My initial experience with the owners was very positiveThey were very kind and had my mattress made and delivered in daysHowever, after sleeping on the mattress for about a month, my husband and I were not pleasedMuch too bouncy and you can feel every move from your partnerMy back hurts every morning and the mattress is not what I thought it would be likeThe company does not offer a return policyAfter talking with them and expressing my displeasure, their solution was to charge $to pick up the mattress and at least $more to make changes to it to make it more comfortableI did not call back to except this option and did not receive a follow up call from the company eitherAfter spending nearly $for this mattress I thought it was poor customer service to ask me to pay moreI realize the time and materials cost money, but sometimes companies have to take on the cost to please the customerGoing to look in to a pure latex topper from an online company with good reviews to hopefully make it more comfortable
Not pleased with the product, want to return mattress and get my money returned
My daughter's Christmas present from me was to be a new mattressI went to Royal ,INCto check out what they had, since I heard that they would make what you wantI stressed that she (daughter) preferred very firm mattressesI was told by *** which bed was firmest from or mattresses on the floor A few days later I came with my daughter to let her tryout the mattressesI dealt w/ *** that day We decided on"MTF 5/0"I did not write the date The order form that came with the mattress lists paid, due and shipped dates as 12/16/ It may have been a few days after the arrival of the said mattress that I spoke w/ *** and told her that Blair (daughter) complained that the bed seemed too soft "squishy" When I spoke w/ *** regarding*** remarks, *** said that she should give it a little while and that it took some "getting used to" I even went back to Royal to sit on th
My wife and I purchased the split King adjustable bed, about months agoAnd We both agree that we are getting a Great night sleepI had reservations about Royal because we had always bought a national brand mattress and not the cheap ones
Owners were great! They listened to what we were looking for and explained the different mattresses they have and helped us to make an excellent choiceWe would definitely use them again and highly recommend them
My initial experience with the owners was very positiveThey were very kind and had my mattress made and delivered in daysHowever, after sleeping on the mattress for about a month, my husband and I were not pleasedMuch too bouncy and you can feel every move from your partnerMy back hurts every morning and the mattress is not what I thought it would be likeThe company does not offer a return policyAfter talking with them and expressing my displeasure, their solution was to charge $to pick up the mattress and at least $more to make changes to it to make it more comfortableI did not call back to except this option and did not receive a follow up call from the company eitherAfter spending nearly $for this mattress I thought it was poor customer service to ask me to pay moreI realize the time and materials cost money, but sometimes companies have to take on the cost to please the customerGoing to look in to a pure latex topper from an online company with good reviews to hopefully make it more comfortable
Not pleased with the product, want to return mattress and get my money returned
My daughter's Christmas present from me was to be a new mattressI went to Royal ,INCto check out what they had, since I heard that they would make what you wantI stressed that she (daughter) preferred very firm mattressesI was told by *** which bed was firmest from or mattresses on the floor A few days later I came with my daughter to let her tryout the mattressesI dealt w/ *** that day We decided on"MTF 5/0"I did not write the date The order form that came with the mattress lists paid, due and shipped dates as 12/16/ It may have been a few days after the arrival of the said mattress that I spoke w/ *** and told her that Blair (daughter) complained that the bed seemed too soft "squishy" When I spoke w/ *** regarding*** remarks, *** said that she should give it a little while and that it took some "getting used to" I even went back to Royal to sit on th
My wife and I purchased the split King adjustable bed, about months agoAnd We both agree that we are getting a Great night sleepI had reservations about Royal because we had always bought a national brand mattress and not the cheap ones
Owners were great! They listened to what we were looking for and explained the different mattresses they have and helped us to make an excellent choiceWe would definitely use them again and highly recommend them