Royal Canin U S A Inc

This is to notify you that I have received payment in regards to above referenced complaint #***. Thank you so much for your help in resolving this matter

I received their check for $6.31, but it was supposed to be for $6.75, I would like another check for $Each can cost $and I bought They shorted me money and I would like it

Good afternoon,
Thank you for bringing this to our attentionWe have an outside marketing service that
process these rebates for us which Ms*** would have been in contact with. I have escalated this situation to the appropriate
team for resolution. We have requested
that
the rebate be paid immediately and overnighted to Ms***. I am following this situation very closely
and will see it through until it is resolved
We apologize for this inconvenience
Please let me know if you need further assistance
Warm regards,
*** ***
Technical Services Supervisor
***

Complaint: ***
I am rejecting this response because: I have heard the phrase "escalated this situation to the appropriate team for resolution" each and every time I have called in the past. I am hopeful, but tentative as to whether this will completely resolve the situation. As of this date, I have not received the rebate
Sincerely,
*** ***

The refund for this customer has been processed and mailed.

I still have not received a response/rebate from the above complaint.

Initial Business Response /* (1000, 5, 2015/09/04) */
The consumer provided the batch information and our quality and food safety team has conducted an investigation. We have no other complaints and all quality and food safety requirements were met for this batch. We have identified no correlation...

to the product and any symptoms experienced by the pet. This information was shared with the consumer.

Initial Business Response /* (1000, 5, 2015/09/04) */
The consumer provided us with the batch information and our quality and food safety team conducted an investigation into this batch. All quality and food safety requirements were met and we do not have any other complaints on this batch. This...

information was shared with the consumer.