Royal Auto Parts, Inc.

In response to the issues Mr. [redacted] has experienced with his KX450F motorcycle I feel that we need to clarify a few details. Firstly, this motorcycle is sold as a full competition unit only and is not street legal .  The manufacturer does not offer any sort of...

warranty at all on this unit. These machines are operated in demanding conditions and require constant servicing. Mr. [redacted] brought this unit to us for inspection stating he was experiencing  a loss of power.  He also sated he had just had the engine rebuilt by a 'friend' who after disassembling the engine,  had recommended modifications of a critical engine component.  After this was done with no improvement in performance, the motorcycle was taken to another non-franchise dealer for inspection. Further modifications were made, this time to the vehicle's electrical system, again without an improvement in performance. The motorcycle was only then brought in to us, the selling dealer, for inspection. I explained to Mr. [redacted] the steps required in diagnosing issues of this nature including the use of proprietary software available to Kawasaki dealers. He agreed to the diagnostic fee charged and our tech worked on the unit for well over 5 hours even substituting electrical components from brand new units on our showroom floor.  We concluded that the unit must have some internal engine issue perhaps as a result of the motor work previously performed. Mr. [redacted] was informed that the only option we could recommend was a partial engine tear down and rebuild including replacement of  the previoulsy modified components by a qualified repair facility such as ours. Mr. [redacted] chose not to have the recommended work done at our dealership and picked up the unit and was charged only what was previously agreed to.  Mr. [redacted] then returned the unit to us a short time later stating his friend had replaced the questionalble engine components and the unit was still defective.  After confirming that this work was again not performed by a kawasaki dealer,  I restated my position regarding repairs of this nature and had to turn the job down based on Mr. [redacted]'s reluctance to commit to the work we had previously recommended. We are still willing to assist Mr. [redacted] in any way should he decide to return the unit to us however,  our experience has shown that a methodical step-by-step process of elimination remains the only way to tackle problems of this nature.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
  As per your email I wish to update my case. Mission Motorsports has replaced my damaged motorcycle windshield with a new one, at no cost to me. The guys in  the Service Department headed by [redacted] did an excellent job. They were courteous, fast, professional and effective. I’m very happy with the outcome. I wish to thank you and the Revdex.com, along with Mission Motorsports in dealing with this p[redacted]lem, and dealing with the Honda company. I have CC’d Mission Motorsports Finance Department because it’s the only email address I have for Mission Motorsports. Hopefully, they will pass this along to the Management and to the Service Department. I’m very happy and wish to thank all of you involved. [redacted]2015 Honda Shadow Windscreen.      Regards,
[redacted]