Royal Buggy

We tried to deliver items, but the delivery failed due to customer evading our calls and emails, and no one home when we attempted a delivery Customer was in States biding time, and using us as a free storage to receive the items when she was ready and in Spain Due to her negligence, we are obligated to charge another delivery--and someone must be at the location with an agreement to accept all the items in this shipment (e.gbe responsible and accountable for the items) as well as agree to pay for the second attempt at delivery We cannot deliver at an address with no confirmation and no payment Customer must pay the second deliver due to her negligence, and not following through with the contract agreement, she left the country without paperwork to do custom clearing in destination, and we had to pay on her behalf In this token, we lost the money, but were willing to absorb this negligence But, we cannot absorb a second delivery charge at this time We will give the customer a grace period of days from today, and after that, she will have to pay storage fees for her items

Again, customer cancelled last minute because they stated they had shopped around and found someone cheaper last minute The logistics was in full swing for their move---the deposit kicked it off We can role over the deposit for another move the customer may have in the future

We apologize customer doesn't feel the problem was resolved We have followed the contract, and customer has chosen not to abide to it Customer should note that we cannot hold her items indefinitely, and that surcharges due to storage fees will begin, as stated from last email Payment in full must be made before we can release her items, as stated in contract, and someone must be home to receive the call and items, as well as make payment We cannot leave items at any address without accountability and confirmation

Please note customer made all the arrangements with us to have her items shipped We coordinated and started the logistics for her when she made the deposit The day before her pickup when we called to confirm she'd be home for the pick up, she bluntly told our drivers that she found someone cheaper and to just cancel the pick up and order Customer was told beforehand with terms and conditions that she would lose her deposit if she cancelled due to the coordination/logistics that is involved in shipping items, and had already taken effect by her orders Her son called and threatened to write negative information about our company as a threat if we did not give her back her deposit Which he did, signing the complaint under his alias, and not his mother via ***We can offer to roll over the deposit for a further shipment with her We do wish to keep her as a customer, but she chose to drop us last minute because she decided on another company We will gladly use her deposit for any future move she may have with us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: - This is not “just a misunderstanding”He emailed me times and called me at least twice about a shipping quote after I requested (by phone) for him to stop in August.- There was written acknowledgement from Antonio by email on September [redacted] that he understood I was not interested, but he continued to contact me into December.- Antonio CC’d me on mailing lists to other potential customers (at least 18), sharing my information with parties who are not involvedI asked him to stop CC'ing me and to please remove all of my information from the Cunha International systemThere was no written confirmation of that happening by the time of this complaint.- I do not trust that my information is truly being removedI would like to be certain that it is.- I would suggest looking at public reviews of Antonio E [redacted] at Cunha International to see that I'm not the only one who feels disrespected by him In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you, *** ** ***, as I attempted to explain in our phone conversation Unfortunately, the customer contracted us for a service to move to Japan his personal effects We received a deposit, and following the agreement, before the cargo leaves the US, we are to receive the full
balance due we made a 15% discount to accommodate him for whatever poor understanding he had, and still, he does not want to pay He wants to negotiate, but there is nothing to negotiate We must receive payment to follow through with the service contracted without payment, we cannot proceed service, because all the vendors in this logistics have to be paid That is why we no longer want to proceed with any type of service to this individual He has ignored our email with warnings about him following through with payment but has still ignored them This will have to be our last correspondence Please clarify the records, and clear/close this complaint Thank you in advance-- a server, thank you. Please view attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 So the
reason why this complaint is not resolved is that company is false advertising and
trying to get away with it. I showed all my documents to support it. I even
tried settle a lower cost, but they did not expect it. So now my house goods
are in Tokyo, they cannot be release because of the company not getting paid
yet from Cuhun. I made deposit of $1700 to Cuhun in May. My house goods was
pick up on the June [redacted] and did not receive invoice until Aug [redacted].
Cuhun was supposed to do inventory of the House hold goods they never did it.
Because I was told by Japanese company that my house goods was not going pass
customs with inventory sheet. So now I have pay for their mistakes. In all I
just want my house hold goods. I don’t want give in because then they win and
keep doing this other people and veterans. Something needs to be done about
this
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We tried to deliver items, but the delivery failed due to customer evading our calls and emails, and no one home when we attempted a delivery.  Customer was in States biding time, and using us as a free storage to receive the items when she was ready and in Spain.  Due to her negligence,...

we are obligated to charge another delivery--and someone must be at the location with an agreement to accept  all the items in this shipment (e.g. be responsible and accountable for the items) as well as agree to pay for the second attempt at delivery.  We cannot deliver at an address with no confirmation and no payment.  Customer must pay the second deliver due to her negligence, and not following through with the contract agreement, she left the country without paperwork to do custom clearing in destination, and we had to pay on her behalf.  In this token, we lost the money, but were willing to absorb this negligence.  But, we cannot absorb a second delivery charge at this time.  We will give the customer a grace period of 10 days from today, and after that, she will have to pay storage fees for her items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Attached can find all the conversation with Cunha before contract the service (it's in Spanish) and from the first moment I asked for the necessary documentation, from the first moment I told that my flight was for the end of July, from the first moment I asked what happens for this long time the items storaged... and they insisted to prepare the move quickly.Nobody call me or write me between my email sent on August [redacted] and September [redacted] and nobody came home, I don't have any document to prove they were here. I want ask them which is the price for this second attempt (I'm sure the price is not $797 if the items are in Spain ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please note customer made all the arrangements with us to have her items shipped.  We coordinated and started the logistics for her when she made the deposit.  The day before her pickup when we called to confirm she'd be home for the pick up, she bluntly told our drivers that she found...

someone cheaper and to just cancel the pick up and order.  Customer was told beforehand with terms and conditions that she would lose her deposit if she cancelled due to the coordination/logistics that is involved in shipping items, and had already taken effect by her orders.  Her son called and threatened to write negative information about our company as a threat if we did not give her back her deposit.  Which he did, signing the complaint under his alias, and not his mother via [redacted]. We can offer to roll over the deposit for a further shipment with her.  We do wish to keep her as a customer, but she chose to drop us last minute because she decided on another company.  We will gladly use her deposit for any future move she may have with us.

Again, customer cancelled last minute because they stated they had shopped around and found someone cheaper last minute.  The logistics was in full swing for their move---the deposit kicked it off.  We can role over the deposit for another move the customer may have in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I researched about this company I found out they were not affiliated with any of the international logos they show at their website.moreover, they were not part of the US Department of Transportation,s Household GoodsProgram protectyourmove.govI read very bad reviews about them and I was scared to put my things in their hands. Also I told you already that when I tried to call them back, it was a message saying it was a fraudulent number. Therefore it is misleading to suggest that I cancelled last minute because I found someone cheaper. They never gave me a price!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any misunderstanding.  We responded to a shipping quotation  made to us from her on a platform she used on the internet that sends out her request to hundreds of businesses.  We sent her a quotation, and then followed up if she received it.  We may have called 2...

to three times to see if she had received it, and if she was interested.  Her telephone number is generated a few times from the platform she used originally.  Kindly accept our apologies for any inconvenience, we value your business, and try to reach out to any potential customers---we are sorry we could not service you, and we did not provide any service to you.  Again, sometimes due to a delay in computers removing you from the list on the platform you originally used (which for your records, should be cancelled on your end, as they may still be generating your name for quotes from our company and others) and ours, there was a time lapse in which you were still looked as a potential customer.  Please note Revdex.com, we never serviced this customer, and but for the fact that she put her name on an internet platform for solicitation from many companies, we were just reaching out to the customer, as I am sure many other companies had done(maybe some of those phone calls were from other people from other companies?) so, at her request.  We have taken her off our list, but if she continues to use the platform with different numbers/first/last names, she will be contacted again, as computers don't recognize it as the same customer using cell numbers, shortened name abbreviations, even different marital status titles.  We respect the privacy of each of our clients, but she was not our customer.  She solely used a platform that solicited a quotation from many companies.  We happen to be a company that really tries to service and reach out to potential clients.  A phone call or two that she requested from an internet platform does not seem to warrant a written complaint, especially since she never used our services.  Thank you for your time and attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

- This is not “just a misunderstanding”. He emailed me 5 times and called me at least twice about a shipping quote after I requested (by phone) for him to stop in August.- There was written acknowledgement from Antonio by email on September [redacted] that he understood I was not interested, but he continued to contact me into December.- Antonio CC’d me on mailing lists to other potential customers (at least 18), sharing my information with parties who are not involved. I asked him to stop CC'ing me and to please remove all of my information from the Cunha International system. There was no written confirmation of that happening by the time of this complaint.- I do not trust that my information is truly being removed. I would like to be certain that it is.- I would suggest looking at public reviews of Antonio E[redacted] at Cunha International to see that I'm not the only one who feels disrespected by him 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The documents that I have sent and attached emails
from them Cunha International Inc tells you that they are doing false
advertising. The email that in this attachment is highlighted to should what
they said they would charge. It was $28 sq ft and then there invoice which is
shown on invoice 2 at $28 cft. I’ve also attached the manifest of the cargo it
shows when they pick it up and how long it took to get to the warehouse. It took
over month to get to the warehouse.  When
I was told it was at the warehouse. I also attached email here from Japan
stating that it will not pass custom, because Cunha International Inc
did not do proper inventory list. They just use what I gave them on excel
sheet. You can see that invoice 1 had three pallets when I told them that I did
not have that much stuff in the first place and I had 12 boxes it shows 11. Then
the 2nd invoice shows 12 box and 2 pallets. The 3rd
invoice is what I did and what I should owe $387, this because of their email
to me with $28 sq ft. But the warehouse in Japan tells me that I have only 11
boxes. Like I said before I’m military veteran trying to get his house hold
goods which have been going since June and trying to do the right thing. Thank you  P.S They will not release my house hold goods
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Cunha International Inc. regarding complaint ID [redacted]Sincerely,
[redacted]

We apologize customer doesn't feel the problem was resolved.  We have followed the contract, and customer has chosen not to abide to it.  Customer should note that we cannot hold her items indefinitely, and that surcharges due to storage fees will begin, as stated from last email.  Payment in full must be made before we can release her items, as stated in contract, and someone must be home to receive the call and items, as well as make payment.  We cannot leave items at any address without accountability and confirmation.

Please note, we have payed the customer's transport out of courtesy---again, we have over extended ourselves to help this customer.  At this juncture customer has chosen to breach contract and use Revdex.com as a leverage to pay what he wants.  We have informed customer, as well as [redacted] that once customer breaches contract, and attempts to use outside parties as a threat to get his shipment, we can no longer support his tactics.  We have given customer a discount, and have paid his shipment.  He is now responsible for his shipment, as due to his lack of payment and his neglect to heed to our warnings and advice, we are no longer involved in his situation.  Thank you for your intervening, but we no longer can adhere to his scamming/threatening responses.  He may have to use different channels to work with this issue, as we stand by our customers and give them as much attention and service as we can, but we cannot be harassed by this customer through Revdex.com.  [redacted], as we discussed in our v phone conversation, kindly close the case, as we have followed your instructions, and you stated the case will close with the information we sent.  Thanks again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What this company argues is not true and can be easily challenged in a court of law. First of all, they never wanted to quote us a total price for their services even when we asked several times. They were very quick at demanding a deposit and once they received the money it was difficult to contact them. They never committed to a pick up date. We have several requests that can be proved by email to try to get a response from them. They left two messages in my phone and when I tried to call them back it was a message saying that the number was fraudulent numbers. The number is [redacted].  There were too many red flags and I was scared to trust them all my staff.  Their offers of doing business with me in the future, they must to know that I moved back to Spain and it will not be possible.   Therefore the claim that we switched to another service provider because it was cheaper is not valid. Also, we have discovered that there have been several complaints about this company in Spain to the consumer protection agency but unfortunately we were not aware of this when we hired them as we thought it was a legitimate business.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]