement will be based in ***ance to that which is stated in the Contract In the event the Complainant wishes to cancel the Contract, he should contact the VendorAll cancellations are processed in accordance to the Contract and any specific state requirements for the state in which the customer resides Our office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

This letter is in response to the additional correspondence received concerning the case and complainant referenced above I have again reviewed the text of the complaint and examined the files at issue It appears the initial response was not clear to the Complainant with regard to the amendment of the original claim There was no second claim and therefore there was no second deductible The original claim (***) was amended to bring the total approved to $less the $deductible resulting in the total of $ Since the RF had already been paid $the balance of $was issued to the Complainant Check #*** was issued on 3/22/and will be today, 3/23/to the address on file. Our office has, at all times, acted in good faith and in accordance with the Service Contract Royal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law This letter is in response to the additional correspondence received concerning the case and complainant referenced aboveI have again reviewed the text of the complaint and examined the files at issueIt appears the initial response was not clear to the Complainant with regard to the amendment of the original claimThere was no second claim and therefore there was no second deductibleThe original claim (***) was amended to bring the total approved to $less the $deductible resulting in the total of $Since the RF had already been paid $the balance of $was issued to the ComplainantCheck #*** was issued on 3/22/and will be today, 3/23/to the address on fileOur office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

This letter is in response to the correspondence received concerning the case and complainant referenced above I have reviewed the text of the complaint and examined the files at issue. Our records indicate that the Complainant purchased the Select coverage plan (the “Contract”) from The
*** *** dba *** (the “Vendor”) on 5/7/ As stated in the Contract, Royal Administration Services, Inc(“Royal”) serves as the Administrator of the Contract The Contract is at all times subject to its written terms and conditions.The Vendor notified Royal of the Complainant’s decision to cancel the Contract on 10/9/ The effective date of the cancellation was entered as 10/8/ In accordance with the Contract, a pro-rated refund reflecting 71.58% of the consideration received was paid to the Finance Company, *** *** *** *** The Vendor is responsible for refunding the Complainant. The Complainant contacted our office twice on 11/20/regarding his refund In both instances, the Complainant was advised of the responsibility of the Vendor to issue his refund In an effort to assist the Complainant, Royal has contacted the Vendor to secure confirmation the refund has been issued Our office has, at all times, acted in good faith and in accordance with the Service Contract Royal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law.This letter is in response to the correspondence received concerning the case and complainant referenced aboveI have reviewed the text of the complaint and examined the files at issue Our records indicate that the Complainant purchased the Select coverage plan (the “Contract”) from The Auto Warranty dba *** (the “Vendor”) on 5/7/As stated in the Contract, Royal Administration Services, Inc(“Royal”) serves as the Administrator of the ContractThe Contract is at all times subject to its written terms and conditions. The Vendor notified Royal of the Complainant’s decision to cancel the Contract on 10/9/The effective date of the cancellation was entered as 10/8/In accordance with the Contract, a pro-rated refund reflecting 71.58% of the consideration received was paid to the Finance Company, *** *** *** ***The Vendor is responsible for refunding the Complainant The Complainant contacted our office twice on 11/20/regarding his refundIn both instances, the Complainant was advised of the responsibility of the Vendor to issue his refundIn an effort to assist the Complainant, Royal has contacted the Vendor to secure confirmation the refund has been issued Our office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

This letter is in response to the additional correspondence received concerning the case and complainant referenced aboveI have again reviewed the text of the complaint and examined the files at issue We understand that the Complainant did not purchase the Contract until 6/18/and may feel she is not responsible to maintain records from prior to that dateIt is, however, the expectation that a vehicle owner will properly maintain their vehicle throughout the ownership of said vehicle Based on the Title, the Complainant has owned the vehicle since 8/2/The Complainant was able to provide only one (1) service record which does not contain standard information generally provided by repair facilitiesOne cannot track the mileage between services if no records exist to determine when a service was performed The Complainant states “to my knowledge oil changes are miles or yearly”Our office has again verified the manufacturer’s recommendation for maintenance and can find no reference to an option to have the oil service completed “yearly”Rather, the minimum requirement for “normal” driving conditions is every miles Regardless, as previously stated, having driven 17,miles over the past two (2) years indicates a minimum of three (3) oil change services should have been completedThe fact that the Complainant has stated she has had only one (1) oil service performed and intended the next to be in September, (a year after the previous service) confirms the vehicle has not been properly maintained With regard to cancellation, the Contract has not been cancelled but rather continues to be Active at this timeThe reference made to cancellation was that of the ComplainantPlease refer to my previous response and the telephone call received FROM the Complainant on 8/5/at or about 12:14pmET, specifically the second paragraph referencing the segment of the conversation regarding cancellation of the Contract and the Claim If the Complainant were to choose to now have the RF complete a tear down to the point where the engine failure is visible or determinable, she should understand that should the cause of failure found to be in anyway related to the lack of proper maintenance, the claim will be denied and all costs associated with the tear down will be her responsibilityTo be clear, ONLY a verified sudden catastrophic engine failure will be considered for approval At this time, the Claim remains Administratively ClosedShould the Complainant choose to proceed with the authorization of the tear down, she should notify the RF who, in turn should contact Royal when that process is complete and the cause of failure visible or determinableUpon receipt of that information, the Claim will be re-opened and an independent third party inspector dispatched to the RF to verify their findings and the cause of failure If the Complainant chooses to forego the authorization for tear down, no further action will be taken with regard to the ClaimShould there be another claim in the future, the Complainant will be required to provide proof that the engine repair was completed AND that the vehicle has since been properly maintainedThis “proof” will include oil change service(s) at proper mileage intervals Finally, the Complainant may choose to proceed with cancelling the ContractTo do so, she should contact the VendorUpon notification from the Vendor, Royal will cancel the Contract in accordance to the Cancellation clause stated in the Contract Our office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

This letter is in response to the additional correspondence received concerning the case and complainant referenced above All recorded calls related to this matter have been reviewedThere is no indication that any representative from Royal stated or in any manner implied the Complainant was “bad mouthing” the DealerIn fact, Royal contacted our local representative to verify the Dealer understood their responsibility with regard to the refund due to the ComplainantThis action was a direct result of the Complainant advising me during our call on 9/25/that the Dealer had refused to cancel the Contract telling her to contact RoyalAs previously explained, and stated in the Contract, Royal is responsible to pay on behalf of the Dealer the unearned refund based on the funds received from the DealerThis amount was calculated to be $As such, Royal issued a check to the Dealer in that amount The Contract further states, the Dealer is to pay the unearned portion of the commission originated from the sale of the Contract, which in this instance was calculated as $Thus, the Dealer may either sign over the check sent by Royal and issue an additional refund to the Complainant for this amount or, the Dealer may deposit the check issued by Royal and issue a refund to the Complainant in the amount of $In either case, the Complainant should receive a total of $from the Dealer Our office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

This letter is in response to the additional correspondence received concerning the case and complainant referenced above I have again reviewed the text of the complaint and examined the files at issue In order to be absolutely certain of the decision rendered, the invoice submitted by the Complainant’s selected repair facility was reviewed and the specific part numbers checked It was determined that unlike most vehicles, in the *** *** *** the torque converter clutch solenoid is internal to the transmission As a result of this review, the decision to deny coverage for this part will be reversed and the adjudication process will commence to determine the reasonable cost of this repair A reimbursement check will then be mailed to the Complainant at the address on file. We do apologize for this error and appreciate the Complainant bringing this to our attention Our office has, at all times, acted in good faith and in accordance with the Service Contract Royal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state lawThis letter is in response to the additional correspondence received concerning the case and complainant referenced aboveI have again reviewed the text of the complaint and examined the files at issueIn order to be absolutely certain of the decision rendered, the invoice submitted by the Complainant’s selected repair facility was reviewed and the specific part numbers checkedIt was determined that unlike most vehicles, in the *** *** *** the torque converter clutch solenoid is internal to the transmissionAs a result of this review, the decision to deny coverage for this part will be reversed and the adjudication process will commence to determine the reasonable cost of this repairA reimbursement check will then be mailed to the Complainant at the address on fileWe do apologize for this error and appreciate the Complainant bringing this to our attentionOur office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

This letter is in response to the correspondence received concerning the case and complainant referenced above I have reviewed the text of the complaint, recorded calls, and examined the files at issue. Our records indicate that the Complainant purchased the Mechanical Breakdown
Insurance Policy (the “Policy”) from *** *** *** ***(“***”) on 10/23/at which time the mileage was reported as 80, Royal Administration Services, Inc(“Royal”) serves as the Administrator of the Policy The Policy is at all times subject to its terms and conditions. As stated in the Policy Section II- Definitions item 7, the Effective Date is the date the coverage becomes effective “Inception of coverage is subject to a thirty (30) day and one thousand (1,000) miles waiting period on Pre-Owned Vehicle plans before coverage begins.” In addition, please refer to section IVExclusions, letters J and M as follows: “JAny liability for property damage, or …any loss or incidental or consequential damages, (except as otherwise may be provided under the schedule of coverages) including any consequential damage to a non-covered part that results from a mechanical breakdown.” “ MAny mechanical breakdown occurring prior to the policy effective date, or any mechanical breakdown during any applicable waiting period described under the definition of effective date.” The claim was initiated days and miles after the date of purchase The “inception of coverage” had occurred only days and miles prior to the start of the claim When reviewing the independent inspection report and photographs supporting the inspector’s findings, it was determined that a lack of lubrication caused damage to the turbos and other engine components In addition, multiple oil and coolant leaks which were apparent on the engine assembly were long term. Simply put, the long term oil and coolant leaks resulted in the lack of lubrication which caused the damage to the engine and turbos As the leaks were determined to be “very long term”, the breakdown occurred prior to the effective date of coverage This resulted in the denial of the claim. On or about 12/15/our office was notified by *** that the Complainant had decided to cancel the PolicyThe cancellation was completed on 12/18/15. This letter is in response to the correspondence received concerning the case and complainant referenced aboveI have reviewed the text of the complaint, recorded calls, and examined the files at issue. Our records indicate that the Complainant purchased the Mechanical Breakdown Insurance Policy (the “Policy”) from *** *** *** ***(“***”) on 10/23/at which time the mileage was reported as 80,Royal Administration Services, Inc(“Royal”) serves as the Administrator of the PolicyThe Policy is at all times subject to its terms and conditions. As stated in the Policy Section II- Definitions item 7, the Effective Date is the date the coverage becomes effective“Inception of coverage is subject to a thirty (30) day and one thousand (1,000) miles waiting period on Pre-Owned Vehicle plans before coverage begins.” In addition, please refer to section IVExclusions, letters J and M as follows: “JAny liability for property damage, or …any loss or incidental or consequential damages, (except as otherwise may be provided under the schedule of coverages) including any consequential damage to a non-covered part that results from a mechanical breakdown.” “ MAny mechanical breakdown occurring prior to the policy effective date, or any mechanical breakdown during any applicable waiting period described under the definition of effective date.” The claim was initiated days and miles after the date of purchaseThe “inception of coverage” had occurred only days and miles prior to the start of the claimWhen reviewing the independent inspection report and photographs supporting the inspector’s findings, it was determined that a lack of lubrication caused damage to the turbos and other engine componentsIn addition, multiple oil and coolant leaks which were apparent on the engine assembly were long term. Simply put, the long term oil and coolant leaks resulted in the lack of lubrication which caused the damage to the engine and turbosAs the leaks were determined to be “very long term”, the breakdown occurred prior to the effective date of coverageThis resulted in the denial of the claim. On or about 12/15/our office was notified by *** that the Complainant had decided to cancel the PolicyThe cancellation was completed on 12/18/

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As stated earlier, There was no question in regards to spark plugs since this is simple maintenance that is required every years per *** ***, nor would it contribute to a dead spot in the starter as stated by certified *** techniciansThis again should have been covered as well as the ball joint and numerous days of rentals for the car being held up for your review. Not sure why you’re not honoring the contract as written and binding. Again the last response is unacceptable and regarding mechanical knowledge
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was told yesterday that the transmission arrived and hasn't been serviced (filter,gasket,fluid) changeI feel that should also be done under the warranty if they are replacing with a junkyard transmissionAlso, while inspector was there the tech brought to their attention that they found a small leak in the water pump that needed to be taken care of to avoid the truck over heating and causing other damagesThis too was denied as pre-existing which is another blanket term this company uses to avoid repairsThe tech can prove that this can't be pre-existing since the truck has never over heated recentlyThere were no codes when diagnostics were checked that the vehicle ever over heated and if the water pump was previously leaking this would have caused the truck to over heat immediatelyso, as per my contract I would expect the water pump replaced as wellI have filed a complaint with our States Attorney General yesterday and have reached out to our local news affiliate that will contact company regarding consumer issuesI will not stop until this company backs their sales pitch of "putting my mind at ease over vehicle repair costs"!
Regards,
*** ***

This letter is in response to the additional correspondence received concerning the case and complainant referenced aboveI have again reviewed the text of the complaint, recorded calls and examined the files at issueOur office has repeatedly responded to the Complainant’s request regarding the claim initiated on 2/2/These requests began on 2/11/with my initial response having been issued on 2/16/The Customer has not presented any new or additional information for considerationAs such, the decision to deny the claim for the two (2) reasons previously stated standsOur office has at all times acted in good faith and in accordance with the terms and conditions of the Service Contract, none of which have been waived, and in fact are specifically reservedAll rights and defenses under the Service Contract are hereby reserved, as are all defenses available pursuant to state law

This letter is in response to the additional correspondence received concerning the case and complainant referenced above I have again reviewed the text of the complaint and examined the files at issue. In accordance to the Contract cancellation clause “In the event of cancellation, the lienholder, if any, will be named on the cancellation refund check.” Our records indicate Check #*** issued on 10/10/was made payable to *** *** *** *** (“***”) This check represented refunds for several cancelled contracts which included that of the Complainant, Contract #*** Our office has confirmed with *** that the correct portion of that check was properly posted to the Complainant’s *** account The referenced check cleared our bank on 11/2/2015. Please understand, *** is NOT responsible for refunding the Complainant That responsibility falls solely on the selling Vendor, The Auto Warranty dba *** It is disappointing that the Vendor has failed to respond to the Complainant or issued the refund In an effort to assist the Complainant, we have repeatedly emailed the Vendor but have not, to date, had any response Given the fact that the Vendor is a completely separate company, we are not at liberty to divulge names of their employees It is suggested that the Complainant contact their office by telephone, *** or email to *** for assistance. Our office has, at all times, acted in good faith and in accordance with the Service Contract Royal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law This letter is in response to the additional correspondence received concerning the case and complainant referenced aboveI have again reviewed the text of the complaint and examined the files at issue In accordance to the Contract cancellation clause “In the event of cancellation, the lienholder, if any, will be named on the cancellation refund check.” Our records indicate Check #*** issued on 10/10/was made payable to *** *** *** *** (“***”)This check represented refunds for several cancelled contracts which included that of the Complainant, Contract #*** Our office has confirmed with *** that the correct portion of that check was properly posted to the Complainant’s *** accountThe referenced check cleared our bank on 11/2/ Please understand, *** is NOT responsible for refunding the ComplainantThat responsibility falls solely on the selling Vendor, The Auto Warranty dba *** It is disappointing that the Vendor has failed to respond to the Complainant or issued the refundIn an effort to assist the Complainant, we have repeatedly emailed the Vendor but have not, to date, had any response Given the fact that the Vendor is a completely separate company, we are not at liberty to divulge names of their employeesIt is suggested that the Complainant contact their office by telephone, *** or email to *** for assistance Our office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

September 9, 2015Revdex.com*** *** *** *** *** ***
*** ** ***RE: Complaint ID: *** (the “Complaint”) *** *** (the “Complainant”)To Whom It May Concern:This letter is in response to the correspondence received
concerning the case and complainant referenced above I have reviewed the text of the complaint and examined the files at issueWe find no record of the Complainant being a customer of Royal Administration Services, Inc(“Royal”) at this time or any time in the past As such, Royal does not possess the Complainant’s contact informationPlease be advised that Royal is an administrator of Vehicle Service Contracts. We do not now nor have in the past sold these programs. We do, however, work with many Direct Marketers that when contacting potential customers may reference the Royal name. At this time, we will notify all Direct Marketers and request that any that may have called the Complainant’s number remove it from their filesOur office has, at all times, acted in good faith and in accordance with the Service Contract Royal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law Very truly yours,*** ** ***Director of OperationsTo Whom It May Concern:This letter is in response to the correspondence received concerning the case and complainant referenced aboveI have reviewed the text of the complaint and examined the files at issueWe find no record of the Complainant being a customer of Royal Administration Services, Inc(“Royal”) at this time or any time in the pastAs such, Royal does not possess the Complainant’s contact informationPlease be advised that Royal is an administrator of Vehicle Service Contracts. We do not now nor have in the past sold these programs. We do, however, work with many Direct Marketers that when contacting potential customers may reference the Royal name. At this time, we will notify all Direct Marketers and request that any that may have called the Complainant’s number remove it from their filesOur office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state lawVery truly yours,*** ** ***Director of Operations

This letter is in response to the correspondence received concerning the case and complainant referenced above I have reviewed the text of the complaint, recorded calls, and examined the files at issue.Our records indicate that the Complainant purchased the Sentinel coverage plan (the
“Contract”) from *** *** *** (the “Vendor”) on 1/9/ As stated in the Contract, Royal Administration Services, Inc(“Royal”) serves as the Administrator of the Contract Royal does not now or at any time participate in the sale of the Contract and therefore cannot comment on any conversation which may have occurred at that time The Contract is at all times subject to its terms and conditions.The Complainant should have received a fulfillment package from the Vendor shortly after making the purchase This would have included the complete terms and conditions of the Contract including the coverage plan The Contract is “part specific” in that it covers only those components/parts specifically listed If the part needed is not listed then no coverage may be provided There is a reasonable expectation that the Complainant would review the information provided and address any questions or concerns at that time.On 12/10/2015, at or about 12:35pm ET, our office received a call from ***, a representative of *** *** *** of *** ***, FL, the Complainant’s selected repair facility (“RF”) *** initiated a claim for the left front and right rear power door switch He also inquired as to coverage for the shocks, door stereo speakers, and the electronic brake control module Unfortunately these parts are not listed and as such we are unable to assist with the cost of these repairs.The power door switches were approved for coverage that same day at or about 4:00pmET The approval information was faxed to the RF A call was then received from *** advising of a third power door switch which resulted in an amendment to the approval to include this item as well A reviewed approval was sent to the RF at or about 5:30pm ET on the 10th.The Complainant is referencing other problems she is experiencing with her vehicle It is suggested she ask the RF to contact our office to review these items In the event the parts needed are listed for coverage If the needed parts are found to be listed, the adjudication process will be reopened.Our office has, at all times, acted in good faith and in accordance with the Service Contract Royal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am seeking a refund for the months I have paid thus farI was lead to believe you would repair major breakdowns hassle freeYou have proven otherwiseI will not refer anyone to *** and I will be speaking ill of both them and Royal Admin
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was forced to sale the car because I couldn't afford additional repairs. Purchasing this extended warranty was a rip off!
Regards,
*** ***

This letter is in response to the correspondence received concerning the case and complainant referenced above I have reviewed the text of the complaint, recorded calls, and examined the files at issue Our records indicate the Complainant purchased the Sentinel coverage
plan (the "Contract") from ** *** *** *** (the "Vendor") on 3/27/at which time the vehicle mileage was reported as 99, As stated in the Contract, Royal Administration Services, Inc("Royal") serves as the administrator of the Contract Royal does not now nor at any time participate in the sale of these programs The Contract is at all times subject to its terms and conditions. On 4/11/16, at or about 10:45amET our office received a call from ***, a representative of Precision Tune, the Complainant's selected repair facility ("RF") *** advised of a problem with the engine at which time a claim was initiated In accordance with standard operating procedure, an independent inspector was dispatched Unfortunately the initial inspection was not sufficient as further disassembly was needed to verify the failure and determine the cause of said failure After a second independent inspection, it was determined that there was a failure to the #rod However, the position of the rod which is hanging down from the bottom The piston is stuck up in the cylinder The rod can still move freely and the piston will move the other rods There is no mechanical cause to the rod failure This condition coupled with evidence of the mud-caked front tire with little tread is consistent with an over revved engine which would result in the failed rod The Contract covers mechanical breakdowns only therefore the claim was properly denied Should the Complainant want a copy of the independent inspection report (s) he may submit a written request The Complainant stated he did not receive a copy of the Contract He further states he wanted to cancel the Contract and was refused Finally, he references a conversation with *** *** that ended by Mr*** disconnecting the callThe responsibility for all of these items is that of the Vendor As previously stated, Royal is not, in any way involved with the sale of the Contract Royal will, as a result of this Complaint, mail a reference copy of the Contract to the Complainant The request to cancel the Contract must be processed through the company from whom it was purchased, the Vendor and Mr*** is an employed by the Vendor. Our office has, at all times, acted in good faith and in accordance with the Service Contract Royal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law This letter is in response to the correspondence received concerning the case and complainant referenced aboveI have reviewed the text of the complaint, recorded calls, and examined the files at issueOur records indicate the Complainant purchased the Sentinel coverage plan (the "Contract") from ** *** *** *** (the "Vendor") on 3/27/at which time the vehicle mileage was reported as 99,As stated in the Contract, Royal Administration Services, Inc("Royal") serves as the administrator of the ContractRoyal does not now nor at any time participate in the sale of these programsThe Contract is at all times subject to its terms and conditionsOn 4/11/16, at or about 10:45amET our office received a call from ***, a representative of Precision Tune, the Complainant's selected repair facility ("RF")*** advised of a problem with the engine at which time a claim was initiatedIn accordance with standard operating procedure, an independent inspector was dispatchedUnfortunately the initial inspection was not sufficient as further disassembly was needed to verify the failure and determine the cause of said failureAfter a second independent inspection, it was determined that there was a failure to the #rodHowever, the position of the rod which is hanging down from the bottomThe piston is stuck up in the cylinderThe rod can still move freely and the piston will move the other rodsThere is no mechanical cause to the rod failureThis condition coupled with evidence of the mud-caked front tire with little tread is consistent with an over revved engine which would result in the failed rodThe Contract covers mechanical breakdowns only therefore the claim was properly deniedShould the Complainant want a copy of the independent inspection report (s) he may submit a written requestThe Complainant stated he did not receive a copy of the ContractHe further states he wanted to cancel the Contract and was refusedFinally, he references a conversation with *** *** that ended by Mr*** disconnecting the callThe responsibility for all of these items is that of the VendorAs previously stated, Royal is not, in any way involved with the sale of the ContractRoyal will, as a result of this Complaint, mail a reference copy of the Contract to the ComplainantThe request to cancel the Contract must be processed through the company from whom it was purchased, the Vendor and Mr*** is an employed by the VendorOur office has, at all times, acted in good faith and in accordance with the Service ContractRoyal Administration Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the Service Contract, as well as applicable state law

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***