Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved As per your email I wish to update my caseMission Motorsports has replaced my damaged motorcycle windshield with a new one, at no cost to meThe guys in the Service Department headed by [redacted] did an excellent jobThey were courteous, fast, professional and effectiveI’m very happy with the outcomeI wish to thank you and the Revdex.com, along with Mission Motorsports in dealing with this p***lem, and dealing with the Honda companyI have CC’d Mission Motorsports Finance Department because it’s the only email address I have for Mission MotorsportsHopefully, they will pass this along to the Management and to the Service DepartmentI’m very happy and wish to thank all of you involved [redacted] Honda Shadow Windscreen Regards, [redacted]
In response to the issues Mr [redacted] has experienced with his KX450F motorcycle I feel that we need to clarify a few detailsFirstly, this motorcycle is sold as a full competition unit only and is not street legal The manufacturer does not offer any sort of warranty at all on this unitThese machines are operated in demanding conditions and require constant servicingMr [redacted] brought this unit to us for inspection stating he was experiencing a loss of power He also sated he had just had the engine rebuilt by a 'friend' who after disassembling the engine, had recommended modifications of a critical engine component After this was done with no improvement in performance, the motorcycle was taken to another non-franchise dealer for inspectionFurther modifications were made, this time to the vehicle's electrical system, again without an improvement in performanceThe motorcycle was only then brought in to us, the selling dealer, for inspectionI explained to Mr [redacted] the steps required in diagnosing issues of this nature including the use of proprietary software available to Kawasaki dealersHe agreed to the diagnostic fee charged and our tech worked on the unit for well over hours even substituting electrical components from brand new units on our showroom floor We concluded that the unit must have some internal engine issue perhaps as a result of the motor work previously performedMr [redacted] was informed that the only option we could recommend was a partial engine tear down and rebuild including replacement of the previoulsy modified components by a qualified repair facility such as oursMr [redacted] chose not to have the recommended work done at our dealership and picked up the unit and was charged only what was previously agreed to Mr [redacted] then returned the unit to us a short time later stating his friend had replaced the questionalble engine components and the unit was still defective After confirming that this work was again not performed by a kawasaki dealer, I restated my position regarding repairs of this nature and had to turn the job down based on Mr***'s reluctance to commit to the work we had previously recommendedWe are still willing to assist Mr*** in any way should he decide to return the unit to us however, our experience has shown that a methodical step-by-step process of elimination remains the only way to tackle problems of this nature [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved As per your email I wish to update my caseMission Motorsports has replaced my damaged motorcycle windshield with a new one, at no cost to meThe guys in the Service Department headed by [redacted] did an excellent jobThey were courteous, fast, professional and effectiveI’m very happy with the outcomeI wish to thank you and the Revdex.com, along with Mission Motorsports in dealing with this p***lem, and dealing with the Honda companyI have CC’d Mission Motorsports Finance Department because it’s the only email address I have for Mission MotorsportsHopefully, they will pass this along to the Management and to the Service DepartmentI’m very happy and wish to thank all of you involved [redacted] Honda Shadow Windscreen Regards, [redacted]
In response to the issues Mr [redacted] has experienced with his KX450F motorcycle I feel that we need to clarify a few detailsFirstly, this motorcycle is sold as a full competition unit only and is not street legal The manufacturer does not offer any sort of warranty at all on this unitThese machines are operated in demanding conditions and require constant servicingMr [redacted] brought this unit to us for inspection stating he was experiencing a loss of power He also sated he had just had the engine rebuilt by a 'friend' who after disassembling the engine, had recommended modifications of a critical engine component After this was done with no improvement in performance, the motorcycle was taken to another non-franchise dealer for inspectionFurther modifications were made, this time to the vehicle's electrical system, again without an improvement in performanceThe motorcycle was only then brought in to us, the selling dealer, for inspectionI explained to Mr [redacted] the steps required in diagnosing issues of this nature including the use of proprietary software available to Kawasaki dealersHe agreed to the diagnostic fee charged and our tech worked on the unit for well over hours even substituting electrical components from brand new units on our showroom floor We concluded that the unit must have some internal engine issue perhaps as a result of the motor work previously performedMr [redacted] was informed that the only option we could recommend was a partial engine tear down and rebuild including replacement of the previoulsy modified components by a qualified repair facility such as oursMr [redacted] chose not to have the recommended work done at our dealership and picked up the unit and was charged only what was previously agreed to Mr [redacted] then returned the unit to us a short time later stating his friend had replaced the questionalble engine components and the unit was still defective After confirming that this work was again not performed by a kawasaki dealer, I restated my position regarding repairs of this nature and had to turn the job down based on Mr***'s reluctance to commit to the work we had previously recommendedWe are still willing to assist Mr*** in any way should he decide to return the unit to us however, our experience has shown that a methodical step-by-step process of elimination remains the only way to tackle problems of this nature [redacted]